Customers often point to repeat service problems with deliveries, returns, and refunds. Shoppers describe gift vouchers that cannot be used and a returns portal that sometimes prevents returns. Many satisfied buyers praise the fit and pricing. Communication ranges from quick help from a real person to long runs of automated replies.
Examples from available reviews (Dec 2021 โ Mar 2026).
Received gift voucher without PIN and cannot use refund.
“it has no PIN number so I cannot use it to purchase replacements!”
Good products, low prices, and fast delivery.
“Great products, great prices, fast delivery :)”
Customer service used repeated AI responses and refused a timely return.
“Repeated AI answers with no actual human.”
Customer service agent Kai responded quickly and resolved problem.
“worker named Kai was very fast and nice in responding and resolving the problem.”
Reviews frequently mention late or missing deliveries and orders arriving incomplete. Several customers say refunds were issued as gift vouchers with unusable PINs, or that refunds were delayed after returns. A smaller group reports that support resolved the problem successfully.
Several reviewers highlight low prices and acceptable quality, especially during sales. Complaints focus on high return shipping fees and being charged to return faulty items. Negative comments about value show up more often than praise for long-term durability.
Users report glitches in the returns portal and broken tracking that stop returns and exchanges. Some say the size guide was inaccurate and caused delays. Positive notes about easy checkout or early delivery appear, but less often.
Many reviews say items fit well, feel comfortable, and meet price expectations during promotions. A smaller number mention products arriving damaged or faulty. Praise for fit, including options for taller customers, appears regularly.
Many reviews complain about automated replies, slow responses, and repeated bot messages. Several posts call out a named agent (Kai) and a few other representatives for quick, effective help. Positive human support appears, but complaints about automation clearly dominate.
Feedback shows a clear split between satisfaction with the products and frustration with service. Low ratings center on delivery, returns, and refund handling. High ratings point to fit, price, and occasional strong help from an agent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท Reviews (20) ยท Reviews (1) ยท Quotes shortened ยท As of: March 2026
Express order did not arrive on time and customer support was unhelpful.
“your order will be with you in up to 3 business days.”
Return denied due to purchase date and customer service was slow and unhelpful.
“they would not accept the return...”
Order placed months ago never arrived and company did not respond.
“never received my order.”
Customer service used repeated AI responses and refused a timely return.
“Repeated AI answers with no actual human.”
Items not shipped or received after two weeks and refund request ignored.
“my items havenโt been received or shipped out.”
Returned items but was given a gift certificate and customer service didn't resolve it.
“Been a battle ever since to try and get my gift certificate.”
Missed return window by one day and company refused refund or exchange for ripped jeans.
“I missed their return window by one day”
Items overdue by a week and customer service unresponsive, no refund received.
“Still waiting for my items a week after it should have been delivered.”
Company sent the wrong item and offered partial refund while charging return shipping.
“they sent me the wrong รญtem and they want to give me half of what i paid for”
Paid for express shipping but package arrived a week late and no refund response.
“the package arrived a week later.”
Returned items but still waiting for a refund after weeks and messages ignored.
“2 and half weeks later, no refund, messages ignored”
Customer service provided inadequate bot responses and failed to resolve refund issues.
“speak with a bot that has such inadequate responses”
Received a gift voucher without PIN and hasn't received refund despite contact attempts.
“gift voucher without the 4 digit pin code”
Reviewer states products, service, and price were great.
“Great company, products, service, price. Thanks!”
Reviewer criticizes response times and management, calling the branch incompetent.
“Disgusting response times.”
Received damaged trousers and unhappy they charge for returns.
“they charge you for returning a faulty product too”
Partial delivery and no response; refund or resend requested.
“keep getting the runaround I havenโt heard from them Since August”
Order not received and company took no action to help.
“Order not received.”
Returned trousers and waited almost three weeks for refund.
“it then took them almost 3 weeks to refund me.”
Customer service agent Kai responded quickly and resolved problem.
“worker named Kai was very fast and nice in responding and resolving the problem.”
Accuses company of fraud and calls them liars.
“Avoid this company are lairers and fraudsters”
Company consistently helps the reviewer.
“Great, they help me always”
Quick, efficient customer service resolved the issue.
“Perfect customer service quick efficient response boohooMAN to the world”
Only automated replies and no real responses to inquiries.
“Nobody answers to anything, only automated reply's”
Order charged twice and refund delayed for weeks.
“Somehow it took my order out twice so got two packages and the money out twice.”
Returned items were signed for but only one refunded.
“Return parcel was signed for but only one t-shirt was refunded.”
Returned items delivered back but no refund and no replies.
“we are still waiting on a refund”
Next-day delivery failed and customer service ignored refund requests.
“I didn't get the items until about half an hour before I was due to leave”
Order never arrived and tracking failed; refund/reship refused.
“Tracking has never worked since the day Placed.”
Inaccurate size guide and unresponsive support prevented timely exchange.
“Their size guide was inaccurate”
Took a week and multiple contacts, then issue resolved.
“Heard back after a week of initial report and having to contact through multiple channels.”
Agent Kai provided effective and genuine help.
“Kai is a great guy. He helped me effectively and really genuinely.”
Process took a very long time.
“Took forever”
Courier showed delivered but customer service unresponsive and unhelpful.
“Their customer service team is non exsitant!!!!!”
Returns take very long and refund still not received.
“returns take forever - Iโve still not received my refund”
Order delayed for a time-sensitive gift and customer service refused meaningful help.
“I will never place another order with Boohooman again.”
Only part of the order arrived and repeated contacts received no refund or help.
“I spent ยฃ198 for 12 items and I only received 4.”
Return failed due to invalid order number and company didn't respond to emails.
“the site stated the number was invalid”
Clothes were comfortable and arrived a day early.
“Comfortable clothes and arrived 1 day early”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BoohooMAN is a UK online menswear retailer selling clothing, footwear, and accessories. It sells through its website and mobile shopping channels, with seasonal drops and frequent promotions. The brand focuses on younger male shoppers, offering fast-fashion styles in a range of sizes. BoohooMAN ships internationally and provides several delivery choices, including express options.