Several reviews say customers mailed in kits but never got results, were denied refunds, and couldn’t reach support. Some describe tests stuck in “pending” for years or reports that came back only partly complete. One review notes a months-long delay with no fix. None of the reviews describe fast, complete results.
Examples from available reviews (Nov 2021 – Feb 2026).
They mailed kits and waited a year without receiving results or help.
“ZERO help.”
Received partial DNA results with three tests still pending after four years.
“3 results still pending aver four years later.”
They sent a nutrition DNA test in June 2020 and never received results.
“three years later I am still waiting for my results.”
Test samples submitted seven months ago still haven't yielded results.
“7 months after submitting my test samples with no results still.”
Reviews describe long waits after samples are mailed in. Several say tests stayed pending for months or years, including one account of a seven-month wait with no resolution.
Customers say they asked for refunds after results never arrived. Several reviews add that refund requests were ignored or never resolved.
People report getting partial reports or no results after sending kits back. A small number say their tests stayed below completion thresholds long after submission.
Reviews mention incomplete DNA reports and tests marked as unfinished. One reviewer says multiple tests were still pending years after the sample was sent.
Many reviewers say customer support did not respond, using lines like “ZERO help” and “I never heard from them again.” These accounts repeatedly describe little to no follow-up after kits were mailed or refunds were requested.
Most feedback is negative, focusing on unresolved orders and support breakdowns. One mid-range service rating stands apart from several low ratings, suggesting uneven outcomes between customers.
For each review, the core experience based on original source reviews.
Sources: bbb.org (5) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They mailed kits and waited a year without receiving results or help.
“ZERO help.”
They mailed the kit in Feb 2020 but experienced delays and no refund.
“I STILL want a refund.”
Received partial DNA results with three tests still pending after four years.
“3 results still pending aver four years later.”
They mailed back the kit but never received results or refund.
“I never heard from them again.”
They sent a nutrition DNA test in June 2020 and never received results.
“three years later I am still waiting for my results.”
Their NOOM DNA test remained incomplete and support did not provide a refund.
“results for your NOOM DNA test are still below 80%.”
They mailed a sample in October 2021 and received no results or refund.
“I have still not received my results or a refund.”
I have done a bunch of DNA tests successfully, but not this time…. 7 months after submitting my test samples with no results still. Even though I followed all the instructions to the tee, now I have been chasing the company for seven months and they still claim that they are working on it. Sometimes the version changes to “it’s almost ready”. So far, I have given up and decided to use a different more reputable company to get results... disappointing. Don't buy this test. Total waste of time and money. I wish I had checked out the legitimacy of this company and reviews before purchasing. Rip off!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Orig3n sells at-home genetic testing kits and runs the lab analysis. Customers order a kit online, collect a biological sample, and mail it back for processing at Orig3n’s lab. The company posts digital reports that interpret genetic markers in an online account portal. Orig3n processes samples in its lab and provides downloadable test reports to consumers.