Reviewers most often point to attentive, knowledgeable reps and quick fixes. Many also mention low prices and fast delivery. Some reviews note late shipments, missing order details, or staff who seemed inattentive in stores. A smaller group describes damaged or wrong items that needed replacements.
Examples from available reviews (Nov 2021 – Feb 2026).
Excellent service, selection, pricing, and quick delivery pleased the reviewer.
“Excellent customer service, large selection of high end products, fabulous pricing, and quick delivery.”
Light delivered next day and reviewer pleased with its quality.
“The light was delivered the day after I ordered it.”
Fourth fixture ordered; each one receives compliments and prices are incomparable.
“Their prices are incomparable.”
Repeated shipping delays and charging after cancellation caused disappointment.
“Shipping was delayed till December, then till February, and, then till the end of April.”
Reviewers repeatedly credit specific staff members for fixing order problems and setting up replacements. Many describe quick, hands-on help by phone and chat. A few mention slow or dismissive staff, but those reports are less common.
Many reviewers cite consistently low prices, discounts, and competitive quotes. Some link repeat purchases to the value they feel they get. A small number call out final-sale items that can’t be returned as a sticking point.
Customers describe online ordering as straightforward and say in-store demos helped. Live chat and phone support also come up as making purchases easier. Some reviewers say they were ignored during store visits or ran into strict return rules.
Many reviews say the fixtures met expectations and looked good once installed. Others report items arriving damaged or incorrect, often leading to replacement parts or exchanges. One review mentions an unexpected decorative lighting pattern after installation.
Buyers often praise order updates and proactive outreach. Other reviews describe repeated shipping delays, delivery dates pushed back by manufacturers, and occasional wrong order details. Negative examples also include being charged after cancelling and very long delays.
Most reviewers say they would buy again and recommend the company, mainly for service and pricing. A noticeable minority report major trouble with shipping, returns, or getting attention in-store. Overall feedback contrasts frequent positive service experiences with occasional operational issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast, friendly service with quick shipping and consistent satisfaction.
“Shipping was quick and product usually arrived in 2 to 3 days.”
Kollyn Young provided exceptional help resolving the lamp switch issue.
“Kollyn Young was exceptional in terms of knowledge, courteousness, expediency and resolution.”
Daniel handled complex product research and calls professionally.
“excellent service from Daniel he was courteous and very professional”
David Angelo was helpful and the store has been a go-to for years.
“David Angelo was very helpful in our search for new outside lighting for our home.”
Mr. Angelo demonstrated fixtures and earned a high recommendation.
“Mr. Angelo was very helpful he showed us a number of fixtures as well as demo.”
Ordered a large chandelier; initial rep left and manager Chris provided updates.
“she helped me with the whole order so after a few days days the manager, Chris let me know it was in The”
Felt ignored by staff who were on phones and not attentive during store visit.
“totally ignored by the manager & the sales person.”
Dave was helpful and pleasant assisting with a fan purchase; reviewer would return.
“He was so helpful and very pleasant to work with.”
Been satisfied customers for over forty years; staff friendly and knowledgeable.
“We have been very satisfied customers for over 40 years.”
Criticized company's mindset and policies regarding a non-returnable floor model chandelier.
“I bought it as NON-CANCELLABLE/NON-RETURNABLE, FINAL SALE ITEM, NO RETURNS, AS”
Helpful salesperson provided great service and flawless delivery for ceiling fans.
“plugged in the images to our condo pictures!”
Helpful staff member assisted; fixture fits the space perfectly.
“I am very happy with my Minka Lavery lighting fixture.”
Sarah helped find a beautiful dining room light fixture and was pleasant.
“helped me to pick a beautiful lighting fixture.”
Sarah was helpful and showed multiple dining room fixtures I liked.
“You were very helpful with the information I gave to you about what I was looking for.”
Impressed with the selection and quality for bathroom vanity lighting.
“I was very impressed with the selection and the quality of the selection.”
Quick shopping experience with vast selection and helpful salesperson.
“The selection was vast and easy.”
Staff were knowledgeable and provided above-and-beyond customer service.
“They go above and beyond in customer service.”
Repeated shipping delays and charging after cancellation caused disappointment.
“Shipping was delayed till December, then till February, and, then till the end of April.”
Employee David answered questions and coordinated with installer; I felt satisfied.
“he also spoke with the installer about the dimensions.”
Order had incomplete information and false details, complicating installation.
“incomplete ordering, false information, and a lack of detail”
If you are considering purchasing 1800lighting.com products, please do yourself a favor and don't. They will scam you and make you believe they are an authorized dealer for the product they sell. They do not give you any peace of mind or assistance to resolve your problem.
I bought a light fixture from 1800lighting.com and it took 3 weeks to get them shipped out, and when they finally arrived, they were broken. I sent an email to 1800lighting asking for a return label, which they said would be emailed to me in 24 hours. Three weeks later I still heard nothing from them so I emailed them again, and after waiting another week I finally received a response back from them saying that they would send me a new fixture and that I should expect it in about 2 weeks. I am now stuck with dead light fixtures, all because of 1800lighting. This is the worst online shopping experience I have ever had! BUYER BEWARE!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
1800Lighting runs an online store for lighting fixtures and related accessories for homes and commercial spaces. The selection typically includes chandeliers, ceiling fans, lamps, wall and vanity fixtures, shades, and bulbs. The site lists specs and photos and lets customers place orders online. Products ship to customer addresses, and support handles order questions and replacement parts.