Shoppers often point to 32 Degrees for soft, comfortable clothing. Some say pieces have held up for years and feel premium for the price. Many also report repeated shipping delays, incorrect or damaged orders, and hurdles with returns or refunds. Customer service gets mixed feedback—quick and helpful for some, unresponsive or unhelpful for others—highlighting a split between strong product satisfaction and frustration with support.
Examples from available reviews (Nov 2021 – Feb 2026).
Products are comfortable and some have lasted many years.
“All have been great, super comfortable and some have held up for many years.”
Items not delivered after five weeks and customer service unhelpful.
“I have been waiting over 5 weeks for my items”
Puffer coat pilled all over clothing and customer service was unhelpful.
“pilled all over my clothing every day for a week.”
Customer service refunded a nearly year-old purchase within 24 hours.
“the company got back to me within 24 hours and gave me a full refund”
Reviews often mention late deliveries, lost packages, and long shipping windows. Several customers say they received the wrong size, damaged goods, or incomplete orders, and then ran into difficult returns or canceled orders. A smaller group describes fast refunds and immediate fixes, but those comments appear less common.
Many shoppers like the prices and call the clothes a strong value for basics. Others describe certain items as low-quality or "cheap," suggesting value depends on the product. Several reviews mention nonrefundable promos and a return fee being kept, which lowers the sense of value.
Customers report sizing that varies by style and note leggings or pants stretching out while worn. Several describe a return process that requires printing labels or gets blocked by final-sale rules. Only a few mention smooth exchanges or easy replacements, so returns friction comes up repeatedly.
Many reviews highlight softness, comfort, and long-lasting items such as shirts and underwear. Others report pilling, an unpleasant fabric feel, thermals that do not feel warm, and skin reactions. Together, these mixed accounts suggest quality varies widely by product.
Customers mention missing order confirmations, slow or missing tracking updates, and messages to support that go unanswered. Some describe carrier tracking that seems misleading and long holds at third-party warehouses. A minority report timely replies and clear resolutions from support.
Reviewers often pair praise for comfortable, affordable clothes with complaints about operations and service. Lower ratings tend to focus on fulfillment and returns, while higher ratings emphasize comfort and occasional strong support experiences. Overall, feedback splits between liking the products and disliking the process.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products are comfortable and some have lasted many years.
“All have been great, super comfortable and some have held up for many years.”
Paid for expedited shipping but items arrived late after Christmas.
“paid for "expediated shipping" which said "2-4 business days".”
Product was defective but return required an order number not included.
“This number is not on the merchandise”
Received item with an unsewn pocket and customer service refused resolution.
“one pocket was left unsewed.”
Customer service canceled the entire order after a request to add a promotion.
“they cancelled my entire order!!”
Products described as super cheap and low quality materials.
“Super cheap and recycled trash.”
Customer service was helpful and quality products when using FedEx expedited.
“Choose FedEx expedited shipping and you’ll have a smooth experience”
Received dirty shoelaces and customer service refused replacement.
“I was sent dirty shoe laces on a shoe I ordered.”
Items not delivered after five weeks and customer service unhelpful.
“I have been waiting over 5 weeks for my items”
Thermal underwear failed to retain heat and provided no warmth.
“No body heat retention or warmth at all.”
Clothing sizing inconsistent and recent large pants are smaller than before.
“Clothing sizes vary.”
Loves the products for the price and orders arrive timely.
“I love the products for the price point”
UniUni shipping caused long delays and misleading tracking information.
“My Dec. 7 purchase sat at a UniUni warehouse in Chicago for NINE days”
Shipping has been unreliable and orders remain out for delivery unusually long.
“The current shipping company is horrible.”
Prices are fair and some merchandise holds up well, though quality varies.
“Pricing is good on products.”
Coat didn't ship and company stopped responding, planning to dispute charges.
“I will be calling discover card to dispute charges.”
Order delayed and customer service gave inconsistent wait times and poor support.
“Shipping timelines are a sham and customer service is a joke”
Puffer coat pilled all over clothing and customer service was unhelpful.
“pilled all over my clothing every day for a week.”
Order promised before Christmas arrived after and customer support disappointed.
“Promised delivery before Christmas and it is now arriving after Christmas.”
Sizes were wrong and returns are difficult requiring a printer.
“So by the time you run around to find somebody that can print the label for you another day has passed.”
Items arrived on time and shirt quality exceeded expectations.
“The quality of their $9.99 Men's Casual Short Sleeve Dress Shirt is high - I like them more than the $98.00 Lululemon shirts.”
Order not delivered and customer service unable to help.
“Worst customer service!”
Package delayed over two weeks and customer service was unresponsive.
“16 days since it shipped and no package.”
Received wrong-sized pants and unable to return due to final sale policy.
“Gave me pants that clearly are not the size that they were supposed to be.”
Received wrong size underwear and final sale prevented refund.
“I received a child’s small???”
Company provided immediate help and promptly corrected sizing issues.
“immediately provided me a fully paid return shipping label”
Customer service refunded a nearly year-old purchase within 24 hours.
“the company got back to me within 24 hours and gave me a full refund”
Orders took at least 18 days and customer service failed to track them.
“18 days to get an order MINIMUM.”
Tank tops with built-in bras are comfortable and my summer go-to.
“they are my go-to tops for summer.”
Received swim trunks with incorrect waist sizing and poor customer support.
“the elastic part was not factored in.”
Received a damaged item and was charged a $5 return fee.
“Received damaged item and they charge me $5 return fee for return a damaged item that costs $7.99.”
Never received order confirmation and returning items seems difficult.
“I never got a confirmation NEVER.”
Returns keep $5 plus shipping and promotional discounts are nonrefundable.
“they keep $5 of your money”
Jeans are very soft and comfortable, but no white color available.
“I love these jeans. Very soft and very comfortable.”
Over two weeks without delivery and no company response.
“Over 2 weeks and still no delivery and no response from the company.”
Wearing 32Degrees shirts caused armpit pigmentation they attribute to the material.
“I now how a horrible pigmentation in my armpits.”
Ordered in March and still haven't received tracking information by May.
“I still haven't received a tracking number or anything.”
Leggings stretched out by midday and no longer fit properly.
“their leggings stretch out so much by midday are hanging off me.”
Underwear and shirts are very soft and products are consistently great.
“Underwear is super super soft.”
Easy return process and replacement arrived within days.
“Got my replacement within days.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
32 Degrees sells performance basics and everyday apparel. Its lineup includes lightweight layers, casual tops, and core wardrobe staples sold online and through retail partners. Product pages usually include fabric details, care instructions, and size charts to guide selection. The brand focuses on low prices and lists specs tied to comfort and performance.