Reviewers often describe Crazy Factory as a place to buy body jewelry that’s both affordable and solidly made, with a no-fuss website. Many mention ordering again and being happy with the materials and packaging. Shipping comes up as the main issue: some orders arrive late, go missing, or show as delivered to the wrong address. In those cases, several customers say support replies were slow or never came.
Examples from available reviews (Apr 2022 – Mar 2026).
Parcel lost twice, poor problem solving, refund only after two months.
“After 2 full months I finally got the refund and that was the only good thing”
Order delayed and emails about tracking received no response.
“I’ve emailed them about my order and how to track it but I haven’t received a reply.”
Good quality-to-price ratio, large selection, and fast shipping.
“Good quality/price, huge selection, fast shipping.”
Long-time customer finds jewelry affordable and consistently good quality.
“jewelry is very cheap to buy and is always of good quality.”
Several reviews describe delivery problems, including missing parcels and shipments left at the wrong address. Some customers say refunds took a long time, or didn’t arrive until months later. Others report on-time delivery and say support replaced orders after they reached out.
Many reviewers point to low prices paired with good quality, saying the items feel affordable and worth it. Repeat buyers often note the value stays consistent from order to order. A small number of comments question price differences in the app.
Many users say the site is easy to navigate and ordering feels straightforward. Some reviews mention weak search and filtering, especially the lack of sorting by size or thickness. A few people ask for more payment options.
A large share of reviews praise the materials, durability, and tidy packaging. Some customers mention occasional issues like faulty threads, parts coming loose, or items that cause irritation. A few reviews call out allergy-safe materials.
Common complaints mention missing tracking details and emails about orders going unanswered. Other reviewers describe fast, helpful email replies that fixed delivery issues. Communication problems often show up alongside reports of lost or delayed shipments.
Reviews show a clear divide between happy repeat buyers and customers who ran into delivery or support problems. Positive experiences focus on quality and price. Negative overall ratings usually follow orders that never arrived or slow replies from customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Site search sometimes hides many items despite showing large totals.
“you can't see all the items”
Orders fulfilled; good quality and better-than-average price.
“the quality is great and the price is better than most.”
Website is easy to use and prices are affordable.
“its affordable and easy to use the website i like it”
Good product but lacking shipment tracking and returns problematic for allergies.
“would have been better to be able to track the shipment.”
Reviewer consistently finds the purchases amazing.
“Always amazing!!”
Order arrived on time; piercings good quality though one ring needed adjusting.
“The piercings look great and are of good quality.”
Generally happy but several piercings had faulty threads this order.
“Some of the treads on the piercings are Fu....”
Products are quality and offered in a wide variety of styles.
“Quality products and a wide variety of styles to choose from.”
Good quality products, fair prices, and responsive customer service replacing lost order.
“I emailed them and had a reply within hours and had the items within a week.”
Long wait nearly a month with no tracking information or location.
“I'm still waiting for my order and it's been almost a month...”
Ordering was quick and delivery arrived on time.
“Quick and easy ordering and delivery on time”
Products are nice and very reasonably priced.
“Nice products, very reasonable priced.”
Reviewer repeats strong positive praise about the product.
“Too good. Too good.”
Products are quality and packaged excellently.
“Quality products, excellent packaging”
Reviewer reports poor product quality.
“Quality was crap 😔”
Order not received after 21 days and lacks tracking, reviewer advises against buying.
“It’s has been 21 days and I still don’t have my order.”
Found exactly the jewelry sought and it was in stock.
“Exactly the jewellery I was.looking for and in stock.”
Orders are always correct with perfect material quality and coupons.
“the order is always correct, the material quality is perfect, and i get free coupons🥹”
Order overdue two weeks and help center gave unhelpful responses.
“I still didn’t get my order and it’s been two weeks since it was supposed be delivered.”
Regular buyer praises good quality, great prices, and trustworthiness.
“Piercings are great quality and at great price.”
Product differed from description and company cited photos showing white effect.
“they have come with white marble effect throughout them.”
Good quality, fast shipping, and receiving many compliments.
“Good quality, fast shipping, adorable piercing.”
Huge selection, fair prices, and excellent piercing quality.
“The quality of the piercings is excellent”
Long-term customer finds nickel-free products durable and reliable.
“I have over 3-4 years old earrings and i use those daily”
Long-term customer satisfied with high-quality products and reliable delivery.
“I've been shopping at Crazy Factory for 16 years now!”
Site has wide variety but lacks MBWay payment option.
“Apenas gostaria que tivessem disponível o método de pagamento por MBWay”
Paid for shipping but items never arrived and customer support failed.
“ive paid 50 bucks for my shipping and it never came”
Piercings don't cause allergy and are comfortable to wear.
“mas com estes até posso dormir com eles que não me fazem alergia.”
Wide piercing range and discounts through reward system.
“thanks to reward-system you'll get discount!”
Repeated orders for various piercings with satisfying price and quality.
“je n'ai jamais étais déçu”
Great service, excellent quality, affordable prices, and friendly support.
“Great service. As always.”
Wide selection, perfect packaging, and reasonably fast shipping.
“Emballage parfait et envoie assez rapide.”
Purchased favorite belly piercing multiple times and received many compliments.
“I have orderd this same piercing 3 times”
Order delivered to unknown address and reviewer will not receive it.
“it's now marked as delivered and i won't receive it.”
Ordered wrong sizes but loves the huge variety of piercings and tunnels.
“I love crazy factory because of it's huge variety of models of piercings and tunnels.”
Not the best or prettiest but clearly good value piercing products.
“helt klart prisvärda piercingar.”
Site sells the cheapest tunnels and a wide selection of piercings.
“BEST SITE THAT SELL TUNNELS AND PIERCINGS”
Provides affordable, quality jewelry suitable for piercing beginners.
“Crazy Factory provides affordable, quality jewelry”
Reviewer asks why app prices are significantly higher than elsewhere.
“Why The prices on the app are so much higher?”
Go-to source for surgical steel earrings safe for allergic customers.
“crazy factory is my go to place for surgical steel earrings”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Crazy Factory is an online shop for body jewelry and piercing supplies. It sells rings, labrets, tunnels, and related accessories via its website and app. Product pages usually show size and material details along with the price. Customers order online and can contact support through the company’s listed channels.