Many reviewers point to fast, helpful customer service, with quick refunds and speedy order fixes. Positive feedback often mentions strong seed germination and on-time shipping. Another group reports rotten or incorrect bulbs, bare roots that fell apart, missing seeds, and orders that were never resolved. Several customers also describe slow or absent replies, including no phone answer and no tracking details.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service representative Joel was very helpful and provided gardening guidance.
“Joel in the customer service area was very helpful.”
Several allium bulbs arrived rotted; customer received store credit instead of refund.
“Received several rotted allium bulbs out of a small order.”
Order shipped with no tracking and customer service unresponsive; no refund.
“no seeds and no refund.”
Good products, low prices, and fast shipping.
“Great service and great products for low prices and they ship fast!!”
Reviewers often describe customer service as responsive and helpful, with quick refunds and fast order corrections. Several reviews say specific staff members or prompt email replies made the difference in solving problems. Other reviewers report slow responses and unanswered calls, with issues left open.
Some customers cite low prices, fast shipping, and solid value on seeds and bulbs. Others say the value fell short because seed counts were small, items were missing, or refunds came as store credit instead of cash. The comments show mixed results from order to order rather than one shared view on value.
Some reviewers describe a site that’s easy to use, with immediate confirmations and tracking when it’s provided. Others report shipping that ran past the stated window and packages that arrived without tracking information. That made it harder for customers to receive items within expected planting windows.
Positive reviews report strong germination and good yields from many seed packets. Negative feedback mentions rotten bulbs, incorrect varieties, bare roots that disintegrated, and seed packets that failed or had very few seeds. These quality complaints show up across bulbs, tubers, bare roots, and seed mixes.
Many reviewers praise quick, polite email replies and clear updates about shipping or refunds. Others report no phone answer, emails that weren’t returned, or no tracking updates. The feedback includes both reliable email communication and cases where customers heard nothing back.
Some customers describe smooth orders and successful growing results, while others report serious fulfillment and quality problems that led to refunds or left orders unfilled. The reviews show a sharp split between very satisfied buyers and those who received damaged or missing items with little follow-through. Those opposing experiences shape the overall picture in these reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service representative was helpful and attempted to resolve the issue.
“I felt that she really wanted to solve my problem.”
Company offers good quality or a money-back guarantee when needed.
“good quality when you get it or your money back”
Customer service responded kindly and resolved free shipping confusion.
“I was very surprised to receive an email offering free shipping for my order.”
Company is helpful and strongly recommended by the reviewer.
“Really great company”
Customer service representative Joel was very helpful and provided gardening guidance.
“Joel in the customer service area was very helpful.”
Product quality was good and company issued a quick refund on cancellation.
“I love their good products and excellent customer service.”
Refund processed quickly after contacting customer service about order change.
“They made a refund very quickly for me.”
Several allium bulbs arrived rotted; customer received store credit instead of refund.
“Received several rotted allium bulbs out of a small order.”
Seeds generally have great germination rates.
“Great germination rates almost always !”
Prompt email response and refund processed within seven days.
“Prompt response and O was refunded after 7 days.”
Fantastic products and service with useful follow-up information and recommendations.
“Fantastic products, great service and lot of good follow-up information.”
Company fixed ordering error swiftly and offers great native seed selection.
“when I made an error in my order they responded swiftly and corrected my snafu.”
Company helped immediately about freesia bulbs and was generous when they flowered.
“Eden Brothers helped immediately when I thought there was a problem w/ freesia bulbs.”
Good products, low prices, and fast shipping.
“Great service and great products for low prices and they ship fast!!”
Products are usually high quality; damaged bulbs were refunded plus extra promptly.
“Customer service refunded the bulbs plus 10%.”
Every email was answered swiftly and positively; reviewer values reliability.
“Every email I sent in regards to my recent purchase was answered swiftly and positively.”
Company resolved a broken package issue quickly and fairly.
“I had a package break open during shipping and Eden resolved it quickly and fairly.”
Good selection and order shipped quickly.
“good selection of bulbs. my order shipped quickly.”
Seeds are fresh, grow well, and are mailed quickly.
“Seeds are fresh, they grow well, and the taste is excellent.”
Website easy to navigate with prompt confirmation and tracking.
“The website was very simple to navigate, and I received a confirmation immediately.”
Five pounds of seed grew only weed grass despite proper planting.
“The primary growth was the very tall weed grass only.”
Received canna bulbs that did not match product pictures.
“I received cannas that look nothing like the picture.”
Bought milkweed seeds that grew into Jimsonweed instead.
“the grew to be Jimsonweed”
Company unresponsive by phone and email; issues unresolved.
“Nobody answers the phone.”
Echinacea bare roots arrived in poor condition, later refunded to a gift card.
“refunded the order to the gift card I had paid with.”
Coneflower bare roots arrived disintegrated and likely won't survive.
“half of them had disintegrated by the time they arrived to us.”
Order shipped with no tracking and customer service unresponsive; no refund.
“no seeds and no refund.”
Received wrong unlabelled items and suspected the order was a scam.
“This is a scam don’t buy.”
Order confirmed and shipped quickly; seeds arrived within a week.
“Received my seeds as promised within a week.”
Most bulbs grow well; one spring shipment arrived with a missing item.
“about 85% of my bulbs have made it.”
Received rotting elephant ear bulbs and experienced poor customer service.
“THEY SENT ME ROTTING ELEPHANT EARS BULBS AND THEIR CUSTOMER SERVICE IS AWFUL.”
Shipment was delayed beyond promised 2-to-5 day schedule and took seven days.
“They told me they have a shipping schedule of 2 to 5 days.”
Seed packets contained far fewer seeds than expected for the price.
“There were fourteen seeds in one package of Vincas”
Order delayed twelve days despite nearby location; reviewer worries about quality.
“Its been 12 days since I ordered and I’m only 1 state away.”
Reviewer had a horrible experience and will not order again.
“Horrible! I will never order nothing from this site!”
Bulbs never received and customer lost money after a long runaround.
“I lost my money and no bulbs.”
One of two seed packs missing and received seeds disintegrated when watered.
“The seeds that I did receive turned to dust and dissolved as soon as they were watered.”
Lily bulbs order delayed from June until late October, missing planting season.
“They didn't ship my order until the end of October.”
Wildflower mix labeled potentially invasive and was not returnable as expected.
“Could be considered invasive in areas of USA. Check with your local agriculture office”
Canna bulbs shipped were the wrong variety despite planting many bulbs.
“They did refund, but who's gonna dig up the wrong bulbs and replant????”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eden Brothers is an online retailer that sells seeds, bulbs, tubers, and bare roots for home gardeners and small farms. The site lists flower, vegetable, herb, and native seed varieties, including heirloom and non-GMO options. Product pages usually include planting instructions, spacing and depth tips, and notes on seasonal availability. Customers order through the website, with payment, confirmation emails, and carrier tracking options available. The catalog includes single packets and bulk quantities for many types of garden projects.