Many reviewers describe ongoing fulfillment issues, including orders that never process, cancellations, and packages that don’t arrive. Several mention unexplained charges and hassles getting refunds after returns. Others praise quick shipping and sturdy clothing. Product feedback also splits clearly between items that last for years and pieces that fail after light use.
Examples from available reviews (Dec 2021 – Mar 2026).
Items never arrived and customer service refused to help adequately.
“TOTAL SCAM - items never arrived.”
Delayed shipment and unexplained PackageProtect charge caused distrust.
“an unfamiliar charge for $60.63 for PackageProtect.”
Fast shipping, good quality clothing and helpful support.
“Fast shipping, nice clothes, great quality, nice support!”
Tote strap wore badly within months and returns were refused.
“the handle is so badly worn it's about to snap.”
Complaints often focus on shipping and fulfillment problems, such as orders not being processed, long gaps in tracking, and shipments being canceled. Some reviewers say refunds were delayed, only partially issued, or hard to get. A smaller group reports quick, helpful support and defects that were resolved.
Several reviewers point to limited discounts and reduced value when returning items, saying it lowers the sense of getting a good deal. A few shoppers describe fair prices and strong value for boots and basics. Value comes up less often than shipping and quality.
Reviewers describe inconsistent sizing and fit, which then leads to returns. A few also mention missing order confirmations and account holds that stop purchases. Comments about site or shopping usability appear less often than service and product feedback.
Reviews tend to fall into two camps: items that stay in good shape for years, and items that fail early with issues like holes in soles, worn straps, pilling, or seams that rip. Several customers praise the feel of the materials and say sizing was accurate on some orders. Reports of weak workmanship and fast wear show up often enough to be a recurring issue.
Customers cite confusing messages about charges, missing confirmation emails, and trouble finding a way to contact the company. Several describe automated or unhelpful replies when shipments go wrong. A few mention clear, timely shipping updates and supportive responses.
Reviews split between very satisfied shoppers who praise quality and service, and unhappy customers who report breakdowns in fulfillment and support. The mix shows strong product wins alongside ongoing problems with operations and communication. That divide shows up in both order handling and how long products last.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I feel good whenever I See my mum wear The Glove Boot I bought for her from Everlane 4 months ago. She wears it almost daily. She says it is very comfortable, stylish, unique and can go well with most of her outfits. She also wears it when attending formal and informal occasions. The love she has for this shoe makes me want to buy her 2 more pairs. The prices are reasonable, quality is great, shipment is speedy and the customer service is superfine. In other words, I have no reason to not get her another pair. She deserves it. I will also make sure I buy a pair for my wife. I need to hear her opinion about this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Everlane sells men’s and women’s clothing, footwear, and accessories. It runs an ecommerce site and ships both within the country and internationally. Each product page lists materials, sizing information, and price. Everlane releases seasonal drops, runs occasional site promotions, and offers customer support and order tracking.