Reviews say the platform simplifies dispatch, scheduling, invoicing, and reporting for field service businesses. Several customers describe a steep onboarding process that takes focused setup time. A minority point to high monthly fees, unresolved billing questions, and occasional mobile app slowdowns. Most feedback focuses on day-to-day operational gains and support after launch.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer success manager is excellent, responsive, and finds solutions quickly.
“My customer service manager Andre T is excellent and super responsive.”
Reviewer warns of unreachable account managers and unresponsive support.
“Account Success Managers are unreachable, unprofessional, ignore emails and you’re lucky if you get a response at all.”
App has lag, small fonts, limited customization, and dialing issues.
“found the app is laggy while trying to select photos before uploading.”
Reviewer criticizes offshore customer service and high cost.
“ServiceTitan Charges Super Premium Monthly Cost.”
Several reviewers describe hands-on help from onboarding teams and technical staff that speeds setup and fixes issues faster. Many also call out long-term tech support as consistently helpful and proactive. A few mention account managers who were hard to reach or unprofessional, though these comments appear less often than praise for support.
Many users point to clear gains from automation and reporting and say the platform earns its keep. Some reviewers call it expensive and cite unresolved bank charges or premium monthly fees. Pricing and billing concerns show up, but they do not drive most of the feedback.
Reviewers often say the system brings jobs into one place and improves scheduling, dispatch, and invoicing once it is in place. Several note a learning curve and describe implementation as tough but worthwhile for company growth. A small number report lag, small fonts, dialing issues, and limited customization; these usability complaints are relatively few.
Comments highlight strong reporting, steady product upgrades, and the ability to run both service and project work on one platform. Multiple reviewers describe the software as dependable and more capable with each update. A few note limited customization, but this is not a common theme.
Reviewers frequently praise named customer success managers and product specialists for quick replies, follow-through, and escalating issues when needed. Many credit attentive, knowledgeable staff with answering workflow questions and helping train teams. A small set report account managers who were unresponsive or unreachable, and those cases are uncommon.
Reviews point to strong results when onboarding goes well and customer success stays engaged. A minority of 1-star reviews describe weak support, high cost, or a clunky experience, creating a clear split in outcomes. Overall sentiment often depends on how well implementation and ongoing account management work out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer success manager is excellent, responsive, and finds solutions quickly.
“My customer service manager Andre T is excellent and super responsive.”
Platform improves scheduling, tracking, invoicing, with a setup learning curve.
“It has helped improve our scheduling, job tracking, invoicing, and reporting.”
Kevin is knowledgeable, a good listener, and follows up.
“Kevin is very knowledgeable, he listens really well, and he follow's up!!”
Team provides helpful and great support.
“Hosmin and the ServiceTitan team are always very helpful and offer great support.”
John Mason responds promptly and offers valuable assistance.
“John Mason is very prompt in responding to our needs (including his days off).”
System and team are helpful, responsive, and dedicated for plumbing business.
“The system has been extremely helpful for our business”
Platform helps align jobs and Kima provides quick assistance.
“Service Titan is beneficial to our service department and helps keep all of our jobs aligned.”
CSM and product specialists are knowledgeable and helpful.
“Very knowledgeable staff.”
Susanna is understanding, responsive, and provides great follow-up.
“Susanna Grigoryan is very understanding with our many questions and has great follow-up.”
ServiceTitan is worth the cost with excellent support and impact on business.
“We've always received excellent support and communication.”
Implementation was challenging but worthwhile for company growth.
“We started with ST in 2017 and have grown from 5 to 20 plus team members”
Software felt clunky, overpriced, and customer service unhelpful.
“Overall it was a terrible experience.”
Platform evolves rapidly and CSM support ensures workflows are supported.
“ServiceTitan has proven to be the leading software platform for the trades”
Platform is great and tech support is exceptional over five years.
“The tech support is a step above anything I've experienced.”
Experience depends on CSM; platform is reliable though updates sometimes cause issues.
“The experience with ST is very much dependent on an experienced CSM which we have in Matthew Avalos!”
Platform streamlines operations, improves efficiency, and offers strong reporting.
“ServiceTitan has been a game-changer for our business.”
Reviewer warns of unreachable account managers and unresponsive support.
“Account Success Managers are unreachable, unprofessional, ignore emails and you’re lucky if you get a response at all.”
Onboarding slow, limited customization, and unresolved bank charge questions.
“Service Titan was a complete disappointment”
Customer success managers and specialists are professional and consistently helpful.
“I really appreciate how professional and supportive the ServiceTitan customer success managers are.”
Product and support are impressive, with visible investment in improvements.
“Syuzanna Markosyan is amazing!”
Support is always friendly, helpful, and responsive.
“Always friendly and helpful.”
Customer success manager provided attentive, personalized, and helpful support.
“she has gone above and beyond”
The program is comprehensive with helpful support resources.
“The Service Titan program is great!”
Customer success manager is helpful, attentive, and responsive.
“has been very helpful and is always attentive to the needs of our business”
Platform centralized information and provided consistent, innovative support.
“Having all our information centralized in one easily accessible and user-friendly system”
Support listens and escalates quickly when needed.
“Jeff always listens to my questions and answers them if he can.”
Despite a rocky start, the representative became knowledgeable and helpful.
“I appreciate his knowledge, his availability, and his willingness to go the extra mile to help with our random requests.”
Platform is easy to use and support is professional and responsive.
“ServiceTitan is an easy platform to use and the support is always professional, responsive and thorough.”
Company is great to work with and ongoing support is helpful.
“Great company to deal with, my ongoing success getting have been very helpful”
Kima consistently provides answers and helpful support.
“Kima is great! She always has the answers for our questions.. A+”
Platform uniquely manages service and project work with strong reporting.
“We found Service Titan to be the only platform on the market that was capable of managing both service and project work.”
Nick consistently has answers and is very helpful.
“Nick Stires always has the answers and is super helpful”
App has lag, small fonts, limited customization, and dialing issues.
“found the app is laggy while trying to select photos before uploading.”
Platform is intuitive and streamlined scheduling, dispatch, and invoicing.
“ServiceTitan has been a game-changer for our business!”
Onboarding team made setup easy and supportive.
“She made it feel easy, love service titan and the whole on boarding team.”
Reviewer criticizes offshore customer service and high cost.
“ServiceTitan Charges Super Premium Monthly Cost.”
Software is user-friendly with continuous meaningful improvements.
“Titan is hands down the best software we’ve ever used.”
Direct contact and learning opportunities make working with ST amazing.
“Every part of working with ST has been amazing.”
Customer Success Manager support improved onboarding and Membership setup.
“Anna has been incredibly helpful, and her support has made a real difference.”
Software is great with constant improvements, but personal touch diminished.
“Overall great software.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ServiceTitan offers cloud-based business management software for residential and commercial trade contractors, including plumbing, HVAC, and electrical companies. The platform covers scheduling and dispatch, a technician mobile app, invoicing and payment processing, CRM, inventory tracking, and detailed reporting. ServiceTitan provides onboarding services, training materials, and customer success teams to help with rollout and workflow setup. The product connects with accounting and payment systems and receives regular updates that add tools for managing both project and service work.