Local teams often get praised for being helpful and fixing issues on site quickly. Many customers describe app and charger faults that stop sessions or prevent scheduled charging from starting. Billing complaints come up often, including estimated readings, unexpected deductions, pre-authorisation holds, and referrals to collections. Support quality swings between quick fixes and no reply or scripted responses.
Examples from available reviews (Nov 2022 – Mar 2026).
Immediate response resolved problem instantly with professional handling.
“risposta immediata. problematica risolta all'istante e con grande professionalità”
They billed for unused energy with estimated readings and poor service.
“LADRI They tried to make me pay for energy I didn’t use”
Frequent app changes prevented scheduled charging and caused financial loss.
“it charges immediately upon plug in instead of waiting”
Multiple chargers failed during trip causing unreliable and interrupted charging.
“3 chargers on the way weren’t working”
Reviewers often praise front-line and local office staff for professionalism and quick fixes. Some name specific agents and describe problems solved immediately. Many others mention missed appointments, long waits, and support that feels scripted or never responds.
Many complaints point to unexpected charges, estimated billing, pre-authorisation holds, and deductions taken later than expected. Fewer reviews praise tariffs and specific representatives for good pricing. Positive pricing comments show up less often than billing disputes.
Customers frequently report an unstable app, forced updates, country-selection errors, and subscription prompts that block pay-per-use. They also describe charging sessions that stop without warning and scheduled charging that never starts. These day-to-day workflow problems drive much of the negative feedback.
Many reviews describe hardware issues, including chargers that won’t work, plugs that fail, and multiple chargers offline during trips. Several customers say promised repairs, parts, or technician visits never happened. Positive product comments exist but appear less often than reports of hardware failures.
Customers describe mixed messages about supplier switches and outages, and they report a reporting website that doesn’t work. Some say the information they received didn’t match what was promised. These communication gaps show up in both operational updates and billing.
Reviews highlight a sharp split: strong satisfaction with in-person help, but low satisfaction with digital tools, hardware reliability, and billing. Higher ratings focus on quick help from named agents and problems that got resolved. Lower ratings focus on repeat technical failures and support that doesn’t respond.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Frequent app changes prevented scheduled charging and caused financial loss.
“it charges immediately upon plug in instead of waiting”
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This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Enel X provides energy services and electrification products worldwide. It installs and runs EV charging stations in public and private locations. The company offers smart charging software, energy storage systems, and demand response for commercial and residential customers. It also provides digital platforms and apps for energy management, scheduling, and billing. Enel X supplies installation, maintenance, and grid-integration services for distributed energy resources.