Reviewers often describe Crazy Factory as a place to buy body jewelry thatโs both affordable and solidly made, with a no-fuss website. Many mention ordering again and being happy with the materials and packaging. Shipping comes up as the main issue: some orders arrive late, go missing, or show as delivered to the wrong address. In those cases, several customers say support replies were slow or never came.
Examples from available reviews (Apr 2022 โ Mar 2026).
Parcel lost twice, poor problem solving, refund only after two months.
“After 2 full months I finally got the refund and that was the only good thing”
Order delayed and emails about tracking received no response.
“Iโve emailed them about my order and how to track it but I havenโt received a reply.”
Good quality-to-price ratio, large selection, and fast shipping.
“Good quality/price, huge selection, fast shipping.”
Long-time customer finds jewelry affordable and consistently good quality.
“jewelry is very cheap to buy and is always of good quality.”
Several reviews describe delivery problems, including missing parcels and shipments left at the wrong address. Some customers say refunds took a long time, or didnโt arrive until months later. Others report on-time delivery and say support replaced orders after they reached out.
Many reviewers point to low prices paired with good quality, saying the items feel affordable and worth it. Repeat buyers often note the value stays consistent from order to order. A small number of comments question price differences in the app.
Many users say the site is easy to navigate and ordering feels straightforward. Some reviews mention weak search and filtering, especially the lack of sorting by size or thickness. A few people ask for more payment options.
A large share of reviews praise the materials, durability, and tidy packaging. Some customers mention occasional issues like faulty threads, parts coming loose, or items that cause irritation. A few reviews call out allergy-safe materials.
Common complaints mention missing tracking details and emails about orders going unanswered. Other reviewers describe fast, helpful email replies that fixed delivery issues. Communication problems often show up alongside reports of lost or delayed shipments.
Reviews show a clear divide between happy repeat buyers and customers who ran into delivery or support problems. Positive experiences focus on quality and price. Negative overall ratings usually follow orders that never arrived or slow replies from customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท Sitejabber (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: March 2026
I recently visited Crazy Factory to get a new piercing, and I must say that I had an amazing experience. The store offers a wide variety of piercings at very affordable prices, making it the perfect place for anyone looking for a great deal.
One thing that stood out to me was the quality of their products. Despite being low-cost, all of their piercings are made with top-quality materials that ensure both safety and durability. In addition, they have a huge selection of different styles and designs to choose from, making it easy to find something unique that fits your personal taste.
The customer service at Crazy Factory was also exceptional - the staff were friendly and knowledgeable about each product they offered. They took the time to answer any questions I had and ensured that my overall experience was comfortable and satisfactory.
Overall, I highly recommend Crazy Factory as the world's number one piercing shop. With over 5 million satisfied customers since 2005, you can trust them for both their affordability and excellent quality products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Crazy Factory is an online shop for body jewelry and piercing supplies. It sells rings, labrets, tunnels, and related accessories via its website and app. Product pages usually show size and material details along with the price. Customers order online and can contact support through the companyโs listed channels.