Many reviewers describe ongoing fulfillment issues, including orders that never process, cancellations, and packages that don’t arrive. Several mention unexplained charges and hassles getting refunds after returns. Others praise quick shipping and sturdy clothing. Product feedback also splits clearly between items that last for years and pieces that fail after light use.
Examples from available reviews (Dec 2021 – Mar 2026).
Items never arrived and customer service refused to help adequately.
“TOTAL SCAM - items never arrived.”
Delayed shipment and unexplained PackageProtect charge caused distrust.
“an unfamiliar charge for $60.63 for PackageProtect.”
Fast shipping, good quality clothing and helpful support.
“Fast shipping, nice clothes, great quality, nice support!”
Tote strap wore badly within months and returns were refused.
“the handle is so badly worn it's about to snap.”
Complaints often focus on shipping and fulfillment problems, such as orders not being processed, long gaps in tracking, and shipments being canceled. Some reviewers say refunds were delayed, only partially issued, or hard to get. A smaller group reports quick, helpful support and defects that were resolved.
Several reviewers point to limited discounts and reduced value when returning items, saying it lowers the sense of getting a good deal. A few shoppers describe fair prices and strong value for boots and basics. Value comes up less often than shipping and quality.
Reviewers describe inconsistent sizing and fit, which then leads to returns. A few also mention missing order confirmations and account holds that stop purchases. Comments about site or shopping usability appear less often than service and product feedback.
Reviews tend to fall into two camps: items that stay in good shape for years, and items that fail early with issues like holes in soles, worn straps, pilling, or seams that rip. Several customers praise the feel of the materials and say sizing was accurate on some orders. Reports of weak workmanship and fast wear show up often enough to be a recurring issue.
Customers cite confusing messages about charges, missing confirmation emails, and trouble finding a way to contact the company. Several describe automated or unhelpful replies when shipments go wrong. A few mention clear, timely shipping updates and supportive responses.
Reviews split between very satisfied shoppers who praise quality and service, and unhappy customers who report breakdowns in fulfillment and support. The mix shows strong product wins alongside ongoing problems with operations and communication. That divide shows up in both order handling and how long products last.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Recent order unprocessed for weeks, raising trust and fulfillment concerns.
“has not shipped or even processed in over 2 weeks.”
Second pair felt low-quality, baggy, and different from photos.
“material quality feels so low and thin.”
Sale returns refused and customer service was unhelpful and chatbot-like.
“They do not explain or make clear that there are no returns on sale items.”
Older Cheeky jeans lasted years; newer ones stretched quickly but refunded.
“Everlane refunded the purchase”
Defective sweater issue was eventually resolved by customer service representative.
“they finally responded and rectified the situation.”
Reviewer expressed extreme dissatisfaction without providing additional details.
“ZERO STARS!”
Sale item arrived with perfect size and quality before Christmas.
“Size is perfect, quality is perfect.”
Ordered sweater never arrived despite repeated promises; charge disputed for refund.
“It never arrived and each time I emailed them about it they told me it was arriving the next day”
Item contained nylon contrary to listing and refund was refused.
“I was surprised to find it contained nylon”
Delayed shipment and unexplained PackageProtect charge caused distrust.
“an unfamiliar charge for $60.63 for PackageProtect.”
Weeks without shipment movement and unhelpful customer service complaints.
“Just a disaster with shipping from this company”
Refund promised but only a partial refund was proposed via PayPal.
“Everlane proposed to refund a partial amount only”
Received wrong size and offered discount code instead of easy return.
“Wrong size . Then they give a code to buy others with a 70% discount”
Automatic onward package charge applied and return instructions were poor.
“They charge $10.68 for onward package automatically wi to out asking you.”
Company cancelled most items but still shipped unwanted single item.
“Everlane cancelled all items from my order except for one.”
Order cancelled without reason and customer care provided generic answers.
“They cancelled my order out of the blue three days after it was placed”
Poor, unhelpful customer service and disappointing return policy timeframe.
“Everlane consistently has terrible and incompetent customer service.”
Twenty percent first-time discount only valid on full-price items.
“The 20% off first time purchase can only be used for full price items.”
Fast, friendly, and efficient service overall reported by customer.
“Fast, Friendly, and Efficient.”
Shipper lost package and Everlane asked for extended wait time.
“Shipper has lost item.”
Missing items and erased order history; refund later resolved.
“they issued a full refund for the undelivered items.”
Account was frozen, orders canceled, and personal data retained.
“They suddenly put my account “on hold” and canceled my order without telling me!”
User couldn't find contact email or unsubscribe option for messages.
“They're saying just email them but don't provide email address!”
Items never arrived and customer service refused to help adequately.
“TOTAL SCAM - items never arrived.”
Order tracking disappeared; package stuck overseas with no refund.
“Order number r460024244 not shipped!!”
Tank top felt like plastic and sizing ran extremely large.
“The material actually feels like woven plastic and the medium is sized like an extra large.”
Paid $177 and received nothing; tracking inconsistent and no shipment.
“I placed my order on 3rd June and paid $177 and have received nothing.”
Fast shipping, good quality clothing and helpful support.
“Fast shipping, nice clothes, great quality, nice support!”
Sandals broke after one summer; customer service did nothing.
“They have the worst quality shoes”
Tote strap wore badly within months and returns were refused.
“the handle is so badly worn it's about to snap.”
Medium fit like an XX large and return cost reduced value.
“The medium size that I ordered was more like an XX large.”
Impressed with clothing quality and prompt, clear shipping communications.
“we've been really impressed with the quality.”
Loafers developed a hole after light wear; company blamed wear.
“I found a whole in them, on the the side”
Order invisible on desktop, visible on phone, and no confirmation email.
“I never received an email confirmation for my order”
Order delayed with no tracking updates and no customer replies.
“Tracking has not been updated for two weeks”
No confirmation email and customer service failed to address the price concern.
“It is now 4 days. Very dissatisified”
Sweater developed extensive pilling, but customer service issued full refund.
“they offered a full refund for the sweater, and I was even able to keep the garment.”
Good quality clothes and great customer service reported by reviewer.
“Quality clothes and great customer service.”
Received used-looking jeans that ripped soon after wearing them.
“the jeans ripped apart on day 2”
Order not received after a month and service was terrible.
“I still have not received my order after a month.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Everlane sells men’s and women’s clothing, footwear, and accessories. It runs an ecommerce site and ships both within the country and internationally. Each product page lists materials, sizing information, and price. Everlane releases seasonal drops, runs occasional site promotions, and offers customer support and order tracking.