Reviews indicate that many buyers experience helpful, responsive customer service and straightforward ordering, with several purchasers praising discounts and flexible payment options. Product selection and quality receive positive mentions, though only a minority of reviews focus on items themselves. Multiple long-term sellers report issues with account management, slow onboarding, limited visibility, and occasional shipping or customs paperwork errors that affected orders. If you are a retailer, consider the positive service reports and ask about payment terms; if you are a brand considering Creoate, request details on account support, promotional exposure, and customs/shipping procedures before committing.
Examples from available reviews (Oct 2025 – Feb 2026).
Fassal provided exceptional, professional and friendly customer service.
“Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today.”
Very happy with ordered products and appreciated the discounts.
“Absolutely brilliant I’m so happy with the products I’ve ordered”
Delayed shipping and incorrect customs paperwork caused returns and poor communication.
“Terrible communication and false info when they did reply.”
Paid for trade show support then communication stopped and account manager left.
“all communication from our account manager and Creoate in general - completely stopped.”
Many reviewers cite fast, helpful customer service and named agents resolving issues; a minority of longer-term sellers report account neglect.
Some buyers praise discounts and a 60-day payment option; a few reports note fees, tied-up capital after shipping errors, or poor ROI on paid promotions.
Retail buyers often describe easy ordering and simpler importing; several independent sellers report slow onboarding, manual listing burden, and low platform visibility.
Several customers report good product quality and variety, but only a small number of reviews comment directly on items or selection.
Many customers note quick chat responses and agents who resolve problems; some sellers report slow or missing replies and paperwork errors that impacted shipments.
Most reviewers describe positive buying experiences and helpful support; a smaller group of sellers report unresolved account, shipping, or promotional issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Creoate welcomed our new shop and made ordering easy.
“creoate welcomed us and made it do easy to order .”
Customer service responded quickly and resolved the issue.
“Quick response and handled the problem!”
Delayed shipping and incorrect customs paperwork caused returns and poor communication.
“Terrible communication and false info when they did reply.”
Sunita rebooked my parcel after my car broke down.
“Sunita was helpful, arranged to rebook my parcel”
Paid for trade show support then communication stopped and account manager left.
“all communication from our account manager and Creoate in general - completely stopped.”
Very happy with ordered products and appreciated the discounts.
“Absolutely brilliant I’m so happy with the products I’ve ordered”
Helpful and responsive support for a new business; would recommend.
“they answered my query quickly and were very friendly”
Help from Fassal and high-quality products at good prices.
“Everything was amazing quality and priced so well.”
My problem was sorted by Creoate.
“My problem was sorted”
Andreea effectively resolved my issue and answered my question.
“Andreea had effectively sorted out my question.”
Wide product variety, low MOQs, 60-day payment and fast delivery.
“Great variety of goods,low quantity orders if required for top ups”
Creoate simplified buying and importing for the customer.
“Creoate make the buying and importing process so easy”
Fassal provided exceptional, professional and friendly customer service.
“Fassal, the customer service advisor I spoke with via Chat provided exceptional customer service today.”
Fassal was brilliant and consistently helpful.
“Fassal, is brilliant - helpful as always :)”
The ordering process was very easy.
“Very easy for make order.”
Fassal quickly identified and fixed the issue.
“Fassal identified the cause of my issue, and rectified it immediately 👍🏻”
Fassal provided very helpful and quick service.
“Fassal was very helpful and his service was super quick!”
After months of effort, listings received no views or sales and poor support.
“I have had only 56 views, no sales, no likes, and no enquiries till today.”
Fassal ensured delivery arrived in time for our event.
“making sure that the delivery was made to us in time for our event.”
Fassal helped resolve a discount code issue.
“Fassal was fabulous, helped me through it and sorted it ll out for me..he was great”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Creoate is a wholesale marketplace that connects brands and retailers, providing product sourcing, ordering and importing tools, and business-to-business payment and shipping options. People searching for Creoate reviews commonly check customer service, shipping reliability, seller support, and product selection when deciding to buy or sell on the platform.