Many customers say the lenses match their prescriptions, orders arrive quickly, and the frame selection is large for the price. Several reviewers mention buying again and point to affordability. Complaints cluster around wrong prescriptions, lost or misdelivered packages, and refund disputes. Some reviews also mention poor fit and a few say the frames look cheap.
Examples from available reviews (Dec 2021 – Mar 2026).
First-time buyer is happy with accurate prescription, fit, and fast shipping.
“My RX is accurate; the frames are beautiful and fit great.”
Prescription was wrong multiple times and the company refused a refund.
“They refuse to give me my money back.”
Frames looked cheap and disappointing compared to online presentation.
“The frames looked like costume wear - very cheap.”
Long-time customer praises the selection, prices, and fast shipping.
“They have the best selection, best prices and the shipping is fast.”
Several reviews describe staff as helpful, especially with exchanges and fixing measurement mistakes. Multiple low-rated reviews report prescription problems that weren’t resolved, refunds that were refused, and deliveries that never arrived. A few customers also say they couldn’t reach support when they needed it.
Many reviewers point to low prices and a wide frame selection as reasons they come back. Long-time customers mention buying multiple pairs and say the value stays consistent. A smaller group ties value concerns to frames that feel low quality or to needing repeated lens fixes.
Customers often say the website is easy to use and the ordering steps are straightforward, with shipping that arrives quickly. Several mention fit issues, including frames that are too wide and slip, or stems they don’t like. A small number report delivery confusion when tracking shows “delivered” but no package turned up.
Many reviews describe clear, sharp lenses and frames that feel well made and match the prescription. Others report wrong lenses even after returns, frames that look cheaper than the photos, color that doesn’t match, and lenses that don’t work well for close-up focus. These mixed accounts split opinion on build quality and optical accuracy.
Many customers mention regular order updates and clear communication during exchanges or corrections. Others describe missed messages, packages being held without any heads-up, and slow or absent replies from support. Some positive reviews highlight staff who followed up about pupillary distance or exchange requests.
Many customers report being very happy and buying again because of the pricing and selection. Several low-scoring reviews focus on prescription and delivery problems that were not fixed and sharply lowered satisfaction. Overall, repeat-buyer loyalty stands out, alongside a meaningful number of service and quality failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I just wanted to say that I LOVE zeelool and have ordered several glasses from them and had no issues. However, my last experience had many challenges. There were delays and when the glasses arrived, they were totally different from what I had ordered. Instead of Nayeli, which is my husband's favorite, they delivered Colin. When I tried to reach them, it was not possible. The emails had no response and time allowed for returns was elapsing. They finally responded back to me via Instagram direct message. I got super frustrated with them and almost wanted to abandon the return. But I'm glad it is over now!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zeelool is an online eyewear seller offering prescription glasses, sunglasses, and replacement lenses. Customers enter their prescription and pupillary distance, and Zeelool makes single-vision and progressive lenses. Shoppers pick from a large range of frames in different styles and materials. The company ships orders to customers and offers returns and exchanges, along with customer service contact options. Product pages usually include frame measurements and lens choices.