Many customers say their water becomes noticeably cleaner and that the systems remove iron and odors after installation. Several reviewers credit knowledgeable staff and clear sizing advice during purchase. Others report orders that never arrived, refunds that were refused or delayed, and long stretches of no response after the sale. Reviews tend to fall into two clear camps: solid performance with helpful support, or major failures in shipping and follow-up.
Examples from available reviews (Mar 2018 – Mar 2026).
System removed iron and odor, leaving water cleaner without stains or smell.
“my water is cleaner than its ever been, no staining and no smell.”
Responsive technical support and prompt customer service before and after purchase.
“Prompt, accurate, and even after hours at times.”
Order never shipped and company allegedly failed to refund payment.
“they never ship your order”
Returned product but refund was never processed and customer service was unresponsive.
“I have not received a refund.”
Reviewers often mention quick, hands-on help before purchase and fast fixes when problems come up. At the same time, many describe calls that go unanswered, refunds that drag on, and orders that never ship. Several complaints also point to warranty support that remains unresolved.
Several customers point to competitive pricing and long-term savings from softeners that work well. Multiple negative reviews describe costly components that fell short and raise issues with disputed money-back guarantees. When refunds or returns fail, affected buyers see much less value.
Many reviews describe a smooth buying process, clear website tools, and straightforward installation. A smaller group reports missing fittings, damaged packaging, or complications with third-party payments. These ordering and shipping issues appear less often than reports of an easy purchase.
Numerous customers say the systems remove iron, eliminate odors, and prevent staining. Several reviews describe units that did not produce soft water or needed repeated programming and repairs. Service interactions also repeatedly mention wrong replacement parts and filter sizing problems.
Multiple reviews highlight friendly, knowledgeable staff who offer sizing advice and clear technical guidance. Others describe little to no response after purchase and trouble reaching support. A few note quick answers before the sale followed by weak follow-up afterward.
Feedback splits between customers who are very pleased with installation, performance, and staff, and those who are very unhappy with fulfillment and refund problems. Positive reviews focus on better water quality and helpful service. Negative reviews focus on orders left unresolved, refunds not processed, and unresponsive communication after the sale.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · consumeraffairs.com (10) · bbb.org (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Easy ordering and helpful representatives; new unit awaits installation.
“Their reps were good and the website was pretty easy to get through.”
Consistent staff contacts and improved water quality after installation pleased the reviewer.
“I’ve been very happy with the quality of the water.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Quality Water Treatment sells and installs water treatment systems for homes and businesses. The company offers water softeners, whole-house filtration systems, and replacement filters and parts. Technicians handle system sizing, on-site water testing, installation, and ongoing maintenance. Staff also guide customers on choosing a system and on setup and programming.