Many reviewers mention fast delivery, an easy ordering process, and competitively priced wines. Several also point to good wine quality and clear shipping updates. Another group reports major fulfillment problems, including orders that never shipped, wrong vintages, damaged or missing bottles, and duplicate charges.
Examples from available reviews (Nov 2021 – Mar 2026).
Delivery was fast and timely for holiday hosting.
“Fast and efficient delivery, in time for me to serve my guests during Chinese New Year.”
Platform was easy and wines offered good value.
“Easy and good value wines”
Customer was charged multiple times and had to cancel account and card.
“I make tow orders and they charge me four orders I have to cancel my account and my credit card”
Some bottles arrived broken or missing and refund didn’t satisfy customer.
“Could have been so good, but one bottle was missing (assume broken) and another broken on arrival. While Vivino gave me a refund this wasn’t what I wanted - I wanted my 6...”
Several reviews describe quick shipping and helpful handling of orders. Others report orders that never shipped, wrong vintages, and bottles that arrived damaged or missing. Low-rated comments also mention billing errors and shipments that stall.
Reviewers often praise competitive prices, promo-code savings, and value that matches the wine quality. Many tie good pricing to fast delivery and bottles arriving in good condition. Price complaints come up only rarely.
Many customers say the website and app are easy to use and work well for placing orders. Some point to friction with the wine cellar feature and with updating addresses. A few ask for clearer reasoning behind personalized recommendations.
Positive reviews mention good-tasting wine and bottles arriving in acceptable condition. A smaller but serious set reports the wrong vintage or bottles broken during shipping. These issues account for an outsized share of negative ratings.
When available, customers often praise the shipping updates and tracking. Other reviews describe difficulty reaching someone, unanswered complaint emails, or vague shipping details. More precise delivery windows come up as a repeated request.
Feedback splits between smooth purchases from repeat buyers and harsh experiences linked to fulfillment and billing problems. Returning customers describe steady satisfaction, while low-rated reviews mention account cancellation or complaints that never get resolved. This mix of easy wins and severe breakdowns fuels the polarized reactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I'm a huge fan of this app! It was suggested to me by my friend while shopping for wine. I downloaded it to my phone right away and I've been using it for about two years now. I use it every time to check a wine to see what other users think of it before I purchase it. It has been so helpful i in getting my wine collection organized.
The format of the app is very simple, you select or search for a wine and it will show you what other users have said about the wine. I love that you can filter wine based on your preferred grape varieties or price range. I always use the filter for price because with all these wines in my cellar it would never end if I had to manually search for them individually. Thanks to Vivino I have a lovely collection of wines at my fingertips in no time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vivino runs an online wine marketplace and a mobile app that collects consumer ratings and tasting notes. It shows retail prices, merchant sellers, and shipping details for individual bottles and cases. In the app, users can scan labels to pull up community ratings and tasting information. Vivino also offers a web store plus tools to track a personal wine cellar and review purchases.