Reviews split sharply between glowing feedback and serious complaints. Happy customers mention fast delivery, correct orders, and products that perform well. Unhappy customers describe silent support, missing refunds, wrong or damaged items, and deliveries that never arrive. That gap leaves shoppers with uneven results.
Examples from available reviews (Nov 2021 – Mar 2026).
Boots size mismatched, returned, and no refund was received.
“NEVER GOT a refund !!!!!! Thieves !!”
Boots broke after three weeks and customer service didn't respond.
“The boots broke after 3 weeks”
Boots were warm, waterproof, and kept feet dry during snowy trek.
“These boots kept my feet dry and toasty”
They delivered shoes within five days and returns were easy.
“They delivered my shoes to me within 5 days!”
Positive service notes point to fast delivery, simple exchanges, and attentive staff. Several 5-star reviews say orders arrived within days and returns went smoothly. Service complaints are less common and usually show up alongside broader communication breakdowns rather than as stand-alone service problems.
Some reviewers say the products felt fairly priced and a good value. Others describe weak materials, strong plastic smells, and expensive return shipping. A small number of comments specifically criticize the lack of refund coverage when returns happen.
Satisfied customers mention accurate sizing, a broad selection, and quick checkout and delivery. Other shoppers report invalid tracking, parcels sent to the wrong address, long waits for reshipment, and added fees to complete delivery. These issues make the shopping experience inconsistent.
Many 5-star reviews praise durable boots, well-made bags, and stylish sunglasses. Other reports say items arrived damaged, broke after a few weeks, showed up in the wrong size, or smelled like plastic. Both strong and weak product experiences appear repeatedly.
Most complaints focus on customer support not responding and refunds not arriving after returns. Several reviews say emails went unanswered and order or delivery issues stayed unresolved. Some customers do mention helpful support and quick exchanges, but those comments appear less often than complaints about silence.
Experiences split between on-time delivery with the correct items and cases where deliveries never show up or returns remain unresolved. This divide makes outcomes hard to predict. Review patterns suggest the level of risk changes from one order to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Parka jackets quality and price were great; reviewer would recommend.
“The quality of the Ghent Parka Jackets were great.”
Boots were delivered earlier than expected and reviewer recommends them.
“it was delivered to me earlier than expected.”
Ordered slippers and received them in a few days without hassles.
“No hassles, no delays. Excellent service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Basso runs an online store selling footwear, bags, apparel, and related accessories. Product pages include photos, size charts, and material details to guide purchases. Shipping options, delivery estimates, and the returns policy appear on product and help pages. Customers can pay with common methods through secure checkout and use a contact channel for questions. The catalog covers seasonal outerwear, different footwear styles, and fashion accessories.