Many users describe serious usability problems that leave projects lost, corrupted, or impossible to save. Billing and account issues come up often, including reports of being charged even after cancellation. A few reviews mention quick support replies and refunds that went through. Some reviewers also point to low‑fidelity exported audio and weak built‑in instrument sounds.
Examples from available reviews (Dec 2021 – Mar 2026).
Saved work disappeared after closing the tab, leaving many bugs.
“when i went back there was nothing there.”
They repeatedly attempted to charge daily and did not respond.
“This website has been trying to charge me £117 every single day”
Support responded quickly and issued a refund within 48 hours.
“Scotti from the support team helped me a ton & got me a refund within 48 hours.”
Projects were corrupted and recovery tools worsened the audio loss.
“my work had clearly been merged into 3 seconds of sound in one audio channel.”
Billing disputes lead the service complaints. Several reviews describe continued or repeated charge attempts after people cancelled trials or deleted accounts. Users also report failed account deletions and blocked actions alongside these payment problems.
Users say they felt unfairly charged and report losing subscription money. Some also call the product poor value because features feel basic and it pushes unoriginal music, though that last point shows up less often.
Reviews repeatedly mention save and autosave failures that wipe out projects. Users also describe UI lag, playback glitches, export failures, and, less often, a mobile app that overheats and drains the battery.
Several reviewers say published audio sounds more compressed or distorted than it does in desktop DAWs. Multiple users describe the built-in loops and instruments as low quality. Some also report incomplete exports after local source files were moved or deleted.
Support speed differs from review to review. A few users report quick help and refunds within days. Others describe slow or initially missing replies that later led to a fix, and positive support mentions remain limited.
Reviews lean heavily toward severe negative experiences tied to stability and billing. A smaller set of users report acceptable support or higher app ratings, creating a clear split between frequent critical feedback and fewer positive outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Software is buggy, unstable, and applies effects inconsistently.
“effects are often applied to the wrong track.”
Saved work disappeared after closing the tab, leaving many bugs.
“when i went back there was nothing there.”
The platform has many bugs and is clunky to use.
“There are a lot of bugs”
Reviewer considers the product low quality and a 'trap'.
“Low quality”
They were locked out on submission day and lost access to important work.
“I CAN'T LOGIN to MY account”
They repeatedly tried to charge £189 despite subscription cancellation.
“they've been trying to take 189 quid from me”
Relies on built-in loops with low-quality instruments and poor UI.
“Instruments are low quality and the UI is poorly designed.”
They don't allow downloading created files, preventing export.
“it's a trap, they don't allow you to download the file you made”
Autosave failed and project could not be saved after hours.
“the track couldn't be saved due to a malfunction in the soundtrap software”
Playback glitches at medium or high quality, requiring export to listen.
“it glitches all over the place.”
They repeatedly attempted to charge daily and did not respond.
“This website has been trying to charge me £117 every single day”
Removed many pitch options and the effects tab, limiting functionality.
“where is the effects tab please return these actions”
Site deletes progress despite claiming it saved, losing songs.
“This site deletes progress despite claiming it saved it properly.”
Published audio is overly compressed and sounds distorted compared to DAW.
“the published sound quality is far from the sound quality in the actual DAW”
Exported files appeared incomplete when local files were moved or deleted.
“that it actually exports the whole new file as it is.”
They charged £177 despite cancelling the free trial beforehand.
“they charged me £177.”
The app is confusing, laggy, and produces low-quality sounds.
“it is very laggy and the sounds are low quality.”
Support responded quickly and issued a refund within 48 hours.
“Scotti from the support team helped me a ton & got me a refund within 48 hours.”
Account deletion blocked and free features required payment after sign-in.
“unable to delete my account!”
Projects were corrupted and recovery tools worsened the audio loss.
“my work had clearly been merged into 3 seconds of sound in one audio channel.”
They kept attempting to bill me despite cancellation and deletion.
“they keep trying to bill me”
Support was initially unresponsive but eventually helped cancel the subscription.
“eventually got response and they helped me cancel the subscription”
A saved recording was deleted and no backup was available.
“Backup is not there in Soundtrap.”
They took subscription money and the reviewer feels scammed.
“Scammed subscription money out of me”
Reviewer called the product 'Absolute Trash'.
“Absolute Trash”
They charged the reviewer even after canceling the free trial.
“it still took my money after it has been cancelled.”
Reviewer finds it basic and encourages unoriginal music creation.
“encourages new musicians not to have originality”
A short and easy list of the drawbacks of signing up with Sound trap follows (which I just did).
First and foremost, the app causes my phone to overheat and drain my battery, which is not ideal.
Soundtrap doesn't work on an android, for starters.
It's possible that your PC can handle it.
The mouse or trackpad is all you need to control it from there.
It's a different story when you're on your smartphone.
The controls in the automobile are terrible, and it takes a second for them to respond when you press pause/play.
Keeping the song volume at a high level while driving is more difficult than it appears.
There are no EQ adjustments on your phone at all.
The volume can only be adjusted up or down by 30 decibels, and there are no other "options" (no rewinding).
Last but not least, there is no method to stop auto-renewal.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Soundtrap is a cloud-based digital audio workstation for making music and podcasts. It works in web browsers and mobile apps, with multitrack recording, MIDI instruments, and real-time collaboration. Users can arrange loops, add effects, and export audio in standard formats. Soundtrap sells subscription plans for individual creators, educators, and teams.