Front-line agents often get praise for quick, personal help with ticket issues and account support. Another set of reviewers say refund requests stayed unresolved and paid cancellation protection did not work as expected. Several customers object to high service fees at checkout. Some also mention checkout glitches and ticket-delivery problems.
Examples from available reviews (Jul 2021 – Feb 2026).
Customer service swapped tickets and applied a partial refund quickly.
“Within 10 minutes of contacting customer services the tickets were swapped”
Replacement ticket sent within four minutes; communication was friendly and professional.
“A new ticket was sent within 4 minutes of my emailing them”
Reviewer did not receive a purchased ticket and reports no refund or help.
“no ticket and no booking but the monies have been taken.”
Reviewer asserts the refund add-on does not pay out except for serious illness.
“Absolute SCAM, they DO NOT pay out unless you have a serious illness”
Many reviews mention quick, hands-on help to reissue tickets, swap dates, and meet accessibility needs. Several reviewers name specific agents and describe same-day fixes. A separate set of complaints points to refunds that failed or arrived late after event cancellations.
Reviewers frequently call out added service fees at checkout. Many complaints say the cancellation-protection add-on does not help and requires expensive medical documentation. Only a few reviews argue that paid protections are worth it.
Customers describe checkout issues such as missing discount fields and payment failures that cancel bookings. Several reviewers say electronic tickets arrived late or were held until shortly before the event. Positive usability notes mostly focus on how easy swaps or changes become when staff step in.
Some reviewers say they received replacement tickets within minutes and praise fast delivery action. Others report tickets being held back, electronic delivery delays, or added printing charges. Multiple customers say accessibility requests and seat changes were handled smoothly.
Many positive reviews mention clear, fast replies that explain dispatch steps and confirm changes. Many negative reviews describe little or no refund updates and long waits for promised reimbursements. A few customers say payments were held while waiting for public rescheduled dates.
Reviews split between fast front-line help and ongoing problems with refunds and protections. Positive experiences center on named agents and quick fixes. Negative accounts focus on policy enforcement, slow reimbursements, and add-ons that feel like poor value.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
TicketLite is an all-around site for getting tickets for any event that you may want to attend. I have used their services for several years and usually get the best price for the event, whether you are looking for sports or theater and anything in between. You are not limited to local events only. They have alerts so you don’t miss out on any shows or deals that interest you. They help you find the seats that are best for you and your price range which is always a great feature. I'm grateful for how they handle customer concerns. For instance, in my last purchase, I received three error messages in an attempt to purchase tickets and their representative contacted me the next day informing me that they were refunding my money for the three transactions for which I received the error message. This was the right thing to do and I'm grateful for their decision. The service itself was good and fast, notifications were just in time and I also got the ticket within 7 days after the purchase. I didn't have any problems with them and I can recommend them 100 times.
Partial refund received; remaining refund promised but delayed many weeks.
“only received part of kendal calling refund”
Reviewer still awaiting refund beyond the promised 90 days with no communication.
“Still waiting on my refund for Bingley Weekender.”
Company is holding payment pending new tour dates despite dates being public.
“They say they can't refund til they have the new tour dates.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TicketLite is an online ticket retailer and event ticketing platform. It sells tickets for concerts, theatre shows, festivals, and other live events. Options include electronic tickets, print-at-home, and postal delivery where available. Customers can manage orders through online accounts and request seat changes or accessibility arrangements. The platform offers customer support channels and optional ticket-protection add-ons.