Reviewers most often praise the website for a fast, simple buying process. Many describe checkout as clear, quick, and user-friendly. Several buyers report serious fulfillment issues, including missing tickets and transfers that blocked entry. A smaller group mentions concerns about price, seat details, and event quality.
Examples from available reviews (Sep 2022 – Mar 2026).
Ordering tickets was easy to complete on the site.
“Easy to order tickets”
Tickets weren't transferred to AXS promptly, causing missed concert time.
“denied entery because our tickets need to be transfered to AXS app”
Seller never sent tickets and customer service failed to resolve.
“Never got the tickets”
Offers better tickets, lower fees, and easy MLB app transfers.
“Better tickets available than Ticket Master, lower fees and prices, and easy to use.”
Reviewers often mention fast delivery and getting their tickets without trouble. Multiple reviews point to major fulfillment breakdowns, such as sellers not sending tickets or transfers that stopped entry. A few accounts describe smooth Ticketmaster transfers or quick fixes through the platform.
Several customers highlight lower fees, competitive pricing, and available discounts. Some report a discount code that didn’t work or say they wanted more detailed price options. Comments about value show up often in both positive and negative reviews.
Most reviewers call the site easy to use, with a fast, straightforward checkout. Some ran into snags at certain steps, including address-line errors, too many add-on offers at checkout, and stressful ticket downloads. Ease of use stands out as the dominant theme in the dataset.
A few reviewers mention event-related issues such as a poor sound mix and obstructed views. Several complaints cite missing row information and seats that didn’t match expectations. These quality problems appear less often than usability or service feedback, but they are specific and recurring.
Some buyers describe delayed delivery and feeling anxious while waiting for tickets. At least one review says customer service did not fix a missing-ticket problem. Gaps in updates about delivery status come up repeatedly.
Reviews show a clear split: many smooth purchases, alongside a smaller number of severe fulfillment or event problems. Reviewers often pair high marks for usability with low marks when tickets arrive late or can’t be used. That contrast shapes the overall view of convenience versus reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently had a wonderful customer experience with TicketSmarter. I found their website to be user-friendly and easy to navigate, which made purchasing tickets for a concert that much simpler. The buying process was fast and efficient, allowing me to secure my seats within minutes. Additionally, the tickets arrived promptly and were exactly as described.
What impressed me most about TicketSmarter is their dedication to being an official secondary ticketing partner of ESPN Events as well as the title sponsor of the TicketSmarter Birmingham Bowl game. It's evident that they take pride in providing top-notch services not only to individual customers but also to large-scale events such as these.
Moreover, knowing that they are the Official Resale Partner of Rose Bowl Stadium gave me peace of mind when purchasing my concert tickets through them. I felt secure in my transaction and confident in receiving authentic event passes.
Overall, I highly recommend using TicketSmarter for any future event needs you may have - be it concerts, sports games or family outings. Their commitment to quality service translates into a positive experience for customers like myself every time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TicketSmarter is an online ticket marketplace that lists resale tickets for concerts, sports, and theater events. It pulls listings from independent sellers and professional brokers across major venues. TicketSmarter offers electronic delivery, mobile wallet transfers, and printed tickets where the venue allows. The site takes major credit cards and common digital payment methods through a secure checkout. It also includes order tracking and a customer support portal for transaction questions.