Customers often point to repeat service problems with deliveries, returns, and refunds. Shoppers describe gift vouchers that cannot be used and a returns portal that sometimes prevents returns. Many satisfied buyers praise the fit and pricing. Communication ranges from quick help from a real person to long runs of automated replies.
Examples from available reviews (Dec 2021 โ Mar 2026).
Received gift voucher without PIN and cannot use refund.
“it has no PIN number so I cannot use it to purchase replacements!”
Good products, low prices, and fast delivery.
“Great products, great prices, fast delivery :)”
Customer service used repeated AI responses and refused a timely return.
“Repeated AI answers with no actual human.”
Customer service agent Kai responded quickly and resolved problem.
“worker named Kai was very fast and nice in responding and resolving the problem.”
Reviews frequently mention late or missing deliveries and orders arriving incomplete. Several customers say refunds were issued as gift vouchers with unusable PINs, or that refunds were delayed after returns. A smaller group reports that support resolved the problem successfully.
Several reviewers highlight low prices and acceptable quality, especially during sales. Complaints focus on high return shipping fees and being charged to return faulty items. Negative comments about value show up more often than praise for long-term durability.
Users report glitches in the returns portal and broken tracking that stop returns and exchanges. Some say the size guide was inaccurate and caused delays. Positive notes about easy checkout or early delivery appear, but less often.
Many reviews say items fit well, feel comfortable, and meet price expectations during promotions. A smaller number mention products arriving damaged or faulty. Praise for fit, including options for taller customers, appears regularly.
Many reviews complain about automated replies, slow responses, and repeated bot messages. Several posts call out a named agent (Kai) and a few other representatives for quick, effective help. Positive human support appears, but complaints about automation clearly dominate.
Feedback shows a clear split between satisfaction with the products and frustration with service. Low ratings center on delivery, returns, and refund handling. High ratings point to fit, price, and occasional strong help from an agent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท Reviews (20) ยท Reviews (1) ยท Quotes shortened ยท As of: March 2026
I have purchased from boohooMAN several times in the past and I have never had any issues with the company before this. I usually shop with them all the time and everything has always went smoothly. Just lately, I received merchandise that seem used and open that I had to return. I was very disappointed but their customer service was great. They handled the matter very professionally and I was pleased with the way they communicated with me. I hope that in the future, things would be a lot better. I know that I will continue to shop with them because their prices are amazing and the quality of their clothing is great too. However, I would suggest that they triple check their items before sending them out to customers to avoid problems like this again. I was a little concerned but they did a good job at making me feel secure and that everything will be fine.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BoohooMAN is a UK online menswear retailer selling clothing, footwear, and accessories. It sells through its website and mobile shopping channels, with seasonal drops and frequent promotions. The brand focuses on younger male shoppers, offering fast-fashion styles in a range of sizes. BoohooMAN ships internationally and provides several delivery choices, including express options.