Many reviewers describe repeated shipping problems, including long delivery times, missing parcels, and wrong items. Several say support did not reply and tracking details were unclear. Some reviews also mention weak product performance or items they suspect are counterfeit. A small number report dependable delivery through an automated reorder program.
Examples from available reviews (Jul 2020 – Mar 2026).
Ordered in March and never received products; cannot contact customer service.
“Haven't received any products I ordered in march...”
Purchased a collar believed counterfeit and ineffective compared to authentic product.
“they are counterfeit i know cause i bought one”
Received wrong and inappropriate item instead of ordered pet hair roller.
“containing a pair of torn fishnet stockings.”
Her father used the Auto Order Program and received timely deliveries and quality products.
“He would receive timely deliveries, quality products”
Reviews often mention long shipping times and orders that never arrive. Several people say parcels sat in transit hubs for weeks or months. A smaller group reports steady, on-time delivery through an automated order program.
Customers frequently say items did not perform as expected and felt too expensive for what they delivered. Some reviewers report that refunds promised after returns or non-delivery never came through. Positive comments about value show up mainly in a few higher-rated reviews.
Buyers describe confusing tracking and say they received spam emails instead of order updates. Several reviews mention receiving the wrong or unsuitable items. A few note that delivery eventually happened after public complaints, but these cases are uncommon.
Many reviews point to products that failed early or did not match what they expected from authentic items. Some customers directly allege counterfeit goods and ineffective pet treatments. Mentions of durable or strong-performing products are rare.
Reviewers repeatedly say support did not answer emails or would not share where orders were. Several complaints describe stalled tracking and refund requests that went unanswered. A few say communication improved when orders went through a subscription service, though these reports are limited.
Reviews split between many low ratings focused on shipping delays, quality problems, and unhelpful support, and a smaller set of higher ratings describing reliable autoship or on-time delivery. The contrast between frequent negative experiences and fewer positive ones stands out. Those reporting prompt service remain a noticeably smaller group.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Orders arrive but shipping times are very long.
“time it took to ship, very long”
Order had unclear tracking and customer service refused to disclose location.
“They refuse to tell me where my order is.”
Order showed foreign address and manufacturer advised canceling due to safety concerns.
“HJP Trading LTD. Nikis 1, Anthoupoli, 2350 Nicosia, Cyprus”
Ordered puppy wormer and experienced long delays and unfulfilled refund.
“Still waiting 1/10/23 for it to arrive.”
My dad gave me a young horse as a gift during my 18th birthday. Since then, she has been my best friend, and I don't want her sick. I always saw my dad buy de-worming products, supplements, and other care products. Of course, I wanted to know where he got them. He referred me to PetCareClub.com. I found out they have an Auto Order Program. My dad had registered for this program. He would receive timely deliveries, quality products, and at no time did I hear him lament about their pricing or customer care service. He also guided me through the registration process, though I'm yet to request any product from them.
Purchased a collar believed counterfeit and ineffective compared to authentic product.
“they are counterfeit i know cause i bought one”
Received a broken item and replacement promised never arrived; company now ignores me.
“still haven’t recieved anything, now they are ignoring me....”
Product was poor quality, ineffective, and not worth the price.
“Overpriced piece of garbage that doesn't work at all as advertised”
Order was lost in transit and customer service ignored refund requests.
“My order was lost in China for more than a month”
Flea collars failed early and promised refund was not received.
“They lasted 2 months.”
Order sat in Shanghai for weeks and likely will not be delivered.
“my purchase has been sitting in Shanghai for 8 weeks.”
Did not receive ordered pet roller and only receive promotional emails.
“still waiting for my pet roller.”
Ordered in March and never received products; cannot contact customer service.
“Haven't received any products I ordered in march...”
Order acknowledged only by spam emails and no response from support.
“except for alot of spam emails.”
Received wrong and inappropriate item instead of ordered pet hair roller.
“containing a pair of torn fishnet stockings.”
Very long delivery and no response, but product arrived after review.
“I got my roller in the mail 3 business days later!!”
Long delay up to three months, product arrived after posting review.
“three months for delivery.”
Ordered in May, never received item and no refund response.
“Still not received and no reply to emails requesting refund.”
.CO may be a scam; .COM orders were delivered and support responsive.
“PETCARECLUB.CO is not PETCARECLUB.COM”
Ordered over two months ago with no delivery and no response from support.
“Nothing received and no response to emails.”
Tracking stalled and support ignored multiple inquiries; no update or refund.
“has not had an up date on it since 5/31.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PetCareClub runs an online shop for pet supplies and accessories. The range often includes collars, flea and worm treatments, grooming tools, and other pet-care products. Customers order through the website and choose shipping at checkout. Product pages show specifications and usage details to help shoppers judge items before buying.