Many customers praise fast delivery, accurate descriptions, and low prices on furniture, garden items, and appliances. Several reviews mention sturdy builds and an easy ordering process. Another group says orders never arrived, parts were missing or broken, and support either refused refunds or stayed silent. Multiple reviews also point to defects that created safety risks or left products unusable.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick shipping and timely delivery.
“Quick shipping”
Support responded promptly and resolved the issue efficiently.
“The response was prompt, and the issue was resolved effectively and efficiently.”
Item not delivered and refund refused; customer service was unhelpful.
“I paid for an item that was never delivered”
Pushchair wheel fell off while walking, posing serious safety risk.
“The tandem pushchair wheel fell off”
Many reviews describe helpful, professional staff who fixed delivery issues or replaced broken parts quickly. Another cluster shares problems that never got resolved, including deliveries sent to the wrong address, refunds denied, and no follow-up after damage claims. Several customers also mention inconsistent handling and return steps that were hard to understand.
Reviewers often point to competitive pricing and strong value for furniture, outdoor gear, and appliances. Value-for-money praise shows up frequently, while price complaints are rare in these reviews.
Many customers say the site is easy to use, ordering is simple, and shipping is fast. Multiple reviews also describe installation and assembly setbacks, with unclear instructions and parts that didn’t line up, which stretched setup time.
Many reviews say items feel durable, look well made, and match the photos and descriptions. Others report defects and safety failures, including products collapsing, wheels coming off, weak fabric, and color differences that led to returns or replacements.
Some customers report quick, professional replies and clear shipping updates from support. Others say they received no shipping updates, got no response after reporting damage, and questioned whether outside reviews were genuine.
Many buyers are happy with the price, quick delivery, and products that do what they need. A notable subset ran into service breakdowns that were never fixed, leading to missing orders, refused refunds, or safety issues. Reviews show a sharp split between smooth purchases and cases where support did not resolve the problem.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
My husband and I are SO happy with the 2-seat swing we received! We love it!!!!!!!!! It is exactly what we were looking for at a great price. We received our order within a week of ordering and we had a great experience with the company. The swing is well constructed, sturdy and very easy to assemble. It's comfortable and very relaxing, and it really helps us to relax, meditate and enjoy the beautiful view from our yard. We will likely be ordering another swing in the future. I would also recommend this product to anyone who wants to relax after a long day at work or school.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Costway runs an online store for home goods, furniture, outdoor equipment, appliances, and baby products. The site offers product pages with photos and specs, plus online checkout for direct purchases. Orders ship via third-party carriers from company warehouses to domestic and international addresses. Customers can reach support online for order questions, returns, and warranty requests.