Reviewers most often point to attentive, knowledgeable reps and quick fixes. Many also mention low prices and fast delivery. Some reviews note late shipments, missing order details, or staff who seemed inattentive in stores. A smaller group describes damaged or wrong items that needed replacements.
Examples from available reviews (Nov 2021 – Feb 2026).
Excellent service, selection, pricing, and quick delivery pleased the reviewer.
“Excellent customer service, large selection of high end products, fabulous pricing, and quick delivery.”
Light delivered next day and reviewer pleased with its quality.
“The light was delivered the day after I ordered it.”
Fourth fixture ordered; each one receives compliments and prices are incomparable.
“Their prices are incomparable.”
Repeated shipping delays and charging after cancellation caused disappointment.
“Shipping was delayed till December, then till February, and, then till the end of April.”
Reviewers repeatedly credit specific staff members for fixing order problems and setting up replacements. Many describe quick, hands-on help by phone and chat. A few mention slow or dismissive staff, but those reports are less common.
Many reviewers cite consistently low prices, discounts, and competitive quotes. Some link repeat purchases to the value they feel they get. A small number call out final-sale items that can’t be returned as a sticking point.
Customers describe online ordering as straightforward and say in-store demos helped. Live chat and phone support also come up as making purchases easier. Some reviewers say they were ignored during store visits or ran into strict return rules.
Many reviews say the fixtures met expectations and looked good once installed. Others report items arriving damaged or incorrect, often leading to replacement parts or exchanges. One review mentions an unexpected decorative lighting pattern after installation.
Buyers often praise order updates and proactive outreach. Other reviews describe repeated shipping delays, delivery dates pushed back by manufacturers, and occasional wrong order details. Negative examples also include being charged after cancelling and very long delays.
Most reviewers say they would buy again and recommend the company, mainly for service and pricing. A noticeable minority report major trouble with shipping, returns, or getting attention in-store. Overall feedback contrasts frequent positive service experiences with occasional operational issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Light delivered next day and reviewer pleased with its quality.
“The light was delivered the day after I ordered it.”
Gladys provided extraordinarily helpful and responsive customer service during fan purchase.
“Gladys was extraordinarily helpful with everything.”
Gladys arranged a manufacturer contact and obtained a replacement cord, saving the reviewer.
“Gladys helped me get in touch with the manufacturer to get a new chord for a fixture I thought I'd need to reorder.”
Ray Machado handled multiple orders quickly and efficiently for new home lighting.
“Ray Machado with Capital Lighting has been extremely helpful in obtaining all the lighting for our new home.”
Excellent service, selection, pricing, and quick delivery pleased the reviewer.
“Excellent customer service, large selection of high end products, fabulous pricing, and quick delivery.”
Ray Machado was attentive and quick to respond, making ordering seamless.
“Ray Machado, my rep, is very attentive and quick to respond.”
Lamp arrived on schedule and customer service was helpful and polite.
“The lamp I selected was offered at a smart price and arrived right on schedule.”
Outstanding service convinced reviewer to only order from this company and refer friends.
“Outstanding service. The best.”
Communications kept reviewer updated and one order shipped sooner than expected.
“Communications were excellent in keeping us updated on our order.”
One dented shade was promptly resolved by customer service without any required action.
“Everything was handled directly by the customer service rep.”
Visited Capitol Lighting in E. Hanover with interior designer.
“we went with our interior designer to Capitol Lighting in E. Hanover”
Installed fixtures produced an unintended decorative pattern and store ordered incorrect model.
“The installed fixtures threw a decorative pattern on surface as well as ceiling.”
Gladys provided timely, professional chat assistance and completed the order easily.
“I ordered my fan/lamp directly from her over chat.”
Fourth fixture ordered; each one receives compliments and prices are incomparable.
“Their prices are incomparable.”
Ray provided extremely helpful and knowledgeable phone support.
“OUTSTANDING gentleman that helped me on the Phone. His name was Ray.”
Kelly was exceptionally helpful and the reviewer will use the company again.
“Kelly was exceptionally helpful!”
Wendy in customer service helped with replacement lights.
“Wendy in CS was awesome in helping me with my replacement lights!”
Madison quickly and professionally resolved an accidental extra fixture order.
“Madison resolved my issue quickly and professionally.”
Shavon provided fantastic, ongoing customer service while awaiting a replacement part.
“Shavon was fantastic, kind and helpful and has been following up on the status”
One broken glass orb was promptly replaced after contacting customer service.
“Customer service was easy to reach and quickly agreed to send a replacement glass.”
Ray provided friendly, professional, accommodating service for trade account orders.
“Ray is a friendly professional, dedicated, and accomodating .”
Excellent customer service that listens and resolves issues immediately, with large selection.
“They truly listen and solve any issues immediately.”
Representative Ray quickly handled my project order and answered questions.
“Great customer service.”
Items shipped in good condition and issues were resolved promptly.
“So far I’ve had a great experience with capitol lighting.”
Customer service resolved a damaged product quickly and communicated timely.
“Customer Service did a great job handling a damaged product situation.”
Quick customer service turnaround resolved issues and ensured satisfaction.
“Great customer service.”
Excellent customer service and selection made 1800lighting preferred destination.
“Excellent customer service and great selection .”
Purchased multiple fixtures and was very happy with all of them.
“I have purchased several light fixtures from Capitol lighting.”
Representative was kind and made the experience quick and seamless.
“He went above and beyond to make my experience quick and seamless.”
Customer service replaced a chipped crystal quickly and resolved the issue.
“Great quality and superior customer service.”
1800lighting offered great selection, best pricing, and fast response.
“definitely the best pricing.”
Customer service responded quickly and answered my question.
“customer service was fast and got to my question right away .”
Found lowest price and received a replacement within two days.
“Lampshade was damaged in transit and Capitol Lighting immediate resolved the issue”
Staff arranged a hassle-free replacement quickly after receiving mismatched domes.
“replacement sent to us in a couple of days with no hassle or added cost on our part.”
Customer service handled orders and later sent a replacement promptly.
“Great customer service team!”
Customer service offered a generous discount and made the replacement process easy.
“customer service went well beyond what I expected”
Customer service was helpful but manufacturer repeatedly pushed delivery dates.
“It was pushed back to July 1, 2025 and now to August 18th.”
Ray Machado helped secure a large order and provided a great discount.
“He was quite helpful and gave me a great discount!”
Capital Lighting helped arrange a return and replacement after ordering the wrong size.
“Capital Lighting was extremely helpful in arranging a return and replacement.”
Received excellent service and current discounts from Capitol Lighting and Ray Machado.
“So glad I ordered from Capitol Lighting and Ray Machado”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1800Lighting runs an online store for lighting fixtures and related accessories for homes and commercial spaces. The selection typically includes chandeliers, ceiling fans, lamps, wall and vanity fixtures, shades, and bulbs. The site lists specs and photos and lets customers place orders online. Products ship to customer addresses, and support handles order questions and replacement parts.