Customers often praise AUrate New York for quick, responsive support and fast fixes. Many also point to strong craftsmanship and a satisfying weight and finish. Several reviews describe major shipping and fulfillment issues, including missing packages and cancellations that were not honored. A smaller but noticeable group reports defects such as crystals falling out or faulty stones.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service went above and beyond answering a product question.
“Great customer service! They went above and beyond answering my product question. Happy costumer!”
Item arrived damaged but customer service was exceptional and helpful.
“While my item arrived damaged, the customer service has been exceptional—prompt, kind, and thorough in her responses.”
Long shipping delays, unclear cancellation policies, and product appearance disappointed.
“Cancellations aren't guaranteed - Even complete cancellation requests may not be honored.”
A crystal fell out within two days, indicating poor craftsmanship.
“It’s been 2 days and a crystal already fell out.”
Many reviews mention fast replies and staff who solve problems quickly. Several customers describe agents going the extra mile, including upgraded shipping or fixes to mistakes. A smaller share of service comments focus on long shipping delays tied to fulfillment rather than the support team.
Multiple reviewers like the selection and say their purchase met or beat expectations for the price. Value praise centers on quality, appearance, and a sense of affordability. Negative or neutral value comments are rare in the set provided.
Many describe ordering and checkout as easy, and some report very fast international delivery. Shipping results vary widely: some orders arrived quickly, while others were delayed or lost. A few comments mention fit or scale, such as earrings that looked smaller than expected.
A large group praises craftsmanship, secure clasps, weight, and the overall finish. Separate reviews also describe items failing on arrival or soon after, including crystals falling out, stones that were tiny or incorrect, and other defects. These failures come up often enough to stand out against the many positive quality notes.
Many customers highlight clear, helpful messages from support, especially when delays happened. Other reviews mention missing updates, trouble reaching support, and unclear cancellation or shipping policies. Feedback includes both proactive updates and isolated breakdowns in tracking and notifications.
Feedback splits between high satisfaction driven by helpful service and strong products, and low satisfaction linked to shipping problems and item failures. The dataset shows strong praise for frontline support alongside clear one-star experiences involving lost packages, cancellations not completed, and defective items. This gap shapes overall buyer sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer describes the service as A plus and thankful.
“A plus service. Thank you!”
Customer service went above and beyond answering a product question.
“Great customer service! They went above and beyond answering my product question. Happy costumer!”
Company provided a great, fast response.
“Great, fast response!”
Brand aligned with sustainable values and staff promptly added gift note.
“they were so quick and lovely in helping me do that.”
Long shipping delays, unclear cancellation policies, and product appearance disappointed.
“Cancellations aren't guaranteed - Even complete cancellation requests may not be honored.”
Despite a shipping delay, company communication was outstanding.
“Although there was a delay in shipping, the communication from the company was outstanding.”
Reviewer received great, fast help from company.
“Great fast help!”
Customer service responded promptly and resolved issue quickly.
“Prompt response from customer service & quick resolution”
Item arrived damaged but customer service was exceptional and helpful.
“While my item arrived damaged, the customer service has been exceptional—prompt, kind, and thorough in her responses.”
Customer support had super fast response time.
“Great customer support, super fast response time”
Company was very responsive and helpful.
“Very responsive and helpful! Thank you so much!”
Company tried their best to resolve the customer's problem.
“They did they’re best to resolve a problem I was having.”
Customer service responded quickly to questions.
“Customer service responded quickly to my questions.”
Reviewer says company is very responsive.
“very responsive!”
Company accommodated a delay by updating to rush shipping.
“Very accomodating when I reached out about a delay on my necklace order. Updated to rush shipping which I truly appreciated.”
Arthur provided responsive, helpful support and resolved the issue.
“Arthur was very responsive and helpful. He went above and beyond to solve my issue.”
Tennis necklace is beautiful but delivery took too long.
“Beautiful tennis necklace but took way too long to receive.”
Customer service was quick and helpful; shipping faster than usual.
“Customer service representatives were quick and more than willing to help me resolve my questions and concerns.”
When mistakes occur, the company corrects them quickly and appreciatively.
“While mistakes are made, and it is unexpected and unfortunate, it is nice to know that they are corrected in an expedited manner.”
Reviewer very happy with customer support and service.
“Wow what great customer support and service. Thank you for your service with this order.”
Shipping to Japan was incredibly fast and the bracelet matched description.
“Amazed at just how incredibly fast your shipping to Japan was.”
Did not receive ordered product and couldn't reach customer service.
“I did not receive the product I ordered.”
Longtime customer praises consistent quality, comfort, and classic styles.
“always impressed with the size, weight, comfort, and quality of their products.”
Necklace arrived defective and product quality has declined.
“it arrived defective.”
Customer service resolved long backorder and the bracelet is high quality.
“Customer service was outstanding and took care of me”
Reviewer calls the dainty bracelet perfect.
“The most perfect dainty bracelet”
Company is highly customer-oriented and very responsive, products wear well.
“AURATE IS EXTREMLY CUSTOMER ORINATED. THEY ARE VERY RESPONSIVE.”
A crystal fell out within two days, indicating poor craftsmanship.
“It’s been 2 days and a crystal already fell out.”
Ring has first-rate quality with good weight and sparkle.
“The quality of this ring is first rate!”
Reviewer praises product quality, selection, and affordable price.
“The quality of the product! I really love the selections and the price!”
Item shipped on time and customer service was responsive.
“Great piece, shipped in perfect timing and very responsive customer service.”
USPS lost a multi-thousand dollar package with no signature required.
“USPS is a terrible choice for delivery. My multi thousand dollar package was lost!”
Reviewer states the product is great.
“Great product”
Ordering was smooth and the necklace arrived quickly; quality is great.
“Smooth ordering service and the item I purchased arrived really quickly as well.”
Earrings are cute but smaller than expected; delivery was great.
“The earrings are cute but smaller than I expected.”
Tennis bracelets praised for secure clasps and impeccable quality.
“The quality and craftsmanship are impeccable!!!”
Necklace disappointing; stone tiny and not blue, return process difficult.
“The stone is TINY and it's not blue.”
Very poor communication about shipping; no updates for made-to-order item.
“Very poor communication on order shipping and delivery.”
Multiple purchases with great experiences and prompt, helpful customer support.
“When an issue arose with one of my purchases, they were quick to respond and resolve.”
Princess Diana sapphire ring surpassed expectations for the price.
“The ring I purchased was the Princess Diana sapphire and it’s beautifu!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AUrate New York is a New York City jewelry company that designs and sells rings, necklaces, bracelets, and earrings. It sells online and also runs physical retail locations in New York. Each product page lists materials and item specifications. The line covers fine jewelry for everyday wear and special occasions.