Reviews focus on billing and subscription disputes, plus technical problems when making or sharing content. Several users credit support agents for looking into charges and issuing refunds. A smaller group praises the customization options for e-cards and videos. Much of the frustration centers on pricing setup and purchase limits.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer cannot resend a beloved card because music license was removed.
“Jib Jab claims to not have a license to use the music.”
Support agent Ale investigated and resolved an unauthorized charge and refund.
“he resolved it thoroughly.”
Reviewer reports repeated charges despite multiple cancellation attempts and no refund.
“JibJab continues to charge my account (3 years in a row now)”
JibJab provided a customized music video and responsive customer service.
“The amount of customization given to the e-card was amazing.”
Many reviewers report repeated or unexpected charges and auto-renewals tied to their accounts. Several mention charges on old cards, yearly debits that kept recurring, and trouble cancelling. A few say support or their bank processed refunds quickly.
Customers often criticize required multi-month or yearly payment plans and unclear billing. Several reviews say a low monthly price was promised but a larger annual fee was charged. A small number mention promotional fixes, such as a free year offered to a longtime member.
Users describe app crashes, website errors, and breakdowns when creating or sharing personalized videos. Some say videos would not download or finished creations could not be shared. For some, these issues wasted time and left projects unfinished.
Comments on card or content quality appear, though less often than billing and usability complaints. Some reviewers describe the cards as poor or disappointing. Others point to detailed customization and high-quality personalized videos.
Support communication gets mixed reactions. Some reviewers name agents who checked billing issues, settled disputes, or issued refunds. Others report no response to support requests and problems that stayed unresolved.
Reviews split between users stuck with billing disputes and technical failures and those who got effective support and enjoyed the customization. That gap shows up as both very low ratings and a few high ones. Billing clarity and platform reliability drive most negative impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer cannot resend a beloved card because music license was removed.
“Jib Jab claims to not have a license to use the music.”
Reviewer cannot resend a beloved card because music license was removed.
“Jib Jab claims to not have a license to use the music.”
Support agent Ale investigated and resolved an unauthorized charge and refund.
“he resolved it thoroughly.”
Support agent Ale investigated and resolved an unauthorized charge and refund.
“he resolved it thoroughly.”
Longtime member faced a threefold renewal price increase but received one year free.
“renewal costs 36 US, a 3 fold increase.”
Longtime member faced a threefold renewal price increase but received one year free.
“renewal costs 36 US, a 3 fold increase.”
Reviewer regrets paying annual subscription for years and calls it sneaky.
“Sneaky subscription. Stupid me, I paid annually for years”
Reviewer regrets paying annual subscription for years and calls it sneaky.
“Sneaky subscription. Stupid me, I paid annually for years”
Reviewer says they were promised $3 monthly but were billed $36 instead.
“I was told I was paying 3 dollars a month. a bill came for 36.”
Reviewer says they were promised $3 monthly but were billed $36 instead.
“I was told I was paying 3 dollars a month. a bill came for 36.”
Reviewer received an unexpected debit but says JibJab refunded promptly.
“Jib Jab have refunded me for this debit with out fuss and bother”
Reviewer received an unexpected debit but says JibJab refunded promptly.
“Jib Jab have refunded me for this debit with out fuss and bother”
Reviewer criticizes forced 6-month or yearly payment options.
“Forces you to pay 6 months or 1 year.”
Reviewer criticizes forced 6-month or yearly payment options.
“Forces you to pay 6 months or 1 year.”
Reviewer says company tried to rip them off and cards were poor.
“Tried to rip you off in every way possible.”
Reviewer couldn't buy a single card and dislikes mandatory subscriptions.
“I can't pay for the ONE card I want”
Reviewer says company took £35 after giving bank details and provided nothing.
“as soon as I gave my details they stole £35 from my account”
Longtime user upset about price increase and unhelpful email support.
“Quick to take my money shame they can’t deal with emails correctly”
Reviewer was charged $29 despite canceling subscription years earlier.
“They took 29 dollars from my credit card this month.”
App won't load and website has errors creating personalized heads.
“App doesn't even load open anymore.”
Reviewer reports an unexpected AMEX charge and calls it theft.
“I just got a charge on my AMEX and I hadn’t used jibjab.”
Reviewer was charged on an old 2018 card and reported it as fraud.
“they just charged me on my old card from 2018”
Reviewer says they were charged about £20 annually since 2015 without consent.
“they have been charging me £20 a year for the last 10 years!”
Reviewer reports recurring annual charges despite cancellation attempts and no refund.
“They have been charging us over £100 per annum”
Reviewer criticizes subscription-only pricing and finds costs unreasonable.
“forced to pay a year or a 6-month subscription upfront”
Reviewer refuses to pay for JibJab service.
“I ain't paying crap 😂”
Reviewer reports an unauthorized €22.86 charge later refunded by their bank.
“Made an unauthorised transaction of €22.86 on my debit card.”
Video would not download and customer support did not respond.
“I wrote customer support and never heard back.”
Reviewer accuses company of repeated auto-renewals and unauthorized $36 charge.
“they auto renewed 3 years in a row.”
Reviewer says website is poor and lacks video transfer options.
“no way to transfer videos/”
Reviewer wasted time creating an unsharable video and warns others.
“You waisted 15 minutes of my time making a video that I couldn’t share”
Reviewer reports persistent auto-charges and inability to cancel subscription.
“They then manage to charge you even if your credit card expiry and CVV numbers have changed.”
Reviewer says pricing is deceptive, charging $36 instead of $3 monthly.
“Theres very teeny fine print that says they will charge you for a year in advance?”
Reviewer reports an unauthorized credit card transaction and calls it theft.
“Made an unauthorised transaction for god knows what.”
Reviewer reports repeated charges despite multiple cancellation attempts and no refund.
“JibJab continues to charge my account (3 years in a row now)”
Reviewer says company keeps billing after cancellation, forcing banks to reissue cards.
“Jib Jab Continues to bill me though i have canceled multiple times.”
Reviewer alleges auto-renewal without notice and calls company practices a scam.
“they didnt send a notice or receipt, which is ILLEGAL.”
Reviewer says subscription auto-renewal prevents cancellation until anniversary date.
“small print says I cannot cancel until my anniversary date”
I was trying to find a way to make my daughter's birthday special. She loves dancing, and so I tried to find a dancing card. I found JibJab and it was just what I wanted. The music video was customized to suit her needs and I really loved the outcome. She also loved the ecard. The amount of customization given to the e-card was amazing. The company was very nice and helped me out with my order. I had to make some edits and the customer service rep did a great job getting back to me quickly. Very happy that it all went down as wished and they made the birthday one of a kind.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
JibJab makes animated e-cards and short personalized videos for greetings and social sharing. Users can upload photos and place faces into animated templates and characters. Content is offered through the website and mobile apps, with editing for text, images, and music choices. The company provides ready-made templates and tools to create and share digital greetings.