Reviews split sharply between shoppers who like the selection, prices, and quick deliveries and those who deal with canceled orders, slow refunds, and disappointing fabric. Many mention stock shown as available that later isn’t, followed by long waits for promised refunds. A smaller group describes great customer service with fast fixes. A few reviews allege very serious service incidents, which stand in stark contrast to the positive experiences.
Examples from available reviews (Apr 2010 – Feb 2026).
Repeat buyer is very satisfied with selection, price, service, and delivery.
“I am extremely satisfied with the selections, price, customer service and delivery.”
One item was out of stock and refund still pending after 25 days.
“now 25 days later still have not received my refund for the item they were out of.”
Outdoor fabric molded within six months causing significant loss and frustration.
“The material is not outdoor material as the material started getting moldy within six months.”
Security allegedly assaulted customers and forced deletion of photos.
“my Jaw bone has been smashed to floor.”
Several reviewers say customer service handled issues well and processed refunds quickly. Other reviews describe rude staff or aggressive in-person incidents; these claims are uncommon but serious. Longtime customers often mention steady service and on-time deliveries.
Some shoppers point to low prices and good deals compared with other stores. Others say the fabric quality has dropped or doesn’t match the description, which hurts the value. A smaller number also note prices are higher than they remember.
Many reviews mention canceled orders, items shown as in stock that turn out to be unavailable, and late shipments that throw off projects. Some customers also report slower postal or shipping times than the promised delivery window. A few mention site issues like billing and shipping mismatches, but these come up rarely.
Many reviewers report uneven cutting, incorrect yardage, pattern mismatches, and fiber content that doesn’t match the label. Several also mention defects such as mold, poor stitching, or suspected fake branded items. Positive comments about accurate, high-quality upholstery and velvet orders appear too, but less often than the quality complaints.
Many reviews focus on refunds that take a long time or never arrive, plus little to no response after cancellations. Multiple buyers say sale items get canceled after purchase even though the site still shows them as available. A few isolated reviews allege unauthorized card activity and weak follow-up after escalation.
Sentiment is divided between strong praise for selection and pricing and strong frustration with fulfillment and quality. Negative reviews often center on failed orders and refund problems, while positive ones highlight repeat buying and dependable service. Across ratings, the gap between glowing feedback and severe complaints stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Repeat customer experienced prompt, friendly service and quick problem resolution.
“they did not question the mistake, they just made it right.”
Order missing item and wrong fabric sent; customer service unresponsive.
“I have heard NOTHING back from them.”
Shipping was slower than advertised and customer service was poor.
“Sloooow shipping and poor customer service.”
Received remnants instead of paid yardage and refund was inadequate.
“What I received was four little remnants!”
Online inventory often mismatches real stock and communication is poor.
“Their online inventory never matches what the really have on hand.”
Order never received and company claimed they never got the PayPal payment.
“they never received my PayPal payment.”
Partial shipment arrived and customer service was unhelpful and dismissive.
“I'll see what I can do; have a nice day.' and hung up!”
Repeat buyer is very satisfied with selection, price, service, and delivery.
“I am extremely satisfied with the selections, price, customer service and delivery.”
Longtime customer reports consistent good service and timely delivery.
“I have been ordering from Fabric.com for several years and I have never been disappointed.”
Orders were lost or incorrect and refund required a credit card dispute.
“I have to put in a dispute with my credit card company to get my money back.”
Order shipped late, taking nine days instead of promised 48 hours.
“it states that they ship within 48 hours and my order took 9 days before it left.”
Order arrived late, wrong fabric, and customer service mishandled returns.
“the fabric I received was not at all what I had ordered”
Order arrived quickly and was much cheaper than competitors.
“it was half the price of other websites too”
Many orders arrive incorrect, late, or differing from website images.
“every other fabric, including sale fabric has arrived as the wrong item”
Fabric sold then listed out of stock, and refund was delayed.
“the fabric is out of stock”
Company double charged a purchase and gave inconsistent customer service explanations.
“they charged me again for the same transaction!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fabric.com is an online fabric retailer selling by the yard and by the bolt. It offers quilting cottons, apparel fabrics, upholstery textiles, outdoor fabrics, trims, and sewing notions. Product pages show fiber content, yardage, and care information, and the site lists swatches and bolt sizes. Customers order on the website and use the retailer’s online tools for shipping updates and customer support.