Operational issues drive most complaints. Reviewers describe appointments that were missed or not found in the system, partner labs that were closed, and refunds that were withheld or reduced. Billing mistakes and text-only support that doesn’t respond come up often. A small number of users report quick contact and easy online registration.
Examples from available reviews (Dec 2021 – Mar 2026).
Account and scheduling errors led to missed appointments and frustrating texts.
“I bought a simple BMP online and my account was debited by some entity called Analyte.”
Billed twice and customer service couldn't resolve, credit card reversed charges.
“Ended up being billed twice on my credit card.”
No live support and lab reports lacked numeric results.
“No human to talk to, only text.”
Company contacted quickly and delivered fast test results.
“I am very pleased at how quickly the company contacted me”
Problems with appointment handling show up again and again. Reviewers mention labs listed as closed, appointments that weren’t in the system, and home-visit bookings that were canceled or confusing. Several say partner sites didn’t offer the tests they were told they could get.
Reviews repeatedly mention charges and refunds that went wrong. Customers report being billed twice, charged without authorization, and getting refunds reduced by a cancellation fee. A minority point to lower prices and convenient access as the main value.
The online experience is uneven. Some users liked the quick sign-up and easy access to testing. Others describe a broken site, scheduling that didn’t work smoothly, and results that arrived later than expected.
Several reviews describe lab processing and report issues. They mention mishandled specimens, fewer tests completed than were paid for, and results missing numeric values. Less often, reviewers cite a defective consumer product and paid consultations that didn’t help.
Many reviews point to text-only support and no live phone option. Customers describe messages that went unanswered, unclear directions about ID and walk-in rules, and limited clarity on fees. Several also say cancellation terms and reduced refunds weren’t explained well.
Most feedback is negative, with recurring operational breakdowns and billing problems. A small subset reports good experiences, mainly quick responses and convenient testing. The mix of low-rated service failures and a few positive accounts suggests sharply different outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Account and scheduling errors led to missed appointments and frustrating texts.
“I bought a simple BMP online and my account was debited by some entity called Analyte.”
Printed confirmation was not recognized and lab required an order, so no testing.
“the number I gave them did not mean anything”
Purchased tests unusable in NY due to state laws and refund reduced.
“I cannot used the purchased test because the order comes from out of the state”
Billed twice and customer service couldn't resolve, credit card reversed charges.
“Ended up being billed twice on my credit card.”
Test description was incomplete and cancellation incurred a 20% fee.
“they will take 20% of that cost to cancel”
Results lacked numeric values and were uninformative, so wasteful.
“It just says "normal# or "abnormal”
Appointment wasn't recorded and refund was unavailable, charge disputed.
“No record of my appointment.”
Website said walk-in allowed but lab was fully booked; refund reduced.
“the website said that I could walk in to get the test, I did not need an appointment.”
No live support and lab reports lacked numeric results.
“No human to talk to, only text.”
Reviewer alleges lack of transparency and shady company practices.
“LACK OF TRANSPARENCY, SHADY PRACTICES”
In-home visit booking was confusing, misinformed, and one appointment cancelled.
“Inhome visit Not convenient at all.”
Company claimed ID not required, but reviewer says that is false.
“an ID is not required. This is patently false.”
Company contacted quickly and delivered fast test results.
“I am very pleased at how quickly the company contacted me”
Lab testing went smoothly but paid physician consultation was unhelpful.
“I would recommend against using the physician consultation.”
Delayed DNA kit processing and inconsistent, unhelpful customer service.
“Garbage customer service, rude, dishonest and unprofessional.”
Local labs were overcrowded and refund was denied past policy.
“The local labs they send you to are overcrowded, full of germs and not helpful.”
Home visit was fine but paid consultation failed to explain results.
“The person I spoke with did not go through the test results in detail.”
Reviewer claims unauthorized charges and calls company a scam.
“once they have your credit card details they keep on taking money for things not ordered.”
Paid for a test but partnered facility didn't offer it, so service failed.
“they do not offer the test I paid for”
Appointment not in system and refund was withheld with a 20% fee.
“they did not have me in the system.”
Arrived at closed lab and refund was reduced by 20%.
“Went to lab that was supposed to be open but was closed-no note on the door or anything.”
Consultation call dropped and company demanded another $100 for repeat call.
“we'd have to pay another $100 for a second call”
Sent to closed lab and customer support reachable only by unresponsive texts.
“Can’t reach them on the phone AT ALL!! only texts.”
Initial test fine, but pressured into additional costly tests and short consultation.
“So after almost $100 for a two minute phone call I could have just went to urgent care”
Incontinence underwear leaked and inner lining was insufficiently absorbent.
“Inside lining is thin and not very absorbent.”
Payment processed quickly but promised 1-3 day results were delayed.
“the 1-3 business days for results IS WRONG”
Lab mishandled specimen and performed fewer tests than paid for.
“the lab messed up my specimen and only tested for 5.”
Text-only customer support, dysfunctional site, and a 20% cancellation fee.
“Customer support is done via text only.”
I needed to get a full lipid panel done and I shopped around for the best price. The lab that my primary care physician uses was $115 for all the labs I needed and required an appointment. This was not convenient for me since I work full time in addition to going to school full time. Thus, I was looking for another option and my friend recommended HealthLabs.com. I later found this site and their services were exciting. . It took me less than 5 minutes to register and it was also cheaper for all the tests I needed with no appointment necessary. The ease and convenience is great.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HealthLabs offers online access to clinical lab tests and diagnostic services. Customers order tests on the website and book specimen collection at partner patient service centers or through at-home phlebotomy. HealthLabs sends specimens to CLIA-certified laboratories for analysis and posts results in an online portal. Some test orders include add-on telehealth physician consultations. Customers pay and schedule appointments through the HealthLabs web platform.