Reviews split sharply between glowing feedback and serious complaints. Happy customers mention fast delivery, correct orders, and products that perform well. Unhappy customers describe silent support, missing refunds, wrong or damaged items, and deliveries that never arrive. That gap leaves shoppers with uneven results.
Examples from available reviews (Nov 2021 – Mar 2026).
Boots size mismatched, returned, and no refund was received.
“NEVER GOT a refund !!!!!! Thieves !!”
Boots broke after three weeks and customer service didn't respond.
“The boots broke after 3 weeks”
Boots were warm, waterproof, and kept feet dry during snowy trek.
“These boots kept my feet dry and toasty”
They delivered shoes within five days and returns were easy.
“They delivered my shoes to me within 5 days!”
Positive service notes point to fast delivery, simple exchanges, and attentive staff. Several 5-star reviews say orders arrived within days and returns went smoothly. Service complaints are less common and usually show up alongside broader communication breakdowns rather than as stand-alone service problems.
Some reviewers say the products felt fairly priced and a good value. Others describe weak materials, strong plastic smells, and expensive return shipping. A small number of comments specifically criticize the lack of refund coverage when returns happen.
Satisfied customers mention accurate sizing, a broad selection, and quick checkout and delivery. Other shoppers report invalid tracking, parcels sent to the wrong address, long waits for reshipment, and added fees to complete delivery. These issues make the shopping experience inconsistent.
Many 5-star reviews praise durable boots, well-made bags, and stylish sunglasses. Other reports say items arrived damaged, broke after a few weeks, showed up in the wrong size, or smelled like plastic. Both strong and weak product experiences appear repeatedly.
Most complaints focus on customer support not responding and refunds not arriving after returns. Several reviews say emails went unanswered and order or delivery issues stayed unresolved. Some customers do mention helpful support and quick exchanges, but those comments appear less often than complaints about silence.
Experiences split between on-time delivery with the correct items and cases where deliveries never show up or returns remain unresolved. This divide makes outcomes hard to predict. Review patterns suggest the level of risk changes from one order to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
No response about refund after they returned purchased items.
“No response regarding a refund”
Boots size mismatched, returned, and no refund was received.
“NEVER GOT a refund !!!!!! Thieves !!”
Boots size didn't match, items returned, and no refund received.
“NEVER GOT A REFUD !!!”
Server was attentive and ensured they enjoyed drinks and food.
“Amber T was an amazing server!”
They received wrong shoes and the company did not respond to complaints.
“One of the pairs was not the one I ordered”
Shoes arrived a size too small and were poor quality and smelly.
“They came as a size 7, which don’t fit”
Boots broke after three weeks and customer service didn't respond.
“The boots broke after 3 weeks”
Product differed from advertised images and company did not respond.
“product looked nothing like what was advertised onsite”
Boots never arrived and the company did not refund or respond.
“Both boots never arrived.”
All three pairs were wrong, one damaged, and the company stopped responding.
“Ordered 3 pairs of shoes. All were wrong and/or damaged”
Shoes were cheap, smelly, and return shipping was expensive.
“The quality of the shoes I bought was the cheapest trash from China.”
Order not received and customer service did not reply to emails.
“I have yet to receive my order.”
They never received their order.
“Unfortunately I have never received my order.”
Shoes were cheap-looking, arrived damaged, and no refund was issued.
“arrived all squashed without a box”
Delivery failed, communication was poor, and the received items were low quality.
“The shoes were NOTHING like the pictures”
Waited seven weeks, company mishandled reshipment and required extra payment.
“I waited 7 weeks for my shoes to be delivered”
Shoes arrived late, looked different, and felt cheap with plastic smell.
“They feel cheap and smell like suffocated plastic.”
Customer service was horrible according to the reviewer.
“Horrible customer service”
Product quality poor, sizes mismatched, and the company did not respond.
“This site is a scam”
They do not refund or cover return shipping, forcing costly returns.
“NO REFUNDS AND DON’T COVER SHIPPING RETURNS”
No customer support and inability to cancel orders despite policy.
“They do not seem to have any customer service or any support”
Didn't receive shoes, tracking invalid, and received only partial refund.
“Never received the shoes”
My order was a bit different than expected.
“My order was a bit different than expected.”
Packages delivered to wrong addresses and delivery tracking seemed fraudulent.
“THIS COMPANY IS TERRIBLE I WILL NEVER ORDER FROM THEM AGAIN.”
While browsing online from several firms, I finally discovered a pair of boots that are perfect for me at the Basso online shop after a long period of searching. I'm very pleased with my purchase.
I fell head over heels in love with these boots the instant I laid eyes on them.
There is something warm and cuddly about them on the inside, which is especially useful during the cold winter months.
I wore them for the first time last week when the temperature outdoors was about 15 degrees.
Because there was so much snow everywhere, I ended up trekking for an entire mile in the snow.
These boots kept my feet dry and toasty after an event like this, whereas every other pair of boots I own would have left my feet cold after something like this.
They delivered shoes within five days and returns were easy.
“They delivered my shoes to me within 5 days!”
Loved the Marta's Warm Set fit, feel, and appearance.
“I love the Marta's Warm Set fit and how they feel.”
Bags were delivered in three days and priced well.
“they were at my door in 3 days”
Liked the sunglasses design and received compliments from friends.
“I found the Finessoi Slim Sunglasses I needed and the design was very nice too!”
Liked the sunglasses design and received compliments from friends.
“I found the Finessoi Slim Sunglasses I needed and the design was very nice too!”
Happy with quick exchanges, excellent customer service, and many styles.
“Excellent customer service.”
Quality products, good customer service, and discounted prices.
“The quality, customer service, and return are all perfect.”
Received correct size PJ set, delivered on time by UPS.
“They sent the right size and all!!”
Dress delivered as ordered and on time; shopping was easy.
“Shopping went like a breeze.”
Items arrived quickly and matched their descriptions and pictures.
“came fast and were described perfectly as was pictured.”
Sneakers were comfortable, great quality, and delivered quickly.
“5 stars for supreme quality.”
Bag remained in like-new condition after two months of use.
“The quality of the bags is just overwhelming.”
Sizes fit excellently and they offer wide selection and affordable prices.
“the size fits excellent”
Impressed by the glasses collection and design of purchased pair.
“Very impressed with different options available for shopping.”
Repeated purchases yielded quick delivery, good quality, and affordable prices.
“This is the third time I’ve ordered & have been extremely pleased”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Basso runs an online store selling footwear, bags, apparel, and related accessories. Product pages include photos, size charts, and material details to guide purchases. Shipping options, delivery estimates, and the returns policy appear on product and help pages. Customers can pay with common methods through secure checkout and use a contact channel for questions. The catalog covers seasonal outerwear, different footwear styles, and fashion accessories.