Customers often praise Art.com for its wide selection, easy-to-use site, and many high-quality framed and canvas prints that arrive well packed. Several reviews mention helpful customer service and fast replacements when orders arrive wrong. Another set of reviews describes damaged or warped prints, broken frames or glass, and colors that don’t match expectations. Many of these negative experiences involve shipping damage or slow or missing replies from support.
Examples from available reviews (Jun 2020 – Mar 2026).
Customer loved the selection and perceived value.
“I love the selection and value!”
Initial package went missing but customer service provided a helpful replacement.
“customer service was very helpful in getting me a replacement.”
Print arrived flattened and significantly damaged due to inadequate packaging.
“I have a significantly damaged print.”
Orders shipped to wrong addresses and company was unreachable for refunds.
“Never ended up getting my order and now cannot get hold of them for a refund.”
Several reviews describe customer service arranging quick replacements and refunds. Others report missed deliveries, orders cancelled over alleged fraud, and uneven response times from support. Complaints about delivery speed come up often, alongside both smooth fixes and failed recovery attempts.
Many reviewers point to the large selection, competitive prices, and workmanship as reasons they recommended the site or came back. Positive comments often connect affordable framing and materials with strong value overall. A few reviews single out customer-paid return shipping as a frustrating billing experience.
Users frequently say the site is easy to navigate and that ordering is simple. Many reviewers note they found the prints they wanted quickly and appreciated discounts or clear product displays. A small number mention login problems or past orders missing from their accounts.
Many reviews praise sharp prints, vivid color, careful wrapping, and items that match what was shown. Just as many describe prints arriving damaged, creased, off-center, or too dark, along with broken glass and weak packaging that left the product unusable. Some customers also mention gaps in frame assembly or inconsistent aspect-ratio handling on stretched canvases.
Some customers report smooth interactions, including live-chat replacements, approved refunds, and prompt follow-up. Many others say emails went unanswered, first responses were slow, or the chatbot didn’t help. Communication breakdowns often go with unresolved damage or return problems.
Reviews split sharply: many five-star posts about the art, packaging, and service sit alongside one-star accounts of damaged items and support that doesn’t respond. Outcomes often hinge on whether the order arrives intact and how quickly support steps in. Repeat buyers often point to earlier good workmanship and responsive help as reasons they order again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Wrong size was received but customer received a quick replacement.
“Received the wrong size, but it was quickly replaced.”
Customer loved the selection and perceived value.
“I love the selection and value!”
Order arrived safely, well packed, with good selection at reasonable price.
“Order arrived safely and was packed very well.”
Printed pictures appeared significantly different than online images, prompting dissatisfaction.
“your representation of the products was poor.”
Item arrived completely damaged with broken glass and bent frame.
“Item came completely damaged”
Initial package went missing but customer service provided a helpful replacement.
“customer service was very helpful in getting me a replacement.”
Customer found many great selections to choose from.
“Great selections to choose from”
Print was beautiful and arrived quickly.
“Beautiful print! Came quickly too!”
Delivery was timely and the artwork matched its description.
“Timely delivery and accurate representation of artwork.”
Customer complained about crooked trim but received no reply.
“I wrote to you about the crooked trim job but have received no reply”
Photograph fit perfectly in office and the customer was glad with purchase.
“The photograph is perfect in my office”
Print quality was good but handling during packaging caused marks and kinks.
“1 had a pen mark on it, 8 others had kinks in the print”
Canvas arrived in perfect condition on time and was carefully wrapped.
“It was wrapped with great care and arrived in perfect condition on time.”
Customer praised both print quality and customer service.
“Excellent prints and excellent customer service”
Print matched description and was well packed.
“The print was just as described and well packed”
Artwork was exceptional and arrived in good order and on time.
“Exceptional artwork.”
Product was described as very well made.
“A very well made product.”
Three purchases were great but the fourth was disappointing.
“Three of our purchases were great the fourth, not so much.”
Found desired print and plans to be a repeat customer.
“I found what I was looking for.”
Impressed by choices and delivery, but wood frame assembly had visible gaps.
“Disappointed with the quality of the assembly of the wood frame. There are visible gaps.”
Product arrived in perfect condition and was delivered quickly.
“came out perfect and quickly”
Customer appreciated price, craftsmanship, selection, packaging, and timely delivery.
“I like the price and craftsmanship”
Buyer was very pleased with their purchase.
“Very pleased with my purchase.”
Customer praised print quality, packaging, communication, and service.
“Great quality prints, packaging, communication, and service!”
Canvas print arrived quickly, well protected, and beautifully finished.
“It came quickly, was packaged in a way that it was completely protected”
Found desired print easily and got it in a timely manner.
“I found exactly what I was looking for.”
Picture exceeded expectations and looks great in family room.
“Picture is perfect!”
Order marked delivered but customer did not receive the package.
“I did not receive the package.”
Picture and framing arrived on time and matched listing.
“Picture and framing were as shown.”
Customer service replaced a poorly made framed print promptly.
“they apologized and immediately sent out a new one”
Customer praised the company's customer service as wonderful.
“Customer Service was wonderful”
Large selection with good quality and affordable prices.
“good quality and great prices for those on a budget”
Ordering was easy and the picture looked great.
“Easy to order and picture looks great”
Website was easy to navigate with relatively short response time.
“The site is easy to navigate and response time is relatively short.”
Artwork arrived perfectly packed, framed, and the customer was very pleased.
“Art work arrived in perfect condition, expertly packed, and is beautifully framed.”
Prints arrived squashed in triangular boxes, causing visible fold lines.
“they were squashed in shipping, resulting in fold lines in the print”
Product was nice with excellent packaging but shipping took longer.
“The product was very nice, the packaging was excellent.”
Customer was pleased; colors were vibrant and looked great framed.
“The colours are vibrant and look great in the frames I have.”
Website offered great displays, easy navigation, discounts, and good service.
“Great web site, great displays, ease of navigation, frequent discount offers and excellent customer service!”
Easy to find desired item and place the order.
“Easy to find what I wanted; easy to place order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Art.com is an online wall-art store that sells framed prints, canvas prints, posters, and decorative wall panels. It offers multiple sizes and framing options, with both licensed artwork and reproductions for home and office decor. Shoppers can choose materials such as stretched canvas, paper prints, or mounted frames, along with custom frame finishes. The site includes search, filters, and checkout tools for ordering prints and custom-framed pieces.