Many reviewers describe quick, straightforward claim handling and easy online plan setup. Several praise clear site navigation and low-cost plan choices. Others report no response, unresolved claims, unexpected charges, and problems after ownership or service changes. Reviews split sharply between fast reimbursements and drawn-out service breakdowns.
Examples from available reviews (Nov 2021 – Mar 2026).
Quick claims process with prompt vendor visit and fast payout.
“my claim was approved next day and my claim was paid out Tuesday night via Venmo”
Website is easy to navigate and plans are cost-effective.
“Upsie website is easy to navigate, straight forward and customer friendly.”
Company unresponsive and still charging despite going out of business.
“Upsie went out of business December 2023”
Customer service unresponsive and recurring billing couldn't be canceled.
“Zero customer service and impossible to cancel recurring billing”
Fast approvals and quick reimbursements come up often. Other reviewers describe claims that stall, long waits, and no replies after company or vendor transitions.
Buyers often mention affordable plans and clear pricing. A smaller group reports unwanted charges, refund attempts, or denied claims linked to subscription status.
Many users point to a simple, easy-to-navigate website and an easy claims process. A minority report trouble canceling recurring billing and difficulty reaching support about account problems.
Few reviews talk about device reliability itself. Most focus on what happened with covered items like laptops, dryers, and home appliances when filing claims or seeking repair reimbursement.
Several reviewers mention clear, timely updates and smooth claim notifications. Others describe sudden subscription cancellations, denied claims due to inactive policies, and long stretches without support replies.
Reviews split between smooth claim resolution and ongoing service or billing issues that never get fixed. Outcomes vary widely depending on the customer’s claim or account situation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Smooth claim processing with good communication and payment options.
“Claim processing was smooth”
Filing claims is easy, affordable, and supported by good customer service.
“Easy way to file claims”
Laptop claim handled easily with resolution within 48 hours.
“Taken care of within 48 hours of filing.”
Quick claims process with prompt vendor visit and fast payout.
“my claim was approved next day and my claim was paid out Tuesday night via Venmo”
Service is affordable and claims are easy to make.
“Affordable and easy to make claims”
Good for appliances but claim processing can take 2–5 business days.
“wouldn't have resolution until 2-5 biz days”
Fast, seamless process with quick answers and helpful follow-ups.
“The process was fast and seamless.”
Straightforward claim service with fast deposit into checking account.
“I got my money automatically deposited into my checking account within a matter of days.”
Reviewer reports a great experience.
“Great experience!”
Subscription was canceled without notice, later reinstated after paying missing months.
“My claim was rejected on the grounds that I didn't have an active subscription”
Claim process was easy and fast.
“Ez claim, fast process.”
Affordable plans and a seamless claim closed within a week.
“The claim process was seamless”
Claim processed quickly and funds received within hours.
“My claim was processed quickly and I received the funds in a matter of hours.”
First claim was straightforward and reimbursement was provided.
“I am grateful to them for the reimbursement of the repair cost.”
Company provided clear communication and smooth funds transfer.
“Wonderful communication, with a smooth transfer of funds”
Quickest and easiest claim process with helpful responses.
“quickest and easiest claim process I ever did.”
Customer service unresponsive and recurring billing couldn't be canceled.
“Zero customer service and impossible to cancel recurring billing”
Customer service did not respond to simple inquiries.
“Worst customer service ever”
Terrible experience with third-party warranty provider Akko.
“By far the worst experience”
Claim accepted and handled professionally after transition to AKKO.
“Great helpful customer service on a claim for my LG Dryer.”
Claim filed 30 days ago with no response after ownership change.
“I have file claim 30 days ago and nothing”
Claim approved but payout options were unacceptable, so claim dropped.
“the only way they can pay me is through paypal”
Company closed and my purchased warranty cannot be located or honored.
“Do not give this company your money!!!”
Company appears defunct yet continues charging with no contact available.
“This company apparently doesn't even exist anymore, yet it sure took my money”
Cancelled plan but company charged again, suggesting possible fraud.
“Now, they are charging me again.”
Website is easy to navigate and plans are cost-effective.
“Upsie website is easy to navigate, straight forward and customer friendly.”
Claim stalled; repair center not communicating and no resolution offered.
“they have submitted the claim to a "repair center”
Company unresponsive and still charging despite going out of business.
“Upsie went out of business December 2023”
Reviewer requests a refund from the company.
“I want a refund please”
Multiple policies with no response and unreachable contact number.
“Have two policies attempting to file a claim- no response”
I just want to say that I'm a huge fan of Upsie and I was so pleased with their fast service! I needed to purchase a warranty, and they got it taken care of so quickly. They provide excellent customer service, as I experienced when trying to activate my warranties. They went above and beyond to be patient with my lack of computer knowledge. Everything they did for me was wonderful. I've never had a company be so supportive when I was in need. They are a great alternative to the other warranty companies out there on the market, and I highly recommend them to anyone who is considering buying a warranty.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Upsie sells extended warranties and protection plans for consumer electronics and home appliances. Customers can buy coverage online, choose plan length and deductible, and read policy details on the website. The service takes claim requests, arranges repairs or replacements, and provides documentation on coverage terms and exclusions. Upsie uses third-party repair networks and service providers to complete repairs and process claims. The website also offers FAQs, policy documents, and ways to contact customer support.