Customers often praise Art.com for its wide selection, easy-to-use site, and many high-quality framed and canvas prints that arrive well packed. Several reviews mention helpful customer service and fast replacements when orders arrive wrong. Another set of reviews describes damaged or warped prints, broken frames or glass, and colors that don’t match expectations. Many of these negative experiences involve shipping damage or slow or missing replies from support.
Examples from available reviews (Jun 2020 – Mar 2026).
Customer loved the selection and perceived value.
“I love the selection and value!”
Initial package went missing but customer service provided a helpful replacement.
“customer service was very helpful in getting me a replacement.”
Print arrived flattened and significantly damaged due to inadequate packaging.
“I have a significantly damaged print.”
Orders shipped to wrong addresses and company was unreachable for refunds.
“Never ended up getting my order and now cannot get hold of them for a refund.”
Several reviews describe customer service arranging quick replacements and refunds. Others report missed deliveries, orders cancelled over alleged fraud, and uneven response times from support. Complaints about delivery speed come up often, alongside both smooth fixes and failed recovery attempts.
Many reviewers point to the large selection, competitive prices, and workmanship as reasons they recommended the site or came back. Positive comments often connect affordable framing and materials with strong value overall. A few reviews single out customer-paid return shipping as a frustrating billing experience.
Users frequently say the site is easy to navigate and that ordering is simple. Many reviewers note they found the prints they wanted quickly and appreciated discounts or clear product displays. A small number mention login problems or past orders missing from their accounts.
Many reviews praise sharp prints, vivid color, careful wrapping, and items that match what was shown. Just as many describe prints arriving damaged, creased, off-center, or too dark, along with broken glass and weak packaging that left the product unusable. Some customers also mention gaps in frame assembly or inconsistent aspect-ratio handling on stretched canvases.
Some customers report smooth interactions, including live-chat replacements, approved refunds, and prompt follow-up. Many others say emails went unanswered, first responses were slow, or the chatbot didn’t help. Communication breakdowns often go with unresolved damage or return problems.
Reviews split sharply: many five-star posts about the art, packaging, and service sit alongside one-star accounts of damaged items and support that doesn’t respond. Outcomes often hinge on whether the order arrives intact and how quickly support steps in. Repeat buyers often point to earlier good workmanship and responsive help as reasons they order again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Stretched canvas print had wrong aspect ratio and missing texture details.
“the 4x3 ratio is a poor match for the original”
Print off-center and framing uncentered; replacement delayed.
“Print was off center, framed uncentered,”
Print arrived flattened and significantly damaged due to inadequate packaging.
“I have a significantly damaged print.”
Damaged artwork and customer received no response from Art.com.
“have not received response from Art.com.”
Product was distorted and didn't match original; returns required customer-paid shipping.
“It does NOT match the website or the original artwork.”
Prints shipped unprotected arrived creased and support did not respond.
“I emailed support 1 week ago and no response.”
Prints arrived bent and damaged due to flimsy packaging; replacements promised.
“Why is this company packaging in flimsy triangular boxes”
Order was flagged for fraud, cancelled, and customer service was unhelpful.
“the order was flagged for fraud and the order cancelled.”
No response to emailed quality concerns about frame and print.
“I received no response at all.”
Spent $200 and prints were low quality, wrinkled, and dented.
“All the prints were low quality.”
Framed picture arrived with broken glass; replacement also arrived broken.
“I ordered a framed picture and it arrived with broken glass.”
Artwork print was grainy and framing materials felt cheap.
“the prints I received were grainy and visible.”
Ordered many large canvases with good quality, timely shipping, and competitive prices.
“they were shipped within couple of days and arrived within a week of my order.”
Initial response slow, but customer service ultimately resolved refund quickly.
“refund was approved.”
Website login failed and past orders were missing from account.
“Doesn't remember/expired by password.”
Reviewer claims worst customer service and poor product; advises not to use.
“Worst customer service”
Multiple canvas prints were damaged or missing and customer service unhelpful.
“No humans to help at customer service.”
Return required customer-paid shipping and print quality was blurry.
“I had to pay $63.00 to return it!”
Colors were so inaccurate that the product was unusable and discarded.
“Colors are so off that it is hard to look at.”
Print color was so bad it was discarded and could not be corrected.
“Colors or the print were so bad that it went right into the trash.”
Framed prints consistently print much darker than website images.
“pictures are far darker than on the web site.”
Colors and product types mismatched and customer service/chatbot ineffective.
“the chat bot does not work!”
Shipping took five weeks for prints only.
“Shipping time: 5 weeks.”
Hanger on large framed print was off-center causing installation effort.
“the hanger on the back on the framed print was so off center.”
Photo prints were on very thin paper with poor resolution.
“They are printed on VERY thin paper”
Orders shipped to wrong addresses and company was unreachable for refunds.
“Never ended up getting my order and now cannot get hold of them for a refund.”
Despite mixed product quality, customer service handled returns professionally and refunded.
“they stated that I would not be required to return the goods and that I would receive a complete refund.”
Customer consistently pleased with workmanship, service, delivery, and responsiveness.
“always been pleased with their workmanship, service, delivery, and quick response to questions or concerns!”
I placed an order for 2 prints which were supposed to be birthday presents. After weeks of no updates on the tracking, the company finally tells me they are back-ordered. I waited out the delay and picked different pieces instead. Weeks later they tell me my order is ready to ship. I receive just 1 print months after ordering - my 2nd one was not even made yet!
The quality of the prints were poor, with a small crack in the corner of one and a dirty smudge on the side of another.
I felt I did everything right, waiting out their back-order situation, picking new pieces when they became available, etc. My orders were ready to ship so why didn't they just send me both at the same time? The company clearly had them sitting around, yet they did not put any effort into shipping my order together.
I cancelled the 2nd print and requested a refund for that piece months after ordering originally. My email to the company went completely ignored. After almost 6 weeks of waiting I am still missing 1/2 of what I paid for and am unable to get in contact with the company.
I figure it is time to move on and find somewhere competent to purchase prints from. They were quick to take my money but moving on will likely be difficult due to non-response, lousy craftsmanship, lack of customer service, etc. I guess they are not the only option but at least there are other choices.
Moral of the story: Caveat emptor do not purchase from this company unless you enjoy waiting + bad customer service.
Promised delivery dates were missed and customer missed an event.
“They promise delivery to get the order and then they don't care anymore.”
Some items were high quality while others were poor, but customer service refunded without return.
“they said I wouldn't need to return the item at all while providing a full refund.”
Two of three prints shipped late; customer service terrible.
“Art.com’s customer service is terrible.”
Manager mishandled order and communication, causing lost order.
“HE DROPPED THE BALL BADLY!”
Delivery took almost a month and tracking was confusing.
“Unbelievably slow delivery.”
Order repeatedly delayed and cancellation not properly confirmed.
“Asked Ryan to cancel my order. He said it was cancelled.”
Live chat rep promptly arranged a replacement and delivered it.
“he said he would replace it with a new one.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Art.com is an online wall-art store that sells framed prints, canvas prints, posters, and decorative wall panels. It offers multiple sizes and framing options, with both licensed artwork and reproductions for home and office decor. Shoppers can choose materials such as stretched canvas, paper prints, or mounted frames, along with custom frame finishes. The site includes search, filters, and checkout tools for ordering prints and custom-framed pieces.