Many reviews mention refunds that drag on and return claims left unresolved. Several customers say items arrived in poor condition, didn’t match the photos, or came without labels. A smaller group reports fast delivery, clear tracking, and quick refunds. Overall, the reviews split between orders handled quickly and repeat problems with returns and item condition.
Examples from available reviews (Dec 2021 – Mar 2026).
Returned item but never received promised refund after months.
“This was 3 months ago and I have yet to receive a refund.”
Photos misleading, products cheap, slow shipping, and difficult returns.
“Misleading photos, cheap quality, and sizing that makes no sense.”
Returned boots easily; quick refund and responsive customer service.
“Returned them easily, refunded in 6 days and customer service replied same day to my query.”
Versace slides exceeded quality expectations and arrived promptly.
“they’re better quality than I expected.”
Many complaints describe refunds that never show up or take weeks to months. Several reviews say the company confirmed receipt of returns, but no refund appeared even after repeated follow-ups. A smaller group reports same-day replies and refunds processed within days.
Multiple reviewers compared their purchases with much cheaper listings and said the price didn’t match the quality. Several described the items as low-cost quality sold at higher prices. A few reviews still called the pricing reasonable and the selection good.
Customers often mention return links that wouldn’t open and a return portal that felt difficult to use. Some reviews describe clear steps and an easy return flow. One review notes a return process that asked for bank card details, which created friction.
Many reports mention worn or damaged items, missing labels, and fabrics that felt cheaper than the photos suggested. Several reviewers say the images misled them and sizing varied. A small number of reviews praise certain items as better quality than expected.
Many reviewers describe customer service as unresponsive or slow when asked about returns and tracking. Some customers praise clear tracking updates and same-day replies on certain orders. A few reviews mention unexpected customs charges, but this comes up rarely.
Feedback splits between strong negatives around refunds and item condition, and positives about fast delivery and helpful responses. Low ratings focus on refunds that never get resolved and items arriving in poor condition. Higher ratings point to fast shipping, easy-to-follow tracking, and quick refunds for some customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received damaged items and missing parcel; seller appeared dishonest.
“2 came and both were in awful condition.”
Received damaged items and missing parcel; seller appeared dishonest.
“2 came and both were in awful condition.”
Long delivery, poor quality, and no refund despite contact.
“The condition was shocking and truly poor quality”
Long delivery, poor quality, and no refund despite contact.
“The condition was shocking and truly poor quality”
Returned item but never received promised refund after months.
“This was 3 months ago and I have yet to receive a refund.”
Returned item but never received promised refund after months.
“This was 3 months ago and I have yet to receive a refund.”
Photos misleading, products cheap, slow shipping, and difficult returns.
“Misleading photos, cheap quality, and sizing that makes no sense.”
Photos misleading, products cheap, slow shipping, and difficult returns.
“Misleading photos, cheap quality, and sizing that makes no sense.”
Poor quality item and refund delayed after problematic returns link.
“It’s been 2 weeks since I returned my items and am still chasing my refund.”
Poor quality item and refund delayed after problematic returns link.
“It’s been 2 weeks since I returned my items and am still chasing my refund.”
Poor quality dress and return links failed, preventing a refund.
“it never opens up the link I have spent days trying to return it”
Poor quality dress and return links failed, preventing a refund.
“it never opens up the link I have spent days trying to return it”
Dress matched low-cost seller and was overpriced; refund delayed.
“the exact same dress was £6.99 £50 cheaper.”
Dress matched low-cost seller and was overpriced; refund delayed.
“the exact same dress was £6.99 £50 cheaper.”
Shacket arrived late with no label and poor quality.
“there's no label and the quality is very poor.”
Shacket arrived late with no label and poor quality.
“there's no label and the quality is very poor.”
Order never arrived despite chasing, causing legitimacy concerns.
“have yet to receive it despite chasing.”
Order never arrived despite chasing, causing legitimacy concerns.
“have yet to receive it despite chasing.”
Shoes arrived in seven days and are comfortable and sleek.
“Delivered in 7 days with full tracking!!”
Hat was tight but customer service issued a refund quickly.
“Customer service was brilliant, replied the same day and the refund came in 5 days.”
Versace slides exceeded quality expectations and arrived promptly.
“they’re better quality than I expected.”
Hat shipped to London within a week with clear tracking updates.
“Tracking info dropped 48 hours after I placed the order, super clear and reassuring.”
Returned boots easily; quick refund and responsive customer service.
“Returned them easily, refunded in 6 days and customer service replied same day to my query.”
Buyer charged large customs fees and company refused to cover them.
“DO NOT PURCHASE if you live in the UK”
Calvin Klein wool hat arrived in six days and well packaged.
“Arrived in 6 days, well wrapped.”
Shoes arrived in seven days and are comfortable and sleek.
“Delivered in 7 days with full tracking!!”
Hat was tight but customer service issued a refund quickly.
“Customer service was brilliant, replied the same day and the refund came in 5 days.”
Versace slides exceeded quality expectations and arrived promptly.
“they’re better quality than I expected.”
Order lacked tracking and prior purchases had poor quality, very dissatisfied.
“It's 3 weeks and no means to track the order.”
Long delivery and no response from customer service about return.
“Getting nowhere.Waiting on a reply from Customer service”
Return process required bank card details and wouldn't deduct postage.
“they asked for my bank card details to return parcel .Why carnt they deduct posting out of money that I am getting as a refund .”
Good selection, reasonable prices, better-than-expected quality and quick delivery.
“A great selection of items at reasonable pricing.”
Items arrived as described and customer service was responsive.
“The items came on schedule and were just as described.”
Returned expensive ring but still hasn't received refund despite evidence.
“I have still not had a refund”
Order cancelled but refund not processed and customer service unresponsive.
“I would be issued a refund - but the email I received showed a shirt instead of a bag?”
Returns label delayed and refund still not received after many emails.
“to date 5th May I still havent had it.”
Return process was simple and refund processed in about six days.
“Refund arrived in about 6 days.”
Return steps were clear and easy to follow.
“the return steps were clear and easy to follow.”
Delayed delivery and missing refund despite company stating it processed.
“I’m not down £117 till this “processed” refund comes through”
Delayed delivery and missing refund despite company stating it processed.
“I’m not down £117 till this “processed” refund comes through”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Azura Runway runs an online shop selling clothing, footwear, and accessories. Product pages show photos, sizing details, and item descriptions for fashion shoppers. The company ships orders to customers and shares tracking updates through carrier services. Azura Runway offers returns and refund processing, along with customer service channels for order questions. Categories include casual wear, outerwear, and branded-inspired footwear and accessories.