Many reviewers point to steady savings from the membership discount at participating vets. Several say discounts were denied or claims went unpaid when the clinic wasn’t in the network or when they couldn’t show membership. Customer service gets mixed feedback: some describe quick help and refunds, while others say repeated reimbursement issues never got fixed. A few reviewers also flagged inaccurate advice in the site’s pet-care articles.
Examples from available reviews (Sep 2015 – Mar 2026).
Automatic 25% discounts saved significant veterinary expenses.
“The vet's practice automatically deducted 25% from every service”
Claim denied for emergency surgery because provider wasn't in network.
“Pet Assure has refused to pay claiming that the care was not a network provider”
Reviewer couldn't find participating vets and support offered only refund suggestion.
“NONE of the vets I've been to are on the list of "approved vendors.”
Customer service rep Melissa provided fast, efficient, and kind assistance.
“She was fast and efficient yet very sweet”
Some reviews single out specific reps for quick, friendly, effective help, including refunds to correct issues. Others describe late or missing payments after emergency care and arguments over how reimbursements are handled. Reviews include both one-off fixes that worked and repeat claim problems that never got resolved.
Many reviewers describe real out-of-pocket savings when a participating clinic applied the discount for routine visits and surgery. Some frame the plan as a low, fixed-cost option compared with traditional insurance. Others say the discount felt like it wasn’t real or became less appealing after price changes.
Reviewers often say the plan only helps if local clinics participate and staff accept the membership at the time of service. Several couldn’t get the discount after the fact because they didn’t show proof of membership during the visit. A smaller group reports immediate savings at sign-up and straightforward clinic checkout.
A few reviewers questioned the accuracy and safety of the company’s online pet-care content. These comments show up far less often than feedback on service and value. The limited mentions don’t suggest a broad pattern, but they do point to a need to recheck published guidance.
Several reviews describe confusion about what kind of plan this is and how the network rules work, saying the website didn’t set clear expectations. Some connect that confusion to unexpected denials when a provider wasn’t recognized as in-network. A number of reviewers advise prospective members to read the plan terms before signing up.
Reviews split between members who saved money at participating clinics and those who ran into denied discounts or reimbursement breakdowns. Positive accounts emphasize immediate savings and supportive staff. Negative accounts focus on network limits, the need to present membership at the visit, and claim disputes that stayed unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · consumeraffairs.com (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Claim denied for emergency surgery because provider wasn't in network.
“Pet Assure has refused to pay claiming that the care was not a network provider”
Provides a 25% discount and flexible multi-pet coverage.
“Gives you 25% discount”
Automatic 25% discounts saved significant veterinary expenses.
“The vet's practice automatically deducted 25% from every service”
Reviewer says it was very good for their report.
“it was very good for my report!”
Discount plan makes frequent veterinary care affordable for multiple pets.
“Discounts are only given for “in house” services..labs sent out are not covered”
Reviewer urges customers to read membership details and understand differences.
“educate yourself about what you buy!”
Customer service rep Melissa provided fast, efficient, and kind assistance.
“She was fast and efficient yet very sweet”
Reviewer expresses strong satisfaction with the service.
“The best Pet insurance , i am really happy with your service.”
Reviewer criticizes site articles that portray Scottish Fold and Teacup cats positively.
“discuss Scottish Fold and Teacup Persian cats in a positive way”
Reviewer feels discounts are illusory and they pay full price.
“it feels like you get a discount but in reality you pay whole price.”
Reviewer warns Pet Assure is a discount plan, not insurance.
“THIS IS NOT INSURANCE just a 10% off coupon”
Customer service reimbursed the 25% discount after a procedural error.
“sending me a check for the 25% discount”
Plan accepts pets with pre-existing conditions and provides preventative discounts.
“can be used even when a pet has pre-existing conditions”
Limited local clinic participation prevents effective use in certain areas.
“Check the animal clinics that honor Pet Assure before you join.”
Signed up quickly and saved 25% on a dog's surgery.
“signed up in the parking lot and saved 25% on my Golden Retriever's surgery”
Reviewer saves money using low fixed-cost discount plan versus insurance.
“low monthly FIXED cost..”
Vet and Pet Assure's handling of discount led to no savings and cancellation.
“the vet office would not give us a discount because the fee was already at a low rate.”
Reviewer warns company's pet care information is inaccurate and unsafe.
“DO NOT TRUST THEIR INFO ON PETS.”
Reimbursement process failed repeatedly, prompting cancellation.
“they told me that is not how they do reimbursement”
Discount denied because reviewer didn't present card and couldn't get help.
“They would not give me a discount after the fact.”
Reviewer says website fails to explain it's a discount plan, not insurance.
“Nowhere on the website do they tell you it's not insurance but a "discount plan”
They have exciting plans but delays in payments when your pet is injured or sick. I enrolled on their website, got a notification of successful enrollment, and after seven days, I had received my membership card. I started making premiums as I was confident that if Tommy needed veterinary services, he was covered. A few months later, Tommy’s leg got injured after a table fell on him. I contacted Pet Assure customer care and informed them about Tommy's condition. He needed an emergency operation to have the leg fixed. I filled the forms, and I was sure they would cater for their treatment. Unfortunately, they had not. I had to foot the bill or have Tommy remain in the hospital for more days. Five days later, they had not paid, I had no option but to pay for Tommy to go home. It's now two weeks and I am yet to get a satisfying explanation of what happened.
Discount denied because reviewer didn't present card and couldn't get help.
“They would not give me a discount after the fact.”
Discount card provides 25% off where participating vets accept it.
“it gives a 25% discount at participating Vets”
Reviewer couldn't find participating vets and support offered only refund suggestion.
“NONE of the vets I've been to are on the list of "approved vendors.”
Plan became less cost-effective after price increased significantly.
“the same plan now costs $199”
Reviewer reports vets overcharge and Pet Assure fails to enforce discounts.
“Pet Assure will ultimately side with the vet and say that they don't see them as having done anything wrong.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PetAssure offers a subscription pet healthcare discount plan for dog and cat owners. Memberships provide discounted prices at participating veterinary clinics. Members use the website and support channels to manage accounts and find participating providers. Customer service helps with enrollment, eligibility questions, and plan support. PetAssure also posts online pet-health resources and FAQs to guide members in using the plan.