Customers often mention fast shipping, effective products, and friendly staff. Many point to strong value and say they’ve bought again. Several reviews describe serious product problems, including foreign matter and unsealed packages. Some customers also report missing items and poor follow-up after issues.
Examples from available reviews (Sep 2020 – Feb 2026).
Consistent quality products, excellent shipping and customer service experience.
“quality products, excellent shipping time, great customer service”
Product excellent quality and great price; will reorder many times.
“Amazing Value- The product is excellent quality”
Reviewer found rat turds in their order of THC-A flower.
“I discovered it has Ratt Turds in my order I received.”
Only five of eleven ordered joints were received and no response.
“I received 5 out of the 11 emailed and no response yet”
Many reviewers describe quick fulfillment and helpful staff who handle routine questions. Other reviews mention slow shipping, declined orders, or delayed deliveries that needed follow-up. A few call out missing tracking updates and USPS delivery issues.
Reviews often highlight low prices and repeat purchases tied to good value. Some long-time customers say prices rose unexpectedly and the higher costs frustrated them. Positive value comments often include plans to order again.
Several buyers say the website is easy to use and checkout is simple. A noticeable share of complaints mention payment denials, cancelled orders, and trouble placing orders. Repeat customers describe consistent reorders and occasional free extras.
Many reviews say the products work as expected and feel consistent for relief. Multiple reports describe contamination and broken packaging, including foreign material found in orders. One review alleges product adulteration, and it appears rarely.
Many reviews mention responsive phone support and quick email replies for routine questions. Another group reports no response about missing items, missing order confirmations, or sudden cancellations without explanation. Several complaints also cite payment denials and account bans.
Feedback splits between very satisfied customers and serious complaints about safety and service. Positive reviews point to fast shipping, effective products, and helpful staff. Negative reviews focus on contamination, missing items, and little communication after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
1000 mg tincture has been great with reasonable price and fast shipping.
“I've been buying the 1000 mg tincture for a few years”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Direct CBD Online runs an online store that sells hemp-derived and CBD products. The site offers tinctures, topicals, CBD flower, and other hemp goods, with product descriptions and ingredient details. Customers can order online, track shipments, and use standard payment methods. Support is available by phone and email for order and product questions.