Reviewers often praise the presets for vibrant looks, flexibility, and simple use. Many also mention quick downloads and helpful, timely support. Another group reports checkout and tech problems such as missing files, incorrect formats, and refused refunds. Overall, reviews split between people who use the presets smoothly and those who couldn’t access what they bought.
Examples from available reviews (Dec 2021 – Mar 2026).
Presets were versatile and excellent for travel photos.
“An excellent assistant for my Lightroom "suitcase".”
Company resolved a download issue and provided extra presets.
“Their customer service is great and kind.”
Paid for three packs but received fewer presets and refund denied.
“there were only 2 presets”
Presets were sold with wrong file extension and the issue wasn't fixed.
“They sold me presets with the wrong file extension and would not fix the issue.”
Several reviews describe fast downloads and polite, responsive support. Others say customer service was missing or unhelpful, refunds were refused, and installation issues went unresolved. These opposite experiences show up repeatedly in service-related reviews.
Many customers like the pricing and say the packs add useful editing options. Multiple reviewers say they got fewer presets than promised or had purchases disputed, which hurt the value. Low-rated reviews often mention missing content.
Many users report easy setup, quicker editing, and better Instagram or travel photos after using the presets. A smaller group mentions wrong file extensions or results that turned photos too bright or too dark. In those cases, editing stalled and they had to troubleshoot.
Many reviews call the presets versatile, vibrant, and effective on both phone and camera photos. A few reviewers note uneven tonal changes that made some images unusable. Positive quality feedback leads overall, with a handful of quality problems mixed in.
Some reviewers say support replied clearly and quickly and fixed issues. A small number mention missing receipts, weak replies, or no response. Receipt or invoice problems come up only a few times compared with other communication points.
Reviews split between enthusiastic approval and clear frustration. Many buyers say they’re happy and purchase again when the presets install and work as expected. Buyers who couldn’t access files or get refunds describe a negative outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company resolved a download issue and provided extra presets.
“Their customer service is great and kind.”
Presets did not install and there was no customer support.
“There is no customer service to help you with your problem.”
Presets were versatile and excellent for travel photos.
“An excellent assistant for my Lightroom "suitcase".”
Excellent customer service and easy preset access encouraged repeat orders.
“excellent customer service and how easy it was to get my presets”
Presets made my photos livelier and were my favorites.
“My photos are livelier.”
Paid for three packs but received fewer presets and refund denied.
“there were only 2 presets”
Presets are versatile for editing phone and camera photos.
“they are really very versatile for editing photos taken from a phone as well as from a camera.”
Filters are highly rated and the company keeps releasing new ones.
“the filters are the best I’ve seen.”
Presets are easy to use and saved time while enhancing photos.
“it’s so easy to work with 123 presets.”
Ordered a large bundle but received far fewer presets than expected.
“I received a few sad presets.”
Presets made editing enjoyable and work best with basic tweaking.
“Using presets from 123Presets have truly made the editing experience so enjoyable!!”
Long-term user who loves how presets improve photos and Instagram.
“They make my photoshoots and Instagram look amazing!”
Company did not provide purchase receipts and responded inadequately.
“This company is not legit, they can not provide a receipt or invoice for purchases”
Presets were sold with wrong file extension and the issue wasn't fixed.
“They sold me presets with the wrong file extension and would not fix the issue.”
Presets create appealing moods and were easy to install.
“Easy to install”
Presets improved the Instagram feed and come highly recommended.
“Literally the best presets.”
Presets provided the right extra punch to the reviewer’s photography.
“123 presets are just the right tool to give my photography that extra punch”
Quick download, clear instructions, fast support, and good price overall.
“Was able to download it immediately”
Presets dramatically improved boring photos and are strongly recommended.
“Amazing presets ;) even boring photos looks 10 x better 😀”
Purchased filters produced inconsistent results with overly bright or dark photos.
“Some pictures looked so bright or dark that not even an influencer would try to use these.”
I want to share my experience at 123 Presets . I've been with them for 2-3 years and they are great at their job. They always respond in a timely fashion, are very courteous and take care of things. All of their presets are designed by designers. If you look through their website you will find many different ways to save on your next purchase. They offer multiple price points and you can also bundle products to increase the value and save an extra 5%. They also have other services for sale like--Social Media posts, Insta posts, targeted followers/readers and more.Although, I must say that lately I'm getting a lot of pings, probably due to an increase in sales. But otherwise, I will always be grateful for the services provided.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
123 Presets sells digital photo-editing presets and filter packs for photographers and social media creators. It offers downloadable bundles meant for desktop and mobile editing. Product pages usually show preview images and include installation steps and license details. Customers buy through the website and receive the files as digital downloads after checkout.