Reviews split between quick, helpful fixes and repeated complaints about damaged items followed by refused or partial refunds. Several customers point to poor print quality and materials they considered cheap. A few mention unexpected fees at checkout and being overcharged. Staff often followed up actively, though some orders arrived late or had incorrect contact details.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer felt overcharged; paid £32 for items worth under £5.
“they charged me £32 with insurance.”
Item arrived broken and company refused to provide a refund.
“I tried to get a refund and they refuse to.”
Item arrived broken but customer support quickly arranged a smooth exchange.
“Lindsay helped me with the exchange and made it a very smooth and easy experience.”
Customer loved the product, fast delivery, and good quality-price ratio.
“I ordered music magnet and I absolutely love it.”
Many reviews describe fast, effective support, with smooth exchanges handled by named staff. Another set reports damaged deliveries, repeated follow-ups, and refunds that were denied or only partly issued. Overall, outcomes vary sharply depending on the case.
Only a few reviews mention value, and those are consistently negative. They point to added checkout fees and prices that felt out of line with the product quality received.
Several customers say ordering was simple and tracking updates were clear. Some recall standout positive moments connected to their purchases, while others say delivery delays hurt the experience.
Reviews range from praise for some items to repeated complaints about poor print quality, pixelation, cheap materials, and products arriving damaged. Complaints about quality often come alongside late delivery.
Most comments note proactive outreach and responsive staff while issues were being resolved. A smaller number mention mix-ups like incorrect email entries and expedited shipments that still arrived late.
Feedback breaks into very satisfied accounts marked by quick fixes and positive reactions to products, and very dissatisfied accounts centered on broken items, refund disputes, and unexpected charges. The gap between high and low ratings stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer felt overcharged; paid £32 for items worth under £5.
“they charged me £32 with insurance.”
Item arrived broken and company offered only £15 after multiple contacts.
“the best they’ve offered me up until now (my third time contacting them) is £15”
Buyer reports hidden charges and overpriced, poor-quality products.
“They add hidden charges at checkout”
Customer praised the company for being very helpful and amazing.
“So helpful in every way possible.”
Customer loved the product, fast delivery, and good quality-price ratio.
“I ordered music magnet and I absolutely love it.”
Item arrived broken and company refused to provide a refund.
“I tried to get a refund and they refuse to.”
Customer loved the product and praised the customer service.
“The product is amazing, loved it.”
Purchase created a magical Valentine's memory; customer very satisfied.
“It was a magical moment for us.”
Package arrived late but company communicated well; customer pleased.
“The package arrived later than expected”
Customer service handled a sizing mistake smoothly and professionally.
“You sent me two new sizes at half the price”
Company stayed in contact and ensured customer satisfaction before posting.
“They were in contact with me all the time”
Customer hasn't received a sent-back package due to wrong email address.
“Apparently the email was typed in wrong”
Company responded quickly and resolved the issue within 48 hours.
“helped me with my issue in less than 48 hours”
Product was poor quality, looked cheap and not worth the price.
“The product looks very bad quality, pixelated and sketches out.”
Delivery was a month late and customer service offered only partial refund.
“They offered me less than half of the amount paid as a partial refund.”
Order arrived late and items were very poor quality, disappointing customer.
“the picture frame is literally printed from a normal printer”
Ordering and tracking were easy and delivery updates were clear.
“The ordering progress was easy to do”
Customer experienced poor communication and delayed expedited shipping.
“Even though I paid for expedited shipping, it took over two weeks to arrive”
Haley resolved a delayed order and provided consistent updates.
“Haley was excellent in sorting an issue with delayed orders.”
Item arrived broken but customer support quickly arranged a smooth exchange.
“Lindsay helped me with the exchange and made it a very smooth and easy experience.”
I signed up for a Superfeet personal training course last summer. I was supposed to get a promotional package for this, but when I arrived for my first appointment, it wasn't ready. The trainer took me to the back as he got everything together, but things still weren't ready when he took me back to the front. He said they had just discovered an error in their records and that they were unable to offer the promotion at all. It was disappointing, but I told him I would have been happy with any deal they could give me. While he went over the details of the class schedule and payment information, however, he kept saying, "You can't believe how much pain you will be in after this session. I had to walk out because the trainer didn’t know what o offer. A terrible company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Superfeel runs an online store that shows products with photos, prices, and shipping estimates. Customers can pay with major payment methods and track orders on shipment pages. Support is available by email and chat for questions and returns. The company handles returns and exchanges and shares fulfillment details on product and help pages.