Local teams often get praised for being helpful and fixing issues on site quickly. Many customers describe app and charger faults that stop sessions or prevent scheduled charging from starting. Billing complaints come up often, including estimated readings, unexpected deductions, pre-authorisation holds, and referrals to collections. Support quality swings between quick fixes and no reply or scripted responses.
Examples from available reviews (Nov 2022 – Mar 2026).
Immediate response resolved problem instantly with professional handling.
“risposta immediata. problematica risolta all'istante e con grande professionalità”
They billed for unused energy with estimated readings and poor service.
“LADRI They tried to make me pay for energy I didn’t use”
Frequent app changes prevented scheduled charging and caused financial loss.
“it charges immediately upon plug in instead of waiting”
Multiple chargers failed during trip causing unreliable and interrupted charging.
“3 chargers on the way weren’t working”
Reviewers often praise front-line and local office staff for professionalism and quick fixes. Some name specific agents and describe problems solved immediately. Many others mention missed appointments, long waits, and support that feels scripted or never responds.
Many complaints point to unexpected charges, estimated billing, pre-authorisation holds, and deductions taken later than expected. Fewer reviews praise tariffs and specific representatives for good pricing. Positive pricing comments show up less often than billing disputes.
Customers frequently report an unstable app, forced updates, country-selection errors, and subscription prompts that block pay-per-use. They also describe charging sessions that stop without warning and scheduled charging that never starts. These day-to-day workflow problems drive much of the negative feedback.
Many reviews describe hardware issues, including chargers that won’t work, plugs that fail, and multiple chargers offline during trips. Several customers say promised repairs, parts, or technician visits never happened. Positive product comments exist but appear less often than reports of hardware failures.
Customers describe mixed messages about supplier switches and outages, and they report a reporting website that doesn’t work. Some say the information they received didn’t match what was promised. These communication gaps show up in both operational updates and billing.
Reviews highlight a sharp split: strong satisfaction with in-person help, but low satisfaction with digital tools, hardware reliability, and billing. Higher ratings focus on quick help from named agents and problems that got resolved. Lower ratings focus on repeat technical failures and support that doesn’t respond.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They billed for unused energy with estimated readings and poor service.
“LADRI They tried to make me pay for energy I didn’t use”
Padova office in-person staff were very helpful and friendly.
“The customer service in person and the Padova office was super helpful and friendly!”
Administrative errors and missed technician appointments wasted significant time.
“Wasted time, energy and effort since I start using Enel.”
Qualified and available staff received compliments from the reviewer.
“Personale qualificato e disponibile complimenti.”
Supplier switch delayed with inconsistent communication and unmet promises.
“we were told something different.”
Company committed to expansion with impressive products and talented teams.
“I find the products and teams impressive”
Short enthusiastic endorsement consisting mainly of 'Good' and emojis.
“👍Good👍👍👍👍👍Good”
Immediate response resolved problem instantly with professional handling.
“risposta immediata. problematica risolta all'istante e con grande professionalità”
Reviewer praised the work and expressed thanks concisely.
“Great job .I like it.Thanks”
Effective customer service highlighted, Marco named as especially helpful.
“Mr. Marco was incredibly helpful and so kind .”
Staff answered and resolved issue with friendliness and patience.
“answer & solve my tricky with friendly behaviour and patience”
Operators respond promptly and politely; tariffs described as convenient.
“Operatori pronti a dare la risposta in maniera pronta e gentile. Tariffe davvero convenienti”
Customer service and utility prices praised, especially representative Ornella.
“The customer service & prices of Enel (especially Mrs Ornella) for electricity & gas are amazing.”
Company wrongly claimed internet service and forwarded disputed claim to collectors.
“they have forwarded the claim to a third party for payment.”
Punctual energy services and helpful Enel personnel were appreciated.
“Energy town services are punctual, and ENEL personnel are always at your disposal for whatever matter.”
Staff efficiently completed paperwork and connected utilities quickly for expatriate.
“They ensured all the right paperwork was done and I had my gas, electricity and internet all connected within a few days.”
Service was excellent and English-speaking representative provided smooth assistance.
“we found your service to be excellent, and when we got your Welcome to Enel call, you even got us a lady who spoke english as our italian isn’t good yet.”
Former Enel X customer assistance took immediate charge and acted professionally.
“Servizio assistenza ex clienti Enelx , efficientissimo. Presa in carico problematica immediato, intervento assistenza preparato e serio.”
Power outage occurred with no communication and reporting website failed.
“No communication, the website to report doesn't work”
Charger malfunctioned and company provided no repair, parts, or technician.
“Enel x non mi fornisce ne un tecnico per riparare il guasto”
Multiple chargers failed during trip causing unreliable and interrupted charging.
“3 chargers on the way weren’t working”
Pre-authorization hold kept excess funds without refund and poor support.
“They place a €30 pre-authorisation hold on your card”
App requires subscription to work; pay-per-use blocked and support unhelpful.
“their app communication with the chargers only works when you upgrade”
Workplace with office politics and unprofessional staff discouraged employment.
“so much of politics and dirty minded people”
App has many bugs and charging glitches that stop sessions.
“App super many bugs, charging glitches and then Stops”
Company deducts charges months later and ignores customer contact attempts.
“They will deduct amounts several months after”
App contains multiple bugs and country selection issues causing failures.
“Your app has multiple bugs”
No real customer service; 24/7 support claims appear to be false.
“24/7 support is not real.”
Charger unreliable for over a year and support only reads scripts.
“My charger hasn’t worked reliably since I got it over a year ago.”
Charger requires pre-login, stops randomly, and often shows as busy.
“Stops for no reason and I have to go and restart charging again”
Unjustified credit card withdrawal and European customer service non-responsive.
“Unjustified withdrawal from my creditcard.”
Company quality perceived to worsen with bad app, service, and products.
“Every day, and with every “upgrade”, this company finds new ways to get worse.”
Product defective and support demanded advance payment before replacement.
“The product was defective”
Six installed chargers and no phone or email support for months.
“I have been unable to get any support via phone or their support email.”
Return required RMA, incurred fees, and refund still not received.
“still have not received my money back yet!!!!”
App consolidation broke compatibility and customer service was unhelpful.
“the app wasn't compatible with the home app and forced me to download”
Plug failed and customer service provided only auto-responses and silence.
“Just trying to figure out how to replace 40amp J1774 plug”
Forced app update broke scheduled charging; charger won't wake at set time.
“the charger refuses to wake up at the set time.”
App update caused charging sessions to start and stop unpredictably.
“my Juicebox starts charging sessions and then abruptly stops”
Enthusiastic affirmative expressed with emojis and extended 'Yeeeesssss!
“✌️😁✌️✌️✌️😊❤️💝💖 Yeeeesssss!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Enel X provides energy services and electrification products worldwide. It installs and runs EV charging stations in public and private locations. The company offers smart charging software, energy storage systems, and demand response for commercial and residential customers. It also provides digital platforms and apps for energy management, scheduling, and billing. Enel X supplies installation, maintenance, and grid-integration services for distributed energy resources.