Customers often praise Dinnerly for its low price and simple, easy-to-follow recipes that work well on weeknights. Many reviews call the meals fresh and flavorful and say planning stays straightforward. A large share of criticism points to inconsistent deliveries, damaged or spoiled ingredients, and customer support that doesn’t respond. Overall, reviews split between strong cost-and-convenience benefits and repeated breakdowns in reliability.
Examples from available reviews (Nov 2021 – Feb 2026).
Dinnerly provides affordable, tasty, fresh meals with reliable delivery and service.
“They have always supplied us with affordable, tasty, and fresh food which we enjoy to the very last bite.”
Service makes planning dinners easy and helps control calorie intake.
“Love how easy it is to plan dinners every night, and control my nightly calorie consumption.”
Multiple boxes failed to arrive and customer service is unreachable.
“First box arrived late, second box never arrived, third box never arrived.”
Company charged after cancellation and refused refund despite customer contact.
“They took my money for a service I canceled, ignored my email, and refused a refund.”
Delivery and fulfillment issues lead the service feedback. Reviewers mention late or missing boxes, shipments arriving warm, and frequent wrong or missing items. Comments about consistently dependable delivery show up only occasionally.
Affordability comes up again and again as a plus. Customers point to a low per-plate cost and budget pricing as the main draw. A few also note smaller portions and a heavier use of pantry staples.
Many users say the recipes are simple and weekly meal planning is easy. Several mention digital recipe cards and quick prep times. Some report repetitive side options and occasional missing instruction cards.
Ingredient quality gets mixed reactions. Many reviews describe meals as fresh and tasty, while others report moldy, rancid, or tough protein and spoiled produce. Several complaints tie these problems to packaging or shipping issues.
Customer support that doesn’t respond stands out as a major complaint. Reviewers describe emails going unanswered, refund requests being ignored, and charges continuing after cancellation. Positive experiences with responsive support are uncommon.
Overall feedback pairs strong value and convenience with recurring operational problems. Some customers say they’re very happy with the meals and planning. Others describe failures that led them to consider canceling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Simple meals are fresh, easy, and reasonably priced overall.
“I love the simple meals.”
Service is unreliable with frequent errors and missing items.
“This service is convenient when it works. Unfortunately most of the time it doesn't work.”
Food quality has deteriorated and the chicken was extremely tough.
“The worst food I have ever eaten.”
Food is flavorful but delivery timing caused limp produce and issues.
“Then the 3rd box came 2 days late and the veggies were limp and shmuchy”
Multiple contacts were ignored and deliveries arrived late with unfrozen items.
“Cool unfrozen ingredients 2-3 days late”
Service makes planning dinners easy and helps control calorie intake.
“Love how easy it is to plan dinners every night, and control my nightly calorie consumption.”
Entrees were fresh and flavorful but lacked seafood options.
“Food was fresh and we had lots of flavor profiles.”
Weather and service problems caused missing or frozen vegetables and app issues.
“Lost all my vegetables except for the carrots.”
Vegetarian meals often lack sufficient protein despite generally good ingredients.
“there is often not enough protein in many of the dishes.”
Good value despite reduced portion sizes and increased reliance on staples.
“Dinnerly is the best value meal kit I've used.”
Usually complete boxes and tasty meals, though instruction cards sometimes missing.
“Usually everything is in the box.”
Electronic recipe cards improved usability and food quality remains great.
“Your food quality is always great and fresh.”
Reviewer wrote 'We love dinnerly!!!!' expressing strong approval.
“We love dinnerly!!!!”
Lowest per-plate cost with good variety despite missing recipe cards.
“Lowest per-plate cost of all the dinner programs”
Reviewer states 'Love Dinnerly' indicating satisfaction with the service.
“Love Dinnerly”
Box arrived three days late, items were damaged, and no recipe cards.
“The box was 3 days late.”
Simple, quick recipes provide variety and make the reviewer feel like a chef.
“I’m really impressed with how simple these recipes are from Dinnerly and delicious!”
Company charged after cancellation and refused refund despite customer contact.
“They took my money for a service I canceled, ignored my email, and refused a refund.”
Recently items have been missing and some food hasn't lasted.
“We've been missing items and gotten food that hasn't lasted.”
Ingredients are rarely wrong and the company is easy to work with.
“I love that Dinnerly rarely gets the ingredients wrong.”
Recipes are good but deliveries are inconsistent with missing ingredients.
“they miss an ingredient or two almost every week.”
Food is good but delivery is unreliable and often late.
“delivery is unreliable and I will probably cancel this subscription.”
Ice pack exploded, ingredients were damaged, and no follow-up occurred.
“I sent an email, but received ZERO follow ups.”
Food was good but multiple delivery issues caused spoilage and errors.
“deliveries that were so late that the food was spoiled”
Meals are reasonably priced and decent, but packaging and shipping failed.
“boxes tossed on the porch upside down, spilled ingredients, etc.”
Multiple boxes failed to arrive and customer service is unreachable.
“First box arrived late, second box never arrived, third box never arrived.”
Food quality and packaging deteriorated with moldy and leaking items.
“moldy cheese, a rotten potato, and a missing spice packet.”
Ingredients are provided but items are often missing and protein is poor.
“I have several times had missing ingredients and the protein quality has not been good.”
Orders had missing and inconsistent items plus missed deliveries without explanations.
“Missed delivery times with no reason why.”
Recent deliveries were late or missing and customer support was unresponsive.
“the website said my box was delivered but Fedex's tracking says it was unable to be delivered and I didn't get it.”
Service has been shaky with missing, wrong, or damaged deliveries.
“Food has been missing, I have received the wrong ingredients, food has been damaged during delivery”
Box not received and refund or communication requests went unanswered.
“I called and was unable to get a human.”
Delivery never arrived and only a partial credit was issued.
“My delivery never arrived”
Enjoys the food options, low prices, and responsive customer service.
“The prices are really economical”
Box contents were ruined and chicken was rancid, with minimal compensation.
“The contents of my box were ruined by exploded sauce and ice packs.”
Poor summer packaging caused multiple spoiled boxes and unsafe room-temperature chicken.
“I've had to throw away three full boxes (6 meals each) due to the box being packed without the proper packing materials”
Enjoys the meal kits' variety and convenient portion control.
“I love using your meal kits.”
Multiple emails about order issues went unanswered by customer service.
“I’ve sent three emails in the last week about my orders being wildly screwed up and haven’t gotten a response.”
Repeated shipping delays, damaged goods, and no follow-up on complaints.
“Continuing shipping delays. Supposed production delays. Damaged goods.”
Initially varied meals but they became repetitive, though still convenient.
“Most of the sides provided are rice, potatoes, and a pasta.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dinnerly is a subscription meal kit service that ships pre-portioned ingredients and step-by-step recipes to home cooks. It focuses on budget-friendly, simplified meals with fewer ingredients per dish. Customers choose meals and manage deliveries through an online account and mobile interface. The kits are meant to cut grocery trips and speed up weekday dinners for cost-conscious households.