Reviews split sharply between shoppers who like the selection, prices, and quick deliveries and those who deal with canceled orders, slow refunds, and disappointing fabric. Many mention stock shown as available that later isn’t, followed by long waits for promised refunds. A smaller group describes great customer service with fast fixes. A few reviews allege very serious service incidents, which stand in stark contrast to the positive experiences.
Examples from available reviews (Apr 2010 – Feb 2026).
Repeat buyer is very satisfied with selection, price, service, and delivery.
“I am extremely satisfied with the selections, price, customer service and delivery.”
One item was out of stock and refund still pending after 25 days.
“now 25 days later still have not received my refund for the item they were out of.”
Outdoor fabric molded within six months causing significant loss and frustration.
“The material is not outdoor material as the material started getting moldy within six months.”
Security allegedly assaulted customers and forced deletion of photos.
“my Jaw bone has been smashed to floor.”
Several reviewers say customer service handled issues well and processed refunds quickly. Other reviews describe rude staff or aggressive in-person incidents; these claims are uncommon but serious. Longtime customers often mention steady service and on-time deliveries.
Some shoppers point to low prices and good deals compared with other stores. Others say the fabric quality has dropped or doesn’t match the description, which hurts the value. A smaller number also note prices are higher than they remember.
Many reviews mention canceled orders, items shown as in stock that turn out to be unavailable, and late shipments that throw off projects. Some customers also report slower postal or shipping times than the promised delivery window. A few mention site issues like billing and shipping mismatches, but these come up rarely.
Many reviewers report uneven cutting, incorrect yardage, pattern mismatches, and fiber content that doesn’t match the label. Several also mention defects such as mold, poor stitching, or suspected fake branded items. Positive comments about accurate, high-quality upholstery and velvet orders appear too, but less often than the quality complaints.
Many reviews focus on refunds that take a long time or never arrive, plus little to no response after cancellations. Multiple buyers say sale items get canceled after purchase even though the site still shows them as available. A few isolated reviews allege unauthorized card activity and weak follow-up after escalation.
Sentiment is divided between strong praise for selection and pricing and strong frustration with fulfillment and quality. Negative reviews often center on failed orders and refund problems, while positive ones highlight repeat buying and dependable service. Across ratings, the gap between glowing feedback and severe complaints stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer felt mistreated by rude staff and camera policy.
“They are rude and not having your cameras to click pictures with your friends is a total put off !”
Reviewer claims the company is a scam without further detail.
“These are scamet”
Customer received a rude response and lacks order or refund information.
“actually you made your order on the 5th so it’s not been a week”
Customer received an apparently fake item and faced costly return process.
“Item was fake - had no leather trimming and dodgy stitching.”
Fabric advertised as organic contained polyester and required calls to reimburse.
“A fabric they advertised as 'organic cotton' turned out to be more like %20-%30 polyester”
Order canceled for out-of-stock item but no refund issued.
“No refund, no fabric, and their website shows the same 4 yards as “available “.”
One item was out of stock and refund still pending after 25 days.
“now 25 days later still have not received my refund for the item they were out of.”
Item arrived earlier than expected and customer liked the pattern.
“It came earlier than expected. The pattern is pretty cool!”
Customer ordered pillows and received them as described despite concerns.
“They are just as described! I did receive them!”
Orders repeatedly canceled and refund of $50.18 not received.
“7-26 STILL HAVE NOT RECEIVED MY 50.18!”
Security allegedly assaulted customers and forced deletion of photos.
“my Jaw bone has been smashed to floor.”
Customer returned fabric and received a prompt refund from customer service.
“they refunded my money promptly.”
Order placed in December never arrived and customer seeks a refund.
“I still have not received any goods 😢”
Customer's returns take weeks without refunds despite CS assurances.
“Refunds are supposed to be within 5-7 days, but I have been waiting 5-8 weeks.”
Fabric cuts are inconsistent and often shorter than expected yardage.
“When I order a yard of fabric, I expect to receive one yard/36".”
Outdoor fabric molded within six months causing significant loss and frustration.
“The material is not outdoor material as the material started getting moldy within six months.”
Bolt arrived flat and badly folded and may not be authentic brand.
“Instead of arriving on a nice Kona labels bolt, it arrived flat and badly folded.”
Orders arrived on time and matched descriptions; customer praises product quality.
“Each of my orders of upholstery velvet (see exact product list below) and other fabric has arrived on time and exactly as described.”
Item color differed from the picture and customer service denied error.
“they denied and said the picture is blue! it's white...”
Bank blocked card because company attempted fraudulent card use, reviewer alleges.
“this company tried to use my card fraudulently!”
Customer misses Fabric.com's lower prices and higher fabric quality.
“No one can afford those prices and there fabric is not near the quality that I got from fabric.com.”
Sale order canceled while item still shown available at full price.
“my order was cancelled because the fabric is no longer available.”
Large fabric order was canceled last minute, causing project delays.
“my order had been CANCELLED”
Items frequently canceled after ordering and replacements offered are inferior.
“Fabric.com constantly cancels items from my order the day after the order is placed.”
Received defective fabric and refund of one yard was insufficient.
“As I was cutting I noticed a large portion of the fabric was defective on the fold.”
Delivery dates repeatedly delayed without explanation, causing missed gift dates.
“Original delivery 2 days but changes to 5 more days from original delivery date.”
Billing/shipping address mismatch triggers software issues and no supervisor callback.
“There is software issue when billing address differs from shipping address.”
Large roll had mismatched pattern and poor quality; refund refused.
“the pattern was off by 2"-5" as it went down the roll”
Company acknowledged defects and offered replacement or refund proactively.
“They have offered to send me new fabric or a refund.”
Order canceled and promised $116 refund still not received weeks later.
“Here it is February 18 and I still do not have my refund.”
Swatches felt overpriced and fabric cuts were diagonal and problematic.
“they cut it very diagonally (not straight across)”
Multiple refunds delayed weeks despite customer service assuring escalation.
“I have been waiting for refunds, some as long as 8 weeks”
Fabric pieces were crooked, short, and overall quality was poor.
“All were cut so badly that both edges were crooked and off by as much as 3 inches on each end.”
Longtime customer praises excellent service, prices, and fast shipping.
“The customer service is great, prices are amazing, shipping time is WOW!”
My experience with fabric.com was once the best but lately, I’m dissatisfied by how they handle the customer, the delays, and the quality of their fabric. Though they display a wide range of their products, some are never available. Though it is the truth, they will never want to share. They are not honest and will let you place the order and start arguing. We wanted to buy a unique fabric for our church choir. The customer care person assured us of its availability while it was not. We wondered why the delay, contacted them only to be told it was out of stock. We had to wait for more days or choose another fabric. We are yet to decide which way to go.
Fabric was mislabeled as medium weight but proved super thin.
“Selling super thin fabric as medium weight.”
Sale items often out of stock and refunds take many weeks.
“Every single order I have made has taken over a week before they send an email saying-sorry out of stock-then ask if you want a refund (duh?)”
Large order never shipped or followed up, causing missed deadlines.
“my order had been CANCELLED and when I called the customer service rep said they only had the fabric in 1-2 yard increments”
Order failed but card was charged and refund processing delayed weeks.
“they still charged my credit card linked to my Amazon Pay account in full”
Inventory marked unavailable and poor management make shopping frustrating.
“Far Too Much merchandise marked "unavailable for sale".”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fabric.com is an online fabric retailer selling by the yard and by the bolt. It offers quilting cottons, apparel fabrics, upholstery textiles, outdoor fabrics, trims, and sewing notions. Product pages show fiber content, yardage, and care information, and the site lists swatches and bolt sizes. Customers order on the website and use the retailer’s online tools for shipping updates and customer support.