Many reviewers praise frontline agents by name for quick, patient, effective help. Several customers say they received e-tickets or boarding passes within minutes to an hour. Another group of reviews alleges canceled bookings, unavailable flights, and long refund delays. Overall, reviews split between strong agent support and low confidence in booking reliability.
Examples from available reviews (Oct 2021 – Feb 2026).
SCOUT provided kind, patient, and professional support exceeding expectations.
“They were extremely kind, patient, and professional at all times.”
Olympia provided exceptionally good service according to reviewer.
“Olympia is simply the best better than all the rest.”
Reviewer alleges scam involving extra segments and unexpected charges.
“DO NOT FALL FOR THIS SCAM!!!”
Ticket was canceled and refund processes produced long delays and runaround.
“At this point I'm fairly certain I'm out $555.00 with nothing to show for it.”
Many reviews highlight agent service. People name Olympia, Mia, Scout, Jeff, Trenton, Damian, and Brooks, and describe help that was fast, patient, and professional. Negative service notes are uncommon and usually tie back to booking issues described elsewhere.
Several reviewers say they found competitive fares and would book again at similar prices. Others mention surprise extra fees, including high charges for an extra bag and reduced point refunds. Value complaints focus more on add-ons and partial refunds than on the base fare.
Many reviewers describe an easy booking flow and quick ticket processing, with some reporting smooth cancellations. Other accounts mention canceled reservations, missing tickets, and long refund timelines that disrupted travel plans. A few isolated reports describe delays and last-minute airport problems that still led to negative outcomes.
Some reviewers accuse the company of selling flights that turned out to be unavailable or were later canceled. They also mention seat assignment mistakes and being charged for flights they say did not exist. Positive product feedback centers on e-tickets arriving as expected and tickets being issued correctly.
Reviewers praise calls and follow-up confirmations when they felt kept informed before travel. Other reviews say they were not told about cancellations or schedule changes. Strong communication tends to be linked to named agents, while gaps show up around operational updates.
Reviews split between high satisfaction with individual agents and strong criticism of booking reliability and refunds. Positive stories point to quick fixes and helpful staff. Negative ones focus on lost money, alleged bait-and-switch behavior, and drawn-out refund interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (54) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer accuses company of bait-and-switch and higher prices.
“Bait and switch scammers from India !!!! DO NOT USE TGEM.”
Service was professional and fast; Jeff confirmed tickets by call.
“Professional and fast. Jeff did very well on the follow up call to confirm my tickets”
Reviewer describes a bait-and-switch operation and warns others.
“Typical bait and switch operation.”
Company initially withheld a bereavement refund and was difficult to work with.
“This is the most despicable organization in the travel industry that I've ever run into”
Reviewer reports lost money and labels the company a scam.
“lost money. scam alert.”
Company charged for an unavailable flight and conditioned refund removal of review.
“These folks are just awful. They charged me for a flight that wasn’t available and now are saying I will not get a refund until I remove my previous negative review of them.”
Reviewer warns others that the company are scammers.
“Scammers alert!”
Trenton provided professional, patient assistance and was recommended.
“My expeirince was exceptionally professional and most of all patient by the help of Trenton .I recomend his services for airline assistance,Thank You Ever So Much Trenton”
Reviewer experienced seat assignment errors and inadequate refunds from the company.
“I still do not have a seat I was overpaid for.”
Reviewer claims the company sold flights that did not exist.
“They sell you flights that don’t exist”
They sold unavailable seats, reassigned wheelchairs, and refused refunds.
“They bait and switch they sell seats they cannot get”
They canceled and rescheduled a ticket without notifying the family.
“This company failed to inform us.”
Cancellation resulted in less than half refunded in points.
“i was given less than half the price that I paid in points towards a flight”
My experience with this company is average. Out of the 5- star rating, I would give them 3.0. They have a great team in customer service that helped me get the best deal. I wanted to travel from Miami to Boston and I found they had lucrative offers that would help save me some dollars. I had a successful booking. During the travel day, I went to the airport very early as advised. I wanted to get to my destination as early as possible as I was going on official duty. However, this never happened. We remained in the waiting bay for hours. We left the airport 4 hours later and this really messed up my schedule.
Damian provided excellent service and assistance.
“I was helped by Damian and am so pleased with the excellent service he provided.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
CheapFlightsFreak is an online flight search and booking site that lists fares from multiple airlines. Travelers can compare prices, book seats, and get e-ticket confirmations. The platform also covers booking follow-ups such as cancellations, seat selection, and baggage options. Support is available through an online help center and by phone for booking follow-up and ticket confirmation. The service targets budget-minded travelers looking for low fares on domestic and international flights.