Reviews show eBooks.com frequently provides fast support, straightforward checkout and working EPUB downloads for many buyers. Several reviewers appreciate DRM-free filters and a wide selection. However, a minority report problems: forced or platform-specific readers, extra app steps to read files, site navigation difficulty when seeking help, and at least one billing dispute with poor phone reachability. If format flexibility or cross-device reading matters, confirm file format and test a download; contact support promptly if issues arise.
Examples from available reviews (Oct 2022 โ Feb 2026).
Support was quick, friendly, and resolved the purchase issue.
“you can read your book in a short time!”
Downloaded epub successfully and it works on my PocketBook device.
“was able to download the book as epub and works great on my pocketbook”
Forced to use ebook reader and cannot access promised epub files.
“You can only read your book on the awful and unefficient ebook reader you 've been forced to use.”
Unauthorized ยฃ29.90 charge and poor phone support raised fraud concerns.
“They have taken ยฃ29.90 out my bank account for something I didnโt purchase.”
Reviewers commonly report quick, friendly and effective customer support that helps resolve download and access issues in a timely manner.
Several reviewers note good prices and selection, while a small number report billing problems or unexpected charges that affected value perception.
Many reviewers describe straightforward browsing, fast checkout and simple downloads; a minority report navigation friction, VPN or app complications.
Reviewers highlight EPUB availability, DRM-free filters and wide selection working well for common readers, though some encountered restrictive reader issues.
Most reviewers praise prompt, personable staff and clear troubleshooting instructions; at least one reviewer reported difficulty reaching support by phone.
Overall impressions are positive with successful purchases and readable downloads for many users, but some cite frustrating readers, transfer steps or billing issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท resellerratings.com (15) ยท Quotes shortened ยท As of: February 2026
File not a real PDF and requires extra software to read.
“You have to download a lot of software to just read it”
Prices are very good and downloads were immediate.
“Very good prices, much cheaper than Amazon”
Reasonably priced with easy, secure PayPal payment and download.
“Very reasonably priced, easy/secure paypal payment & download.”
New titles are well presented with quick, easy ordering and downloads.
“Well-arranged presentation of new titles, quick and easy ordering and download”
The purchase process was completed smoothly.
“The purchase was smoothly made.”
Buying books online was easy.
“It's easy to buy books I want online.”
Purchasing was fast and easy but review submission was time-consuming.
“Purchasing the ebooks was fast and easy.”
Content could be previewed and books delivered immediately.
“The delivery of the book is immediate”
Attempted purchase failed and site behavior felt like social engineering.
“Sounds like social engineering.”
Everything with the purchase was fine.
“Everything was just fine!”
Service was quick, reliable, and easy going.
“Quick, reliable and easy going.”
Site was efficient with a great selection of books.
“Great selection of books”
Product was misrepresented as ePub but was Adobe format; support form failed.
“The presale webpages said this was an ePub format.”
Great book selection at good prices and very easy to use.
“Great selection of books @ good price.”
Preferred shop for DRM-free books.
“My go to shop for drm free books”
Purchase succeeded but instructions about downloading versus reading online were unclear.
“Not certain if I needed to "download" or just "read online".”
One book did not download and the other required reinstalling the reader.
“one will not download.”
A quick download was available.
“Quick dowload available”
File initially didn't work but customer service provided responsive help.
“Was frustrated with the file not working initially”
Purchased ebook was corrupted and support did not respond to requests.
“the ebook was corrupted and to contact support”
Service is easy to use and praised by reviewer.
“easy to use service. Keep up the good work”
Site offers easy purchase, search, DRM-free books, and curated recommendations.
“1) Ease of purchase.”
eBooks resolved issues promptly and treated customers fairly.
“eBooks was responsive to my quite strident complaints”
The reviewer described their experience as great.
“Great Great”
Reviewer is a fan of EPUB and says site has an excellent collection.
“Ebooks.com has an excellent collection of books.”
Great choice delivered straight to device with no fuss and not Amazon.
“delivered straight to your device no fuss and itโs not Amazon”
Can browse and purchase in one place, which is easy.
“i love the fact that i can browse and purchase in one single place it's so easy”
Book discovery and payment were easy and download worked properly.
“Book was easy to find and payment was swift”
Reviewer values PayPal payment option and finds the title list decent.
“I absolutely adore that allows me payment with PayPal!”
Service is very good and reviewer has no further comments.
“Very good at it, no more comments about it.”
Website is easy to navigate and customer service is great.
“Easy to navigate, search and purchase”
Fast checkout and available downloads for technical books.
“Fast checkout, downloads are available.”
Purchase experience was excellent but lacked save-for-later features.
“The purchase experience was excellent”
Able to buy and read books immediately from home.
“settle into reading it immediately”
Found the desired book at a good price and downloaded easily.
“Easy to download to reader.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eBooks.com is an online retailer of digital books that sells downloadable e-books in common formats (for example EPUB and PDF) to individual customers and institutions. The site offers browsing, purchasing and download workflows, a web-based reader, and customer support resources. People researching eBooks.com often look for format options (DRM-free EPUBs), payment methods, and how easily purchases work across devices.