Many customers say the custom covers fit well, with neat seams and quick shipping. Several buyers credit the design team with turning drawings into finished covers and double-checking measurements. A clear set of complaints focuses on shipping errors, wrong items, and refund or return requests that remain unresolved. Some users also mention that measuring for custom pieces can be tricky and that differences between material options are not clearly explained.
Examples from available reviews (Nov 2021 – Mar 2026).
Multiple incorrect tracking numbers and poor customer service communication.
“they sent 4 different non-working FedEx tracking numbers”
Design team responded rapidly and delivered perfectly fitting custom covers.
“the design team rapidly responded to my emails”
Tarps were oversized and company refused remake or refund then stopped responding.
“They added their 1-2 inch leeway anyways”
Measurements on website guided purchase; cover fit beautifully.
“The price, timing from ordering to delivery, and fit for purpose was very good.”
Many reviews describe responsive, hands-on help from designers who confirm measurements and produce made-to-order covers. Another group recounts unresolved failures, including incorrect shipments, cancellations that were cancelled, and remakes or refunds that were denied. These negative accounts point to weak problem-solving after the sale.
Numerous customers say the price feels fair for the quality and delivery speed. A smaller group reports billing problems or surprise shipping charges and asked for refunds that did not come through. Those billing and refund issues weigh heavily on value perceptions.
Several reviewers like the online ordering process and the step where measurements get reviewed before production. Others caution that measuring for custom covers is hard for non-experts and that some covers need tweaks for side trays or extra clearance. Repeat buyers describe easy reordering and consistently dependable fit.
Most reviews point to durable materials, clean seams, and covers that match the provided measurements. Some say the material feels low quality, mention internal glued plastics that could rub paint, report items that are too large or too small, and note that differences between material types are unclear. Complaints about wrong sizes and poor material quality show up often in negative reviews.
Many buyers describe quick, clear replies from design and support teams before and after purchase. Others report missing delivery updates, multiple incorrect tracking numbers, and staff who did not change delivery addresses or read customer notes. These communication breakdowns often appear alongside unresolved order problems.
Many reviews describe very smooth orders: accurate custom builds, on-time shipping, and repeat purchases. A sizable, outspoken group reports serious issues, including wrong or poorly made items, difficult returns, and little follow-up. Overall, feedback splits between dependable custom orders and high-impact service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Multiple incorrect tracking numbers and poor customer service communication.
“they sent 4 different non-working FedEx tracking numbers”
Fabric is nice but internal glued material may damage paint.
“Very nice fabric but where are the seams inside it has a kind of glued plastic that in my opinion will surely damage the paint..”
Measurements on website guided purchase; cover fit beautifully.
“The price, timing from ordering to delivery, and fit for purpose was very good.”
Measuring for custom covers is difficult; allow appropriate extra room.
“It’s quite difficult for the average person to measure and allow for items that they may not understand, when the cover is made it’s usually to late”
Custom cover met expectations; ordering and delivery were quick.
“Custom cover turned out great!”
Product quality inferior to previous purchase and may not withstand wind.
“The product was of an inferior quality than the previous one ordered.”
Good quality, proper fit, timely delivery; would purchase again.
“Good quality, fit good, received in timely manner, I would certainly purchase again”
Well-made cover matched measurements with excellent seams and timely shipping.
“Seams and finish on cover very high standard.”
Product was great and priced well.
“Great product for great price.”
Poor material and unresolved refund requests despite repeated calls.
“The material for both orders was terrible.”
Top-notch material, fast production and shipping; highly recommended.
“This cover is top notch quality material”
Staff failed to change delivery address and customer hasn't received cover.
“I contacted your company 3 times to try and get the delivery address changed from a post office box.”
Top-line material fits well but differences between material types unclear.
“i don't see any difference in the 3 types of material quality they offer .”
Design team responded rapidly and delivered perfectly fitting custom covers.
“the design team rapidly responded to my emails”
I experienced excellent service from the company.
“Excellent service.”
Designers converted concept drawing into a perfect custom cover.
“Designers took my concept drawing of the cover I wanted and built it perfectly.”
Responsive communication and accurate product delivery created a pleasant experience.
“Responded quickly with clear explanations to all my questions both pre- and post-purchase.”
Cover was awesome and a perfect fit.
“The cover is awesome and perfect.”
The product quality was excellent and satisfying.
“Excellent product and quality”
Clear communication, good materials, attentive workmanship, and timely delivery.
“Great communication and attention to detail. Nice material and workmanship. Timely delivery.”
Received wrong poor-quality product and company failed to resolve return.
“The product delivered was clearly wrong - for example, it was supposed to have a kREMOVEDcover for the grill kREMOVEDand no such component was a part of the product”
Company sent a much smaller item than ordered and made returns difficult.
“they are a scam.”
Tarps were oversized and company refused remake or refund then stopped responding.
“They added their 1-2 inch leeway anyways”
Received a cover far too large for an offset smoker and poor experience.
“I finally get a cover that could fit my swimming pool not an offset smoker-this is a joke of a company.”
Unable to cancel an on-hold order despite multiple contacts and promises.
“I have been trying to cancel a custom order that was put on hold (not in production yet) since Oct 30 and it is now Nov 7.”
Ordering was easy and service was prompt; cover fits well.
“Easy to order and prompt service good workmanship and it fits!”
Repeat buyer praises product durability, quick delivery, and perfect fit.
“it arrived quickly, fits perfectly, and looks beautiful!”
Customer service collaborated on cover design and was helpful.
“Good customer service and I like the way they worked with me in design of the cover.”
Easy online ordering, fast international shipping, and consistent perfect fit.
“fits perfect every time!”
Ordering was easy; designers verified measurements and delivery was quick.
“Designers reviewed every measurement to ensure correct measurements.”
Company asked multiple questions and produced an awesome custom cover.
“When I received it teh cover was AWESOME!”
Custom covers fit perfectly and customer service was helpful.
“My custom covers are perfect!”
Perfect size and material; very easy, no installation needed.
“Perfect size.”
Cover will not fit properly without side trays; may need shortening.
“Coveral will not go down.”
Six covers arrived on time and all fit perfectly.
“All my covers arrived on time and all ( 6 ) fit perfectly !!!!!!”
Efficient process; high-quality cover matched color and fit expectations.
“High quality cover and perfect color and fit.”
Seat cushion covers matched originals and were very good quality.
“very good quality, exactly like the originals.”
Ordering was easy and the product quality was great.
“Easy to order and great quality”
Fair price with quality product and fast delivery.
“Fair price, quality product and fast delivery.”
Repeat customer praises ease of use and consistent great quality.
“Covers & All always make everything so easy.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Covers And All makes custom covers and tarps for patio furniture, grills, boats, pools, and outdoor equipment. Customers can submit measurements and concept drawings, and the company reviews designs to confirm fit before production. The shop cuts and sews products, finishes seams, and offers different fabric types and coatings. It ships orders within the country and internationally, and the online store supports custom specs and multiple material choices.