Reviewers often applaud Gabb’s support team for quick troubleshooting over text and for replacing faulty devices. Parents like the no-internet phone idea and say setup is straightforward. Several customers describe repeated hardware failures with watches and phones. Many negative reviews also mention billing disputes and limited ways to reach support by phone.
Examples from available reviews (Jun 2022 – Mar 2026).
Watch stopped charging but customer service promptly replaced and upgraded it.
“Great customer service!! They even sent a new upgraded watch.”
Purchase, setup, and support were smooth and the watch works well.
“I’ve been very impressed with the entire Gabb purchase, setup and support process.”
Watches die just after warranty and service contracts trap customers.
“The watches conveniently die at the 12 month, one week mark.”
Company double-billed and refused a refund except as long-term account credit.
“I just realized they have been double billing me the entire time.”
Many reviews describe fast, helpful help from support agents via text and chat, and several mention proactive replacements or upgrades. Another set describes billing and account problems that did not get fixed, including delayed deactivations and refused refunds. These two patterns repeat and point to a clear split in service results.
Multiple reviewers cite unexpected fees, restocking charges, and double-billing that lowered the value they felt they received. A smaller group points to quick insurance replacements that reduced costs after damage. Most comments focus on extra charges and billing disputes.
Families often mention easy online ordering, simple setup, and kid-safe features without web browsing. Several reviews note app glitches, ways around parental controls, and slow GPS/watch location updates that required resets. Setup gets frequent praise, but day-to-day reliability problems show up repeatedly.
Many reviews report hardware problems such as devices that stop charging, broken power buttons, dead batteries, GPS and network dropouts, and watches failing soon after the warranty ends. A few people praise watch features, but those comments are less common. Most feedback points to uneven durability and repeat replacements.
Many customers praise responsive text support and mention specific agents who solved their issues. At the same time, several reviews describe limited live chat availability, no phone support, and slow replies about promised feature releases. Together, these accounts suggest communication depends on the channel.
Positive reviews describe smooth buying, quick setup, and helpful support that got working devices into kids’ hands. Negative reviews focus on products that did not work, ongoing charges, and failed escalation that left people paying for service they could not use. Overall, the reviews contrast satisfied family use with unresolved technical or billing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased Gabb Wireless for my child and I must say, it has been a great experience so far. What drew me to this cell phone was its safety features that are specifically designed for kids. The fact that it doesn't allow web or app browsing is such a relief as a parent because I can trust that my child won't be exposed to inappropriate content.
The phone itself is compact and easy to use. It comes with basic features like calling, texting, camera and voice recorder which is more than enough for my child's needs at this age. The battery life also exceeded my expectations as it lasted all day with moderate usage.
What impressed me the most about Gabb Wireless was their customer support team. They were patient and informative when assisting me in setting up the phone initially. They also have an online community where parents can ask questions or share tips on how they're using the phone with their children.
Overall, I highly recommend Gabb Wireless as a safe option for parents looking to give their children access to technology without exposing them to potential dangers online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gabb Wireless makes and sells mobile devices for children, including the Gabb Phone and Gabb Watch. It offers subscription plans that restrict web and app access and include parental controls and device management. Gabb also sells device insurance and handles replacements through an online portal. Support is available through live chat and text-based help for troubleshooting and account questions.