Shoppers often point to 32 Degrees for soft, comfortable clothing. Some say pieces have held up for years and feel premium for the price. Many also report repeated shipping delays, incorrect or damaged orders, and hurdles with returns or refunds. Customer service gets mixed feedback—quick and helpful for some, unresponsive or unhelpful for others—highlighting a split between strong product satisfaction and frustration with support.
Examples from available reviews (Nov 2021 – Feb 2026).
Products are comfortable and some have lasted many years.
“All have been great, super comfortable and some have held up for many years.”
Items not delivered after five weeks and customer service unhelpful.
“I have been waiting over 5 weeks for my items”
Puffer coat pilled all over clothing and customer service was unhelpful.
“pilled all over my clothing every day for a week.”
Customer service refunded a nearly year-old purchase within 24 hours.
“the company got back to me within 24 hours and gave me a full refund”
Reviews often mention late deliveries, lost packages, and long shipping windows. Several customers say they received the wrong size, damaged goods, or incomplete orders, and then ran into difficult returns or canceled orders. A smaller group describes fast refunds and immediate fixes, but those comments appear less common.
Many shoppers like the prices and call the clothes a strong value for basics. Others describe certain items as low-quality or "cheap," suggesting value depends on the product. Several reviews mention nonrefundable promos and a return fee being kept, which lowers the sense of value.
Customers report sizing that varies by style and note leggings or pants stretching out while worn. Several describe a return process that requires printing labels or gets blocked by final-sale rules. Only a few mention smooth exchanges or easy replacements, so returns friction comes up repeatedly.
Many reviews highlight softness, comfort, and long-lasting items such as shirts and underwear. Others report pilling, an unpleasant fabric feel, thermals that do not feel warm, and skin reactions. Together, these mixed accounts suggest quality varies widely by product.
Customers mention missing order confirmations, slow or missing tracking updates, and messages to support that go unanswered. Some describe carrier tracking that seems misleading and long holds at third-party warehouses. A minority report timely replies and clear resolutions from support.
Reviewers often pair praise for comfortable, affordable clothes with complaints about operations and service. Lower ratings tend to focus on fulfillment and returns, while higher ratings emphasize comfort and occasional strong support experiences. Overall, feedback splits between liking the products and disliking the process.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Is there a way to leave minus 5 stars????? Enough said..STAY FAR FAR AWAY FROM THIS PLACE unless you like getting disappointed. First, their customer service is absolute GARBAGE!!! I spent over 1000 dollars on their site in the past and they screwed me out of everything and left me waiting for over 2 months and just now received my refund. After they changed the delivery date 3 times!!!!! Then just suddenly refunded the money and sent a trashy excuse of an email. Would never spend a dime here for their cheap junk. Neither any recommend any of my friends or relatives... sorry but this place just totally sucks now.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
32 Degrees sells performance basics and everyday apparel. Its lineup includes lightweight layers, casual tops, and core wardrobe staples sold online and through retail partners. Product pages usually include fabric details, care instructions, and size charts to guide selection. The brand focuses on low prices and lists specs tied to comfort and performance.