Customers often mention fast shipping, effective products, and friendly staff. Many point to strong value and say they’ve bought again. Several reviews describe serious product problems, including foreign matter and unsealed packages. Some customers also report missing items and poor follow-up after issues.
Examples from available reviews (Sep 2020 – Feb 2026).
Consistent quality products, excellent shipping and customer service experience.
“quality products, excellent shipping time, great customer service”
Product excellent quality and great price; will reorder many times.
“Amazing Value- The product is excellent quality”
Reviewer found rat turds in their order of THC-A flower.
“I discovered it has Ratt Turds in my order I received.”
Only five of eleven ordered joints were received and no response.
“I received 5 out of the 11 emailed and no response yet”
Many reviewers describe quick fulfillment and helpful staff who handle routine questions. Other reviews mention slow shipping, declined orders, or delayed deliveries that needed follow-up. A few call out missing tracking updates and USPS delivery issues.
Reviews often highlight low prices and repeat purchases tied to good value. Some long-time customers say prices rose unexpectedly and the higher costs frustrated them. Positive value comments often include plans to order again.
Several buyers say the website is easy to use and checkout is simple. A noticeable share of complaints mention payment denials, cancelled orders, and trouble placing orders. Repeat customers describe consistent reorders and occasional free extras.
Many reviews say the products work as expected and feel consistent for relief. Multiple reports describe contamination and broken packaging, including foreign material found in orders. One review alleges product adulteration, and it appears rarely.
Many reviews mention responsive phone support and quick email replies for routine questions. Another group reports no response about missing items, missing order confirmations, or sudden cancellations without explanation. Several complaints also cite payment denials and account bans.
Feedback splits between very satisfied customers and serious complaints about safety and service. Positive reviews point to fast shipping, effective products, and helpful staff. Negative reviews focus on contamination, missing items, and little communication after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Package arrived opened with unsealed mylar bag and strong smell.
“the mylar bag was not vacuum sealed”
Reviewer alleges product was laced with meth causing cardiac arrest.
“THEY ARE LACING IT WITH METHAMPHETAMINE.”
Product excellent quality and great price; will reorder many times.
“Amazing Value- The product is excellent quality”
Reviewer advises not to use USPS due to unreliability.
“Please don't use USPS. Can't be trusted.”
Great deal: solid flower, fast shipping, reviewer very happy.
“solid flower, and very fast shipping”
Order received quickly with accurate tracking; pleased with product.
“Tracking information was accurate.”
No problems; timely orders and positive overall experience with products.
“I've always gotten my orders in the mail in a timely manner.”
Only five of eleven ordered joints were received and no response.
“I received 5 out of the 11 emailed and no response yet”
Longtime customer upset about more than double price increase and packaging.
“my order from April 24 is now more than double the cost”
Unable to place order and cannot contact company; no confirmation received.
“got no confirmation”
Shipping delayed beyond promised date and customer service unresponsive.
“This is the slowest shipping I have ever dealt with”
Lack of communication despite product issues; one item moist, another dry.
“Such a lack of communication with these people”
Package not scanned at sorting center; reviewer asks if this is normal.
“hasn't been scanned out of the Vegas sorting center”
Consistent quality products, excellent shipping and customer service experience.
“quality products, excellent shipping time, great customer service”
Order was declined; refund delayed and reviewer upset at denial.
“this company decides to decline my order”
First order was excellent with extra product included; very satisfied.
“they sent me an extra bag of Pink Runtz smalls”
Order cancelled and customer banned after fraud issues; poor communication.
“They cancelled my order for fraud without a word”
Reviewer found rat turds in their order of THC-A flower.
“I discovered it has Ratt Turds in my order I received.”
Reviewer reports rat turds in batch and lack of company response.
“rat turds in a batch of mixed THCA”
Multiple orders satisfied; great budget THC-A deals for Texas customers.
“insane budget Thc-A deals”
Repeated payment denials and difficulty contacting company for resolution.
“Credit card denied repeatedly”
The only positive thing I can say about this website is it has a great selection of CBD products but everything else is 0 stars. The delivery experience is very poor. I purchased tincture oil based on the delivery date promised at the checkout page. But it has been overdue for over 10 days and no one bothers to communicate with you the delay and you need to chase & wait to hear back from customer services. I hope I will get my order at some point, or at least my money back. Don’t bother is my advice, go elsewhere even if it cost more. This company is a real waste of time. Not recommended.
Reviewer very pleased with product and service.
“Great product and great service!”
Staff are helpful and products arrive on time.
“Always helpful and friendly.”
Product helps reviewer and is the best they've tried.
“your product is the best I have tried”
Product is quality and works as intended.
“Product is quality and works as intended.”
Topical hemp provided excellent results and prompt delivery.
“I've used this topical hemp before, with excellent results.”
Product good and responsive service; delivery issue blamed on USPS.
“Not their problem U.S. Post office delivery.”
Product not received yet; reviewer will update rating upon delivery.
“I have Not Received Product ordered from Hemp Direct.”
Company praised for responsive phone service and high-quality products.
“All the products sold are pure and of the highest Quality.”
Responsive customer service, well-packaged orders, and fast delivery.
“I receive my order in 2 to 4 days.”
CBD ointment delivered quickly and relieves husband's hand aching.
“The CBD ointment was delivered very quickly.”
CBD relieved back pain better than other brands tried.
“CBD had helped me with my backpain”
Product looks good and delivery was very timely.
“Very timely in their delivery.”
Reliable, reasonably priced products delivered within a couple days.
“They get your product to you usually within a couple days”
Reviewer finds products awesome and company very reliable.
“Awesome Products! Very reliable company!”
Easy website, fast shipping, and quick customer service responses.
“Easy to use website.”
Friendly staff, rapid order responses, long-term customer loyalty.
“Staff always friendly”
Product and customer service are both praised.
“Great customer service!”
Longtime buyer recommends company for quality and fast service.
“Quality products, reasonable prices, fast shipping, and great customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Direct CBD Online runs an online store that sells hemp-derived and CBD products. The site offers tinctures, topicals, CBD flower, and other hemp goods, with product descriptions and ingredient details. Customers can order online, track shipments, and use standard payment methods. Support is available by phone and email for order and product questions.