Many customers praise fast delivery, accurate descriptions, and low prices on furniture, garden items, and appliances. Several reviews mention sturdy builds and an easy ordering process. Another group says orders never arrived, parts were missing or broken, and support either refused refunds or stayed silent. Multiple reviews also point to defects that created safety risks or left products unusable.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick shipping and timely delivery.
“Quick shipping”
Support responded promptly and resolved the issue efficiently.
“The response was prompt, and the issue was resolved effectively and efficiently.”
Item not delivered and refund refused; customer service was unhelpful.
“I paid for an item that was never delivered”
Pushchair wheel fell off while walking, posing serious safety risk.
“The tandem pushchair wheel fell off”
Many reviews describe helpful, professional staff who fixed delivery issues or replaced broken parts quickly. Another cluster shares problems that never got resolved, including deliveries sent to the wrong address, refunds denied, and no follow-up after damage claims. Several customers also mention inconsistent handling and return steps that were hard to understand.
Reviewers often point to competitive pricing and strong value for furniture, outdoor gear, and appliances. Value-for-money praise shows up frequently, while price complaints are rare in these reviews.
Many customers say the site is easy to use, ordering is simple, and shipping is fast. Multiple reviews also describe installation and assembly setbacks, with unclear instructions and parts that didn’t line up, which stretched setup time.
Many reviews say items feel durable, look well made, and match the photos and descriptions. Others report defects and safety failures, including products collapsing, wheels coming off, weak fabric, and color differences that led to returns or replacements.
Some customers report quick, professional replies and clear shipping updates from support. Others say they received no shipping updates, got no response after reporting damage, and questioned whether outside reviews were genuine.
Many buyers are happy with the price, quick delivery, and products that do what they need. A notable subset ran into service breakdowns that were never fixed, leading to missing orders, refused refunds, or safety issues. Reviews show a sharp split between smooth purchases and cases where support did not resolve the problem.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Garden chairs were cheaper, well packaged, and arrived quickly.
“Cheaper than anywhere else.”
Seller provided good, caring customer service.
“good customer service”
Order delayed, refund refused, and poor customer service response.
“I asked for a refund and they said no.”
Tandem pram lacked sufficient seat space and was unusable for intended children.
“It is not fit for purpose.”
Company refuses to sell spare parts, making repairs impossible.
“it is not their policy to sell spare parts to customers”
Item not delivered and refund refused; customer service was unhelpful.
“I paid for an item that was never delivered”
Customer support and communication were excellent; delivery was quick and safe.
“Excellent customer support throughout my purchase.”
Chair is good but assembly instructions were inadequate and unclear.
“assembly instructions were terrible.”
Part missing and customer service could not resolve the issue.
“there is a part missing.”
Reviewer doubts the authenticity of the company's TrustPilot reviews.
“how can I trust any of these reviews?!”
Play kitchen arrived missing and broken pieces; company won't send replacements.
“it was missing pieces and broken pieces”
Products and delivery met expectations; customer service accommodated delivery delay.
“products I have purchased and the quality and delivery I can't fault.”
Cat tree arrived quickly and reviewer is very pleased.
“super fast delivery”
Order cancelled without notice, causing Christmas delivery failure.
“They cancelled an order without informing me”
Customer service resolved a driver issue and delivered the order.
“she fixed and I received my order”
Issues were resolved quickly by professional staff.
“Absolutely professionals and very quickly evrithing was sorted”
Payment was taken but company has no record and won't resolve.
“Costway have helped themselves to £179.95 from my bank account”
Christmas tree fell apart before being decorated; reviewer will not buy again.
“Terrible christmas tree its all falling apart”
Review about a dangerous product was not published.
“The review was still not published.”
Pushchair wheel fell off while walking, posing serious safety risk.
“The tandem pushchair wheel fell off”
Website was easy to use and delivery updates provided.
“found their website easy to use”
No shipping updates were provided, causing frustration.
“Zero updates on shipping”
Product, price, and delivery were all very good.
“Great product, good price, great delivery.”
Purchased an outdoor stove and was very satisfied with it.
“This was very great product and I am very satisfied with it.”
They do not accept returns.
“Do not accept returns”
Multiple purchases satisfied; will buy again.
“have been very happy with their products and service.”
Initial delivery caused damage but supervisor arranged a refund.
“I WAS GIVEN BACK A REFUND FROM COSTWAY”
Air conditioners are great; customer service handled returns excellently.
“customer service was excellent!”
Support responded promptly and resolved the issue efficiently.
“The response was prompt, and the issue was resolved effectively and efficiently.”
Customer service replaced a faulty air conditioner component promptly.
“Great and professional customer service.”
Company communicated quickly; purchase and shipping were easy and fast.
“communicating quickly and professionally”
Air conditioner failed after one season and support refused help.
“They would not help at all.”
Received a coffee table that did not match pictured color.
“not even close to the colour that was shown”
Customer service changed the order and the washer arrived quickly.
“Carla at customer service was great to deal with.”
I am very pleased; purchases meet all my expectations.
“they meet all my expectations.”
Website is easy to navigate with many budget-friendly options.
“The website is relatively easy to navigate.”
You may need to repeatedly contact them and pay extra costs.
“Don't buy guys”
Seats were great and price was the best available.
“This price was the best anywhere.”
Blue side tables were sturdy and easy to assemble.
“very nice and very sturdy and very easy to put together.”
Return process is confusing, case-by-case, and often charged.
“The return process in confusing and convoluted.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Costway runs an online store for home goods, furniture, outdoor equipment, appliances, and baby products. The site offers product pages with photos and specs, plus online checkout for direct purchases. Orders ship via third-party carriers from company warehouses to domestic and international addresses. Customers can reach support online for order questions, returns, and warranty requests.