Many customers describe high-quality craftsmanship, sparkling stones, and fast shipping for necklaces and bracelets. Several mention gift-ready packaging and simple personalization. Others report breakage, color or size not matching expectations, and refunds being denied. A repeated complaint is slow or no help from customer support once problems come up.
Examples from available reviews (Jul 2022 – Mar 2026).
Personalized disc necklace craftsmanship was amazing and shipped quickly.
“the craftsmanship is amazing”
Fast shipping, great quality, and accommodating customer service.
“I received it within a week, which was amazing!”
Company refused refund, offered only store credit, and blocked reviewer.
“The company refused a refund and only offered store credit”
Ring broke and lost stones repeatedly; company wouldn't stand behind product.
“Poor quality and my opal ring has split in half and the diamonds fall out.”
Some reviews describe quick, flexible help with lost items and custom requests. Others say the company stopped responding, denied refunds, or blocked accounts after return requests. Those two extremes drive most service comments.
Several reviewers say sale prices and the look and feel of the jewelry make it worth the cost. Others felt the value dropped when final-sale rules and denied refunds applied after items broke or didn’t fit. Negative reviews repeatedly mention strict no-return policies.
Buyers often point to neat packaging, easy gifting, clasps that are simple to use, and a straightforward e-gift process. Fewer reviews mention issues like listings for a single earring or sizes that came smaller than expected. These usability complaints show up less often than the packaging and ease-of-use praise.
Many reviews highlight solid craftsmanship, delicate finishing, and jewelry that holds up with wear. Others report chains snapping, stones missing, gems with a brown tint, and repeat breakage without replacement. Overall, comments split between pieces that last and items that fail early.
Some customers describe clear, quick back-and-forth when arranging custom lengths or fixing shipping issues. Others point to unclear delivery timelines on the website and photos that don’t match what arrived. Reports of slow or missing follow-up sit alongside the positive examples.
Reviews swing between very happy customers and shoppers who dealt with breakage and weak support after purchase. Positive accounts focus on quality jewelry arriving quickly, while negative ones emphasize damage and firm refund policies. That gap shapes the overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased a piece of fine personalized jewelry from Zoe Lev and I must say, I am thoroughly impressed with my experience. The delicate designs are chic, affordable and completely customizable to one's taste. Based in Los Angeles, CA., their collection comprises some impressive pieces that cater to various occasions and styles.
The process of ordering was seamless as the website is user-friendly with clear instructions throughout the entire purchasing cycle leaving no room for confusion or mistakes. They also offer free shipping on all continental US orders, which is an added bonus!
What stood out to me most about Zoe Lev were the high-quality materials used in each one of their pieces.I received a beautiful white gold necklace that came adorned with sparkling diamonds-delicate yet stunning! It feels way more expensive than its actual price.It is made with love, care,and great skill - Quality over quantity!!
Overall,Zoe Lev exceeded my expectations by delivering quality products at prices within reach! Anyone can find something they adore here.Their customer service team was polite and helpful when answering my queries. Absolutely recommended
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zoe Lev is an online jewelry brand focused on personalized pieces such as initial necklaces, engraved discs, bracelets, and layering chains. The line includes gold materials and diamond accents, with options to choose custom lengths and add initials. Shoppers can buy regular items, sale pieces, and e-gift cards on the website. Zoe Lev ships directly to customers and uses an online help and order coordination channel for custom requests and shipping questions.