Many reviewers mention fast delivery, an easy ordering process, and competitively priced wines. Several also point to good wine quality and clear shipping updates. Another group reports major fulfillment problems, including orders that never shipped, wrong vintages, damaged or missing bottles, and duplicate charges.
Examples from available reviews (Nov 2021 – Mar 2026).
Delivery was fast and timely for holiday hosting.
“Fast and efficient delivery, in time for me to serve my guests during Chinese New Year.”
Platform was easy and wines offered good value.
“Easy and good value wines”
Customer was charged multiple times and had to cancel account and card.
“I make tow orders and they charge me four orders I have to cancel my account and my credit card”
Some bottles arrived broken or missing and refund didn’t satisfy customer.
“Could have been so good, but one bottle was missing (assume broken) and another broken on arrival. While Vivino gave me a refund this wasn’t what I wanted - I wanted my 6...”
Several reviews describe quick shipping and helpful handling of orders. Others report orders that never shipped, wrong vintages, and bottles that arrived damaged or missing. Low-rated comments also mention billing errors and shipments that stall.
Reviewers often praise competitive prices, promo-code savings, and value that matches the wine quality. Many tie good pricing to fast delivery and bottles arriving in good condition. Price complaints come up only rarely.
Many customers say the website and app are easy to use and work well for placing orders. Some point to friction with the wine cellar feature and with updating addresses. A few ask for clearer reasoning behind personalized recommendations.
Positive reviews mention good-tasting wine and bottles arriving in acceptable condition. A smaller but serious set reports the wrong vintage or bottles broken during shipping. These issues account for an outsized share of negative ratings.
When available, customers often praise the shipping updates and tracking. Other reviews describe difficulty reaching someone, unanswered complaint emails, or vague shipping details. More precise delivery windows come up as a repeated request.
Feedback splits between smooth purchases from repeat buyers and harsh experiences linked to fulfillment and billing problems. Returning customers describe steady satisfaction, while low-rated reviews mention account cancellation or complaints that never get resolved. This mix of easy wins and severe breakdowns fuels the polarized reactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery was fast and timely for holiday hosting.
“Fast and efficient delivery, in time for me to serve my guests during Chinese New Year.”
First-time order was great; fast shipping and good packaging.
“First time ordering. Great experience. Ordered on Thursday, shipped on Friday and delivered on Saturday. Amazing. Well packaged and great prices!!!!!”
Order had not shipped after two weeks.
“Nothing shipped after 2 weeks”
Some bottles arrived broken or missing and refund didn’t satisfy customer.
“Could have been so good, but one bottle was missing (assume broken) and another broken on arrival. While Vivino gave me a refund this wasn’t what I wanted - I wanted my 6 bottles of wine. I fee that the delivery company (FedEx haven’t been accountable enough - either in explaining how this happened or covering the cost to procure 2 further bottles. I won’t be using Vivino again for buying wine (this was my first time).”
Platform was easy and wines offered good value.
“Easy and good value wines”
Wine was great and offered at a fair price.
“Great wine, fair price. Smoothe delivery.”
Prices were interesting and delivery was quick.
“Interesting price and quick delivery”
Wide wine selection with good prices; customer had no complaints.
“excellent wine choices and prices! I have no complaints”
Ordering was simple, effective, and communication was clear.
“Purchasing through Vivino was a simple process. It was effective in terms of being able to quickly order what I wanted and the communication back to me was quick and clear.”
Overall fine but the wine cellar feature was hard to use.
“All good. just the wine cellar part is not that easy to use or summarise”
Service was efficient on a global scale.
“Efficient globally”
Order process went smoothly without surprises.
“Everything went smoothly, with no surprises!”
Wrong address caused late delivery and inconvenient home receipt requirement.
“The shipping was ridiculous. I don't know how it happened, but they had the wrong address and it got to me later than planned, and you have to be home to receive it - so for 4 days I was a prisoner in my house because I couldn't go anywhere wondering what time it would arrive.”
Customer questioned how recommendations match personal preferences.
“Generally OK but how can you know my favorite when you show your RECOMMENDATION? Sometimes I feel odd “ really? Is this my type?””
Ordering and delivery were easy and service was great.
“Easy order and delivery. Great service.”
Website and app were easy to use with clear updates.
“The website is easy to use, the updates are clear regarding order and delivery and the application is high quality”
Placing an order and receiving it was very easy.
“Very easy to place an order and receive it.”
Order arrived on time and in perfect condition with personal touch.
“Everything arrived on time and in perfect order. The person who packed the order in Raleigh even write a short thank you. They addressed it to me! How nice to have such a personal touch! Thank you.”
Delivery was great and company kept in touch about shipping.
“Delivery was great. Kept in touch on shipping details!”
Customer requested more accurate shipping information.
“Need more accurate shipping info”
Deliveries were timely and met expectations.
“timely deliveries”
Customer trusts that orders will be delivered on time.
“I have complete trust that it will be delivered and in good time. No worries .”
Site was not user-friendly and difficult to navigate.
“Site is not friendly and it is difficile ti navigate”
Customer service was immediately available to resolve the problem.
“Immediata disponibilità nel risolvere il problema”
Shipping was fast and communication was good.
“Speed; communication”
Wine offered good quality at a great value.
“Great value for that quality wine”
Good prices, great wine, and reliable delivery.
“Great price.greatwine. Great delivery”
Customer service was responsive and delivery scheduling was good.
“The customer service is great: responsive and accommodating. The delivery schedule is also good. I wish they can advise the customer dleivery scheiule time earlier.”
Customer received wrong vintage and received no response to complaint.
“I ordered a 2019 wine and I received a 2021 wine. I am not happy. I sent an email into the company with my complaint and have not received response yet.”
Pricing was good and items shipped quickly.
“Pricing was good, shipped quickly!!”
Customer enjoys Vivino and its updates about wine varieties.
“Love Vivino! Always interested in new updates to keep me aware of different wine varieties.”
My wine order was not delivered as expected.
“My wine was not delivered.”
Address update failed over the weekend and order was sent to wrong address.
“I ordered wine with the wrong delivery address during the weekend. I updated the address on Sunday according to the chat instructions as there is no phone number or person to talk to and updated address with correct address. Monday Vivino sent the order out to the wrong address. My fault but their app doesn’t update over the weekend as their instructions suggest.”
Purchase had a great price with an extra promo-code discount.
“Great price with an additional discount with promo code.”
Wine arrived quickly and in good condition.
“Great wine delivered quickly and safely”
Repeat customer was satisfied and looking forward to latest order.
“A pleasure to order from Vivino By now I have already bought from Vivino a couple of times with great satisfaction. I am now looking forward to receive my latest order which came with an appraisal of 44 points.”
Customer disliked lack of direct contact and no follow-up.
“Dislike fact that you have no direct contact ( unlike Vinissumus) I asked you via your message centre about a wine validity and you opened a file but never followed up. If you are really interested then please contact me by email -”
Service and delivery were prompt with uncomplicated management.
“Prompt Service &Delivery, uncomplicated Management”
Customer was charged multiple times and had to cancel account and card.
“I make tow orders and they charge me four orders I have to cancel my account and my credit card”
Shipment stalled and customer couldn't reach a live representative.
“Order placed September 19. Tracking from fed ex shows shipment is in plain city Ohio on September 25 with no movement of shipment after that. It is now September 30 and I am unable to speak to a live representative. All that will happen is I will receive another tracking link in a email showing the shipment is unchanged. Completely unacceptable”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vivino runs an online wine marketplace and a mobile app that collects consumer ratings and tasting notes. It shows retail prices, merchant sellers, and shipping details for individual bottles and cases. In the app, users can scan labels to pull up community ratings and tasting information. Vivino also offers a web store plus tools to track a personal wine cellar and review purchases.