Many reviewers single out Luxury Escapes agents for quick, tailored fixes and clear follow-up. Several stay reviews describe high-quality hotels, upgrades, and attentive staff on site. Some customers report fees that were not disclosed, inclusions removed, or package claims refused. A smaller group mentions slow or missing replies and uncertainty about reservations close to departure.
Examples from available reviews (Nov 2022 – Mar 2026).
Tom adjusted insurance dates and payments helpfully and friendly.
“Tom G was really helpful and informative”
Our stay at Sofitel Nusa Dua was extraordinary with excellent service and amenities.
“Our June stay in a Luxury Room at Sofitel Nusa Dua Bali was extraordinary.”
The trip had hidden costs, lacked inclusions, and was inflexible.
“flights, airport transfers, and even meet-and-greet services are NOT included.”
Reviewer still has not received a response or parking reimbursement.
“Still have not received a response.”
Reviewers repeatedly praise named consultants for fast solutions and polite help. They describe agents handling date changes, refunds, transfers, and confirmations during calls or email exchanges. A smaller number mention trouble reaching support or disagreements over inclusions after booking.
Value ratings often depend on how clearly inclusions are spelled out. Some reviews cite daily fees they did not expect, inclusions being removed, or purchased package claims being denied. Others say trips with clearly listed inclusions and transfers offered strong value overall.
Many guests describe easy booking and smooth stays that matched the website descriptions. Several reviews point to simple tour and transfer arrangements with little hassle. A few customers report last-minute cancellations or not knowing whether their reservation was confirmed.
Guests often describe high-quality hotels, successful room upgrades, and attentive staff at multiple properties. Reviews also mention strong amenities and elevated service at partner resorts. One review flags a safety concern tied to a bathroom step layout.
Many reviews mention quick, clear email replies and useful instructions from named staff. Customers often describe immediate confirmations or helpful follow-up. Fewer comments report no reply, delayed updates, or reimbursement requests left unresolved.
Reviews show many strong experiences with booking execution and hotel stays. Low-rated feedback clusters around hidden costs, rejected inclusion claims, and gaps in communication. Overall, reviewers describe reliable hotel quality on the ground, alongside occasional breakdowns in upfront clarity or follow-through before travel.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Bilal secured refunds and resolved the situation quickly.
“Truly outstanding service!”
LE refused to allow cancellation or date changes during typhoon threat.
“LE will not allow us to cancel or even move our accommodation dates.”
Booking and stay were smooth and communication was excellent.
“We had a completely smooth and seamless experience with Luxury Escapes”
Luxury Escapes misrepresented package and refused loyalty points.
“Luxury Escapes insisted I never purchased the All Inclusive package”
The trip had hidden costs, lacked inclusions, and was inflexible.
“flights, airport transfers, and even meet-and-greet services are NOT included.”
Staff and facilities at Lanson Place exceeded expectations during stay.
“The staff were extremely welcoming and the service provided was a STAR”
Booking worked well and customer service was exemplary.
“The hotel description was as mentioned on the website”
Two package trips went perfectly with excellent staff and facilities.
“Everything went perfect, no problems at all.”
LE fixed transfer issues promptly and the all-inclusive stay was great.
“LE was swift to sort out any issues and offer us a credit”
Both holidays were enjoyable; staff were friendly and issues sorted.
“Centara Reserve Samui was the stand out resort.”
Booking was very easy and the hotel was exceptional.
“Fantastic from start to finish.”
Reviewer still has not received a response or parking reimbursement.
“Still have not received a response.”
Undisclosed daily parking fees were charged and reimbursement not received.
“We were charged daily parking fees that were not disclosed in the promotion for our recent trip to Maui.”
Our stay at Sofitel Nusa Dua was extraordinary with excellent service and amenities.
“Our June stay in a Luxury Room at Sofitel Nusa Dua Bali was extraordinary.”
Reservation was cancelled and customer service failed to provide timely updates.
“I literally didn't know if I had a room until a week before my trip.”
The package inclusions and transfers provided exceptional overall value.
“Considering the inclusions, the overall value was exceptional”
Qunci Lombok staff provided outstanding care and accommodations.
“Absolutely outstanding place, value and escape.”
The Sinjara Suite package and staff made our Jimbaran stay enjoyable.
“We really enjoyed our 6 night Intercontinental Resort Jimbaran, Bali Luxury Escape.”
Luxury Escapes curated an exceptional Bali stay with many inclusions.
“The most incredibly curated stay at the Bali Nusa Dua Sofitel”
Staff went above and beyond to meet needs and ensure comfort.
“The staff knew our names.”
I recently booked a travel package with Luxury Escapes and I have to say, it was an incredible experience! The process of finding and booking my vacation was incredibly easy thanks to their user-friendly website. They had a wide variety of destinations available at prices that were unbeatable in the market.
In addition to their amazing prices, Luxury Escapes provided top-notch customer service throughout the entire process. Any questions or concerns I had were quickly addressed by their knowledgeable staff who were professional yet personable.
When I arrived at my destination, the accommodations exceeded my expectations - they truly lived up to the 'luxury' name! Every detail from check-in to check-out was handled smoothly and efficiently by the hotel staff thanks to Luxury Escapes' partnerships with world-class hotels.
All in all, I would highly recommend booking your next vacation through Luxury Escapes for an unforgettable travel experience without breaking the bank.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Luxury Escapes runs an online booking platform for curated luxury holiday packages. It sells bundled hotel stays with room upgrades, meal inclusions, and transfer options through its website and app. The company works with hotels and resorts worldwide to build package deals, then sends booking confirmations and travel vouchers. Support teams handle changes, cancellations, and special requests by phone and email. Listings show package details and terms meant to set expectations before travel.