Customers often praise fast fulfillment and sharp, high-resolution yearbook scans. Several reviewers mention affordable access and the ability to customize book editions. Others report repeated billing issues and being unable to cancel. Multiple complaints also cite unresponsive support when charges are disputed.
Examples from available reviews (Dec 2021 – Mar 2026).
Easy ordering with responsive support and prompt delivery in good condition.
“Order came today (less than 8 days after ordering!)”
Reviewer praised excellent customer service and affordable, high-quality customizable yearbooks.
“The company has excellent customer service and the book editions are outstanding.”
Customer was billed after cancellation and couldn't reach company by phone.
“I was just billed after after (5) years of inactivity and had cancelled back then as well.”
Auto-renew charged and access was immediately cut off after cancellation.
“They have the $19.95 and I have nothing.”
Some reviewers say orders move quickly and support agents are helpful. Higher-rated reviews mention responsive service, while many other comments focus on billing and subscriptions rather than order fulfillment.
Several users call the service affordable and say the price felt worth it. Complaints more often point to unexpected charges, accidental annual subscriptions, and people losing access after paying.
Some users report navigation trouble and ongoing page-numbering errors. Others say ordering is simple and that content is easy to search by school and year.
Multiple reviews highlight clear photos and customizable yearbook editions. At least one complaint says the book arrived damaged, suggesting an isolated shipping or packing issue.
Several reviewers say they could not reach support about cancellations and refunds, and describe being billed after canceling earlier. Some also note responsive help, but missed contact around billing shows up repeatedly in low-rated reviews.
Reviews split between strong satisfaction with product quality and recurring disputes over billing and subscriptions. High-rated feedback stresses print quality and fast service; low-rated reviews focus on charges and difficulty reaching support.
For each review, the core experience based on original source reviews.
Sources: bbb.org (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Easy ordering with responsive support and prompt delivery in good condition.
“Order came today (less than 8 days after ordering!)”
Yearbook arrived with dented corners and company didn't respond.
“arrived with dented corners despite the packaging being pristine.”
Customer cannot cancel subscription and company isn't responding.
“I just want to cancel my subscription.”
Customer was billed after cancellation and couldn't reach company by phone.
“I was just billed after after (5) years of inactivity and had cancelled back then as well.”
Site is not user friendly with few books and wrong page numbers.
“page numbers are ALWAYS OFF by 4 or 5 pages.”
Subscriber accidentally chose yearly plan and cannot contact support for refund.
“I hit yearly sub instead of 2 month sub.”
Auto-renew charged and access was immediately cut off after cancellation.
“They have the $19.95 and I have nothing.”
Subscriber enjoys affordable access to mostly available yearbooks and good photo quality.
“I received what I paid for.”
While looking for the perfect gift for my daughter, I found the E-Yearbook.com website and got in touch with the customer service. The company is offering a great deal for all college book needs, including the yearbooks, student planners and other accessories. Plus, you can pick from an array of covers and layouts to find a unique gift that will impress your loved one. The company has excellent customer service and the book editions are outstanding. Besides, prices are affordable and you will be surprised. They offer a full range of services, as well as a number of custom options to help you personalize and make your yearbook unique. I recommend them for all your yearbook needs!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
E-Yearbook runs an online archive and marketplace for older school yearbooks. It offers subscription access to digital copies, plus options to order printed or customized editions. Users can search by school, year, or name and view high-resolution scans. The site also handles orders, reproduction requests, and delivery of printed books. Support is available by email and phone for questions about accounts, orders, and reproductions.